Diamond Certified Company Report

Golden State Granite

Diamond Certified Company Report

Golden State Granite

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 262 VERIFIED CUSTOMERS i

Joe B.

VERIFIED Golden State Granite CUSTOMER

1 of 262

Quality 10
10 10
Loyalty Yes
CRITIQUE

Jack, the owner, went out of his way to come out on a Sunday with us choose granite, and he helped us. I would say to use them. He stays impartial, and he'll let you know what he thinks is best. He brings you to the store, sets everything up, and he lets you look and see how the granite would look in your kitchen. He listens to your input. That's what he's good at. He doesn't try to push you. He lets you, be you.

I think that they're very professional and very clean. I like that he lets you be who you are and doesn’t push you into anything. I really like the fact the he goes out of his way to help you. That's very nice. He even came out with us to help us choose a sink. He's very professional.

Dan P.

VERIFIED Golden State Granite CUSTOMER

2 of 262

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their pricing was competitive. The owners daughter, who I talked with, laid it all out for me. They were there on time, they did the work, and it was beautiful.

The people working there take pride in their work. The end result was beautiful. The process was straightforward. The process of dealing with the them was easy, and they followed through with their commitment. It was a great experience.

Robert H.

VERIFIED Golden State Granite CUSTOMER

3 of 262

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them for sure.

I liked their customer service. The information they provided, and everything was top quality. It was a great experience.

Read All 262 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jack Benning, Owner

Golden State Granite provides and installs granite, quartz, and natural stone products for residential and commercial clients throughout the Tri-Valley Area. The company combines old-world craftsmanship with state-of-the-art laser cutting, polishing and edging technology to create everything from kitchen counters and bathroom vanities to custom fireplaces and outdoor barbeques.

Owner Jack Benning says Golden... Read moreShow less

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Golden State Granite

Locations

the Tri-Valley Area

Get Directions
SERVICES PERFORMED

Granite, Quartz & Natural Stone Installations

Kitchen Counters

Bathroom Vanities

Custom Commercial Applications

Outdoor Barbeques

Custom Edges

Fireplace Surrounds

BRANDS Supported
  • Caesarstone

  • Cambria

  • Silestone

  • Vadara

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Golden State Granite

A recent granite countertop project by Golden State Granite

Company Profile

Golden State Granite provides and installs granite, quartz, and natural stone products for residential and commercial clients throughout the Tri-Valley Area. The company combines old-world craftsmanship with state-of-the-art laser cutting, polishing and edging technology to create everything from kitchen counters and bathroom vanities to custom fireplaces and outdoor barbeques.

Owner Jack Benning says Golden State... Read moreRead Less

Company Philosophy

“We treat our clients with respect and work on their homes as if they were our own. By combining top-notch materials, time-earned expertise and superior workmanship, we’re able to enhance our customers’ enjoyment of their homes.”... Read moreRead Less

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for marble and granite companies that have earned the prestigious Diamond Certified award. For Golden State Granite, the key to achieving and maintaining high levels of customer satisfaction is simple: make sure every client is completely happy with the results of their... Read moreRead Less

Industry Info

When shopping for a granite, marble or limestone product, make sure you know all your available finish options. Whether you want a smooth, glossy polish or a more unique texture, there are numerous finish styles to choose from. Here’s some information about a few of the most popular styles.

Polished...
Read moreRead Less

Frequently Asked Questions

Q: How long will my granite project take to complete?

A: It depends on a variety of factors, but we always do our best to get in and out in a timely manner. We’ll give you an estimated timeframe before we begin, and we’re able to finish within that timeframe about 90 percent of the time... Read moreRead Less

SELECTED PHOTOS FROM Golden State Granite

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jack Benning

Expert CONTRIBUTOR PROFILE
  • Jack Benning is owner of Golden State Granite, a Diamond Certified company. He can be reached at (925) 201-6191 or by email.

Jack Benning: Granite Ambition

By James Florence, Diamond Certified Resource Reporter

CONCORD — With his background in general construction, Jack Benning says his transition into selling and installing stone products was a gradual process. “Granite really came into its own as a home... Read moreRead less

Expert articles
  • The Hard Truth about Manufactured Stone Products

    CONCORD — When choosing new kitchen counters, many consumers want to know what’s better: a natural product such as granite or marble, or a manufactured product like Caesarstone or Cambria. While there are pros and cons to either option, a common misconception is that manufactured products are impervious to surface damage, which isn’t the case.

    Since natural stone products are porous, they need to be sealed and periodically resealed. A marble or granite product’s... Read moreRead less

Expert video tip
  • Video: Differentiating Countertops

    Complete Video Transcription

    CONCORD — Host, Sarah Rutan: If you’re planning on installing new counter tops, you’ll want to know the differences between natural and man-made products. Today we’re in Concord with Diamond Certified Expert Contributor Jack Benning of Golden State Granite to learn more.

    Diamond Certified Expert Contributor, Jack Benning: The biggest question I get is “What type of surface do I use?” “Do I use natural stone, granite, marbles, or manufactured product which could be Silestone... Read moreRead less

Golden State Granite WEBSITE AND EXTERNAL FEED
  • Golden State Granite SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Golden State Granite
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 262 VERIFIED CUSTOMERS i

Joe B.

VERIFIED Golden State Granite CUSTOMER

1 of 262

Quality 10
10
Loyalty Yes
CRITIQUE

Jack, the owner, went out of his way to come out on a Sunday with us choose granite, and he helped us. I would say to use them. He stays impartial, and he'll let you know what he thinks is best. He brings you to the store, sets everything up, and he lets you look and see how the granite would look in your kitchen. He listens to your input. That's what he's good at. He doesn't try to push you. He lets you, be you.

I think that they're very professional and very clean. I like that he lets you be who you are and doesn’t push you into anything. I really like the fact the he goes out of his way to help you. That's very nice. He even came out with us to help us choose a sink. He's very professional.

Dan P.

VERIFIED Golden State Granite CUSTOMER

2 of 262

Quality 10
10
Loyalty Yes
CRITIQUE

Their pricing was competitive. The owners daughter, who I talked with, laid it all out for me. They were there on time, they did the work, and it was beautiful.

The people working there take pride in their work. The end result was beautiful. The process was straightforward. The process of dealing with the them was easy, and they followed through with their commitment. It was a great experience.

Robert H.

VERIFIED Golden State Granite CUSTOMER

3 of 262

Quality 10
10
Loyalty Yes
CRITIQUE

Use them for sure.

I liked their customer service. The information they provided, and everything was top quality. It was a great experience.

Adam K.

VERIFIED Golden State Granite CUSTOMER

4 of 262

Quality 10
10
Loyalty Yes
CRITIQUE

Everything was perfect, no flaws.

Just that everything was perfect and there were no flaws.

Laurie G.

VERIFIED Golden State Granite CUSTOMER

5 of 262

Quality 10
10
Loyalty Yes
CRITIQUE

I guess I was impressed with their service.

I don't really remember to be honest; I just know they did a good job.

Sharon J.

VERIFIED Golden State Granite CUSTOMER

6 of 262

Quality 10
10
Loyalty Yes
CRITIQUE

You don't need to look further. They are fabulous. When I had a lot of issues, they fixed them for me. I had already recommended them to my girlfriends. I also had other people do my countertops before and they ripped them up.

I can't say. They're just the complete package of everything.

Tamara T.

VERIFIED Golden State Granite CUSTOMER

7 of 262

Quality 10
10
Loyalty Yes
CRITIQUE

It was a pretty small project, so there's not much to say, but there were a lot of options with the granite. There was good quality of work and the price was as estimated.

Convenience and good work

Katherine R.

VERIFIED Golden State Granite CUSTOMER

8 of 262

Quality 10
10
Loyalty Yes
CRITIQUE

Nice selection, good quality and fast work

They just delivered the product.

Sonja B.

VERIFIED Golden State Granite CUSTOMER

9 of 262

Quality 10
10
Loyalty Yes
CRITIQUE

They're an honest and good quality company. They do good quality work and they seem honest.

I can't think of anything in particular. I liked that they were a local business.

Jason B.

VERIFIED Golden State Granite CUSTOMER

10 of 262

Quality 10
10
Loyalty Yes
CRITIQUE

They were really good. They did a wonderful job at my house.

They provided great customer service.

Nancy S.

VERIFIED Golden State Granite CUSTOMER

11 of 262

Quality 10
10
Loyalty Yes
CRITIQUE

They were efficient. They did a good job.

They were just good. I was very satisfied with it.

Gordon M.

VERIFIED Golden State Granite CUSTOMER

12 of 262

Quality 10
10
Loyalty Yes
CRITIQUE

Excellent work, the owner is a contagious guy, so if you can work with him, that's fine. He does good work and his employees do good work. I would recommend them highly with those reservations.

The quality of their work and they were competitively priced as well.

Jeff M.

VERIFIED Golden State Granite CUSTOMER

13 of 262

Quality 10
10
Loyalty Yes
CRITIQUE

They were good quality people and the price was right. The workmanship was great. We would definitely go back there.

I loved the price. I like the fact that I can buy just a piece instead of a whole slab.

Tom A.

VERIFIED Golden State Granite CUSTOMER

14 of 262

Quality 10
10
Loyalty Yes
CRITIQUE

I think what they need the most is education for the people in the office, because I had a few questions for the office, and they were not able to answer the questions. It's hard to get a hold of the owner sometimes.

They did it right the first time, and even though I had questions, it all turned out pretty good.

Jordan M.

VERIFIED Golden State Granite CUSTOMER

15 of 262

Quality 10
10
Loyalty Yes
CRITIQUE

They were knowledgeable, friendly and helpful. They were good workers.

They do good quality work.

Janelle F.

VERIFIED Golden State Granite CUSTOMER

16 of 262

Quality 10
10
Loyalty Yes
CRITIQUE

Very fast, reliable and fair pricing

Probably the response time

Mike G.

VERIFIED Golden State Granite CUSTOMER

17 of 262

Quality 10
10
Loyalty Yes
CRITIQUE

Good company

Quality products and customer service

Lee S.

VERIFIED Golden State Granite CUSTOMER

18 of 262

Quality 10
10
Loyalty Yes
CRITIQUE

I just bought a ruminate. They were very flexible. They did what they needed to do and I thought their price was good.

I guess their flexibility

Laynna O.

VERIFIED Golden State Granite CUSTOMER

19 of 262

Quality 10
10
Loyalty Yes
CRITIQUE

He was really professional, did really high-quality work, offered suggestions, did a really good job and showed up when he said he would.

Just the quality of work, professional, showed up on time and the knowledge of what he was doing

Janice B.

VERIFIED Golden State Granite CUSTOMER

20 of 262

Quality 10
10
Loyalty Yes
CRITIQUE

They're knowledgeable and they have good prices.

I wouldn't say it was anything that was best; we've used them before and we went back. We were familiar with them.

Read All 262 Survey Responses at Ratings View
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