Diamond Certified Company Report

JC Garage Door Center

Diamond Certified Company Report

JC Garage Door Center

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 311 VERIFIED CUSTOMERS i

V. S. S.

VERIFIED JC Garage Door Center CUSTOMER

1 of 311

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they responded fairly quickly, they are fairly priced, and they did the job right.

I liked the rapid response time. I'm really satisfied with the work they did.

Karen R.

VERIFIED JC Garage Door Center CUSTOMER

2 of 311

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them. They are very knowledgeable and helpful.

They know a lot about custom garage doors. I had to get the glass replaced in my door in town, and they cut it wrong, so I called JC and they were able to fix it without any problems, and it's a difficult door to handle. I would like them to add on to what they did for me in the future.

Mila H.

VERIFIED JC Garage Door Center CUSTOMER

3 of 311

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would hire them. I'm very pleased with his work.

He was thorough, he did his job, he was done, and he left.

Read All 311 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Juan Caballero, Owner

JC Garage Door Center provides, installs and repairs garage doors for residential clients in Solano, Napa, and Contra Costa Counties. The company’s Suisun City showroom features a wide variety of door products made by industry leaders like LiftMaster and Carriage House Door Company.

Owner Juan Caballero says JC Garage Door Center’s customer-oriented business practices have allowed it to maintain a loyal clientele base that’s quick to refer the company to others. “We don’t just try to sell doors to our customers—we take the time to educate them about the products they have in their homes and show them how to keep them in good shape. Our clients know we’re not going to push them toward things they don’t need, and they really appreciate that type of honesty."

JC Garage Door Center’s meticulous approach to quality control includes providing every job with the hands-on expertise of Mr. Caballero himself. “My sons do all the installations and repairs, and they’re well-trained and know how to do the job correctly, but I still recheck everything to make sure it’s perfect,” he says. “By going the extra mile, we’re able to ensure the long-term satisfaction of our customers.” 

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DIAMOND CERTIFIED RESOURCE VIDEO PLAYER

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON JC Garage Door Center

COMPANY CONTACT
Locations

Solano County
Napa County
Contra Costa County

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SERVICES PERFORMED

Garage Doors & Openers: Sales & Service
Installations & Repairs
Broken Springs

DIAMOND CERTIFIED RESEARCHED ARTICLES ON JC Garage Door Center

JC Garage Door Center installed these garage doors.

Company Profile

JC Garage Door Center provides, installs and repairs garage doors for residential clients in Solano, Napa, and Contra Costa Counties. The company’s Suisun City showroom features a wide variety of door products made by industry leaders like LiftMaster and Carriage House Door Company.

Owner Juan Caballero says JC Garage Door Center’s customer-oriented business practices have allowed it to maintain a loyal clientele base that’s quick to refer the company to others. “We don’t just try to sell doors to our customers—we take the time to educate them about the products they have in their homes and show them how to keep them in good shape. Our clients know we’re not going to push them toward things they don’t need, and they really appreciate that type of honesty."

JC Garage Door Center’s meticulous approach to quality control includes providing every job with the hands-on expertise of Mr. Caballero himself. “My sons do all the installations and repairs, and they’re well-trained and know how to do the job correctly, but I still recheck everything to make sure it’s perfect,” he says. “By going the extra mile, we’re able to ensure the long-term satisfaction of our customers.” 

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Company Philosophy

"Our clients always come first, no matter what. They keep our business alive, so we do everything we can to meet their needs and accommodate their schedules. Ultimately, we want them to think of us as a great company that always does a great job."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for garage door companies that have earned the prestigious Diamond Certified award. For JC Garage Door Center, the best way to consistently ensure customer satisfaction is to provide every client with honest, high-quality service, regardless of the extent of the work. “This company was founded on the principles of honest and quality, and that’s still how we operate today,” says owner Juan Caballero. “When we see our customers around town, we know we can greet them happily and they’ll be equally glad to greet us.”

JC Garage Door Center has been providing, installing and repairing garage doors for residential clients in Solano, Napa, and Contra Costa Counties since 2009. The company carries a wide range of products at its Suisun City showroom (including doors made by industry leaders like LiftMaster and Amarr), and its technicians are available 24/7 to handle emergency repairs.

Unlike less experienced garage door companies that take a “one size fits all” approach to every job and let the quality of their work suffer as a result, JC Garage Door Center prioritizes quality and attention to detail in every aspect of its operations. “We believe quality is priceless, so we make sure it comes first on every job,” affirms Mr. Caballero. “Whether they need large installations or minor repairs, our customers can be assured they’re getting the best possible service.”

JC Garage Door Center further differentiates itself from its competition by providing every job with the hands-on expertise of Mr. Caballero himself. “I’m present on each jobsite to make sure things are being done correctly,” he explains. “The way I see it, it takes a lot less time to double check things than it does to come back and fix them, so I always do a final inspection before signing off on a project.”

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Industry Info

If you’re considering installing a steel garage door, make sure you understand your options. Besides aesthetics, an important attribute to look for in a garage door is durability. In this regard, a steel garage door offers the most cost-effective option, providing maximum durability for a reasonable price. However, when it comes to choosing a steel garage door, there are some important things to know.

Primarily, it’s crucial to remember that steel garage doors come in different gauges. Basically, the lower the gauge, the thicker the metal. For example, a 24-gauge steel door is stronger than a 25-gauge door, and so forth. According to Juan Caballero, owner of JC Garage Door Center in Suisun City, you should always go with the strongest option available. “When it comes to non-insulated steel garage doors, the best choice for residential use is 24-gauge,” he says. “Garage doors go all the way to 28-gauge, but I don’t recommend going any lower than 25 because your door will be more susceptible to damage.”

Mr. Caballero says insulated doors are exceptions because their “sandwich” construction provides additional reinforcement. “Since an insulated garage door has two layers of metal, you can go down to a 25- or 26-gauge door because the two layers provide ample strength when they’re combined. But again, when it comes to a single-layer door, I always recommend 24-gauge for maximum durability.”

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Frequently Asked Questions

Q: How soon can you get here to fix my garage door?

A: It depends on how far out we’re booked. When you call, we’ll check our schedule and give you the soonest spot we have available.

Q: How much does it cost to install a new garage door?

A: It depends on the type of door you want. We always recommend investing in a high-quality door—that way, you only have to buy it once rather than over and over again, which tends to happen with cheaper doors.

Q: Do you install quality products?

A: Absolutely. We only install long-lasting products made by top manufacturers.

Q: What kinds of warranties do you offer?

A: We provide a one-year warranty on newly installed doors and door openers, as well as a 30-day warranty on repairs. However, you shouldn’t hesitate to call us if it has been longer—even if a problem arises after the 30-day mark, we’ll be happy to check it out.

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SELECTED PHOTOS FROM JC Garage Door Center

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Juan Caballero

Expert CONTRIBUTOR PROFILE
  • Juan Caballero is a 28-year veteran of the garage door industry and owner of JC Garage Door Center, a Diamond Certified company. He can be reached at (707) 654-4153 or by email.

Juan Caballero: Opening the Door to Success

By James Florence, Diamond Certified Resource Reporter

SUISUN CITY — Juan Caballero was a superintendent for a property developer when an economic recession left him unexpectedly out of a job. What he didn’t realize was that this seeming setback would open a door to an opportunity for greater professional success. “The construction industry was hit pretty hard by the economic recession in the late ’80s, which left me and a lot of others without work,” he remembers. “Since no one was hiring supervisors, I took the only position I could find: a garage door installer.” After an initial slow start, Juan quickly improved and became adept at his new livelihood. “On my first job, it took me five hours to install the door—really, really slow,” he recounts. “However, during the next year, I figured out some techniques and developed a system by which I could install a door in 45 minutes.”

Later, after getting injured on the job, Juan moved over to sales, where he gained experience in a totally different side of the industry. After the business he worked for was sold in the wake of the 2008 stock market crash, Juan took the opportunity to get licensed and started installing garage doors on his own.

Today, as owner of JC Garage Door Center, Juan says his favorite part of his job is taking care of his customers. “I take pride in providing an honest service. I don’t take advantage of people by recommending things that aren’t really needed; rather, I educate my customers and only do what’s necessary. That makes me feel good and lets me sleep really well at night.”

Originally from Mexico City, Juan came to the United States in 1979 and resides today in Suisun City, where he appreciates its small-town atmosphere. “After growing up in Mexico City and then living in San Jose, I’d grown pretty tired of city life,” he recounts. “When I was hired as a construction superintendent, the job was in Vallejo, so my wife, Martha, and I started looking for a nearby place to live. During our search, we drove through Suisun City and instantly fell in love with it. We’ve been living here happily ever since.”

Outside of work, Juan loves to get out and enjoy the diverse Bay Area landscape. “Martha and I go on a lot of weekend trips to places like national parks, beaches and the mountains,” he explains. “There’s so much to see and explore here, so it’s fun getting to know the area better.” Additionally, Juan enjoys spending time with his four grown children, all of whom are spread out along the West Coast. “Since our kids all live in different places, it’s hard to get everyone together at one time, but we try to do it on holidays like Thanksgiving and Christmas.”

When asked about a personal philosophy, Juan espouses the virtues of a lifetime of learning. “I love to learn, which is why I read a lot and watch networks like History and Discovery,” he says. “I’m not the type of guy who has seen a few things and thinks he knows everything. Learning is a process, and there are new things to learn all the time. I probably learn something new every day.”

When asked the first thing he’d do if he were to retire tomorrow, Juan says he’d hit the road. “I’d take my wife, jump in our SUV and take a road trip through the United States. Before we start doing a lot of traveling overseas, I’d like to get to know all of this country.”

Ask Me Anything!

Q: Are you an early bird or a night owl?
A: I’m a night owl, but I still get up really early.

Q: What’s your favorite holiday?
A: Christmas—people seem to be happier and friendlier than usual.

Q: If you could travel anywhere in the world, where would you go?
A: Spain, because I want to learn more about my heritage. All I know is that my last name originates from there.

Q: What’s your favorite thing to do on a rainy day?
A: Sit with a cup of coffee and watch the rain.

Q: Do you collect anything?
A: I used to collect hats, but now I’ve switched to collecting Coca-Cola memorabilia.

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Expert articles
  • A Practical Consideration for Garage Door Selection

    SUISUN CITY — When choosing a new garage door, there are several details to consider, including material type, design style and whether or not you want windows. However, there’s another important consideration for garage door selection that’s often overlooked: your garage’s orientation in regard to the sun.

    If your garage door faces west, the afternoon sun hits it pretty hard, which can cause your garage’s temperature to get uncomfortably high on warmer days. What’s more, this temperature increase can potentially cause issues with sensitive items that are stored in the garage, like paint and wine, which require a cooler environment.

    For this reason, if you have a westward-facing garage, consider investing in an insulated door, which will help keep the heat outside. Even if you can’t afford a top-of-the-line model, there are economical options available, such as a vinyl-backed insulated door. When you’re in your garage on a hot summer afternoon, you’ll be glad you made the additional investment.

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Expert video tip
  • Video: Consideration for Choosing a Garage Door

    Complete Video Transcription

    SUISUN CITY — Host, Sarah Rutan: When choosing a new garage door, it’s important to account for the orientation of your home. Today we’re in Suisun City with Diamond Certified Expert Contributor Juan Caballero of JC Garage Door Center to learn why.

    Diamond Certified Expert Contributor, Juan Caballero: A lot of people, they don’t know their risks, their home facing west. What that mean, the sun is going to heat that door really hard in the afternoon, especially in the summertime. Summertime is, the afternoon sun is the hottest sun during the day. So, the best thing to do, to put a garage, to choose a garage door for that matter, is to get an insulated door. You don’t have to have the top-of-the-line insulated door. But you can put at least a vinyl-back insulated door that exists in the market that’s not real expensive.

    And it’s, they’re going to be really good for your garage. Your garage a little bit cooler in the afternoon. And that’s just the best way to choose a door, how your house is facing. If it is west, you use the insulated door. 

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.info.

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JC Garage Door Center WEBSITE AND EXTERNAL FEED
  • JC Garage Door Center SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON JC Garage Door Center
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 311 VERIFIED CUSTOMERS i

V. S. S.

VERIFIED JC Garage Door Center CUSTOMER

1 of 311

Quality 10
10
Loyalty Yes
CRITIQUE

I would say that they responded fairly quickly, they are fairly priced, and they did the job right.

I liked the rapid response time. I'm really satisfied with the work they did.

Karen R.

VERIFIED JC Garage Door Center CUSTOMER

2 of 311

Quality 10
10
Loyalty Yes
CRITIQUE

I would definitely recommend them. They are very knowledgeable and helpful.

They know a lot about custom garage doors. I had to get the glass replaced in my door in town, and they cut it wrong, so I called JC and they were able to fix it without any problems, and it's a difficult door to handle. I would like them to add on to what they did for me in the future.

Mila H.

VERIFIED JC Garage Door Center CUSTOMER

3 of 311

Quality 10
10
Loyalty Yes
CRITIQUE

I would hire them. I'm very pleased with his work.

He was thorough, he did his job, he was done, and he left.

Edgar H.

VERIFIED JC Garage Door Center CUSTOMER

4 of 311

Quality 10
10
Loyalty Yes
CRITIQUE

They have good craftsmanship and they're responsible and on time.

They were fast, prompt and on time.

Donald H.

VERIFIED JC Garage Door Center CUSTOMER

5 of 311

Quality 10
10
Loyalty Yes
CRITIQUE

It's a family owned business and Juan has been servicing us for over 20 years.

He's always prompt. There was a time on a Sunday that they had someone come out even though they were closed on the weekend.

George P.

VERIFIED JC Garage Door Center CUSTOMER

6 of 311

Quality 10
10
Loyalty Yes
CRITIQUE

How honest they were and that they were on time and helpful.

Their efficiency

Michael W.

VERIFIED JC Garage Door Center CUSTOMER

7 of 311

Quality 10
10
Loyalty Yes
CRITIQUE

It's a quick and reliable service.

They communicated with me prior to starting the work and showed me pictures after the work was completed.

Joseph C.

VERIFIED JC Garage Door Center CUSTOMER

8 of 311

Quality 10
10
Loyalty Yes
CRITIQUE

They're very handy people.

They were friendly.

Guillermo R.

VERIFIED JC Garage Door Center CUSTOMER

9 of 311

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

He recommends what is needed.

Tamara K.

VERIFIED JC Garage Door Center CUSTOMER

10 of 311

Quality 10
10
Loyalty Yes
CRITIQUE

I refer people to them all the time. They do great work.

Robert, he's the best. He's super efficient and knows what he's doing.

Terrence T.

VERIFIED JC Garage Door Center CUSTOMER

11 of 311

Quality 10
10
Loyalty Yes
CRITIQUE

Absolutely use them.

They were timely, the price was right and they were very thorough.

Jim L.

VERIFIED JC Garage Door Center CUSTOMER

12 of 311

Quality 10
10
Loyalty Yes
CRITIQUE

They're reliable, dependable and knowledgeable.

They were reliable and prompt.

Bob F.

VERIFIED JC Garage Door Center CUSTOMER

13 of 311

Quality 10
10
Loyalty Yes
CRITIQUE

I thought that he was efficient. He answered all of my questions and I had a lot of them.

The person that did our garage door

David S.

VERIFIED JC Garage Door Center CUSTOMER

14 of 311

Quality 10
10
Loyalty Yes
CRITIQUE

I wouldn't have anything to say about them.

I don't know.

John B.

VERIFIED JC Garage Door Center CUSTOMER

15 of 311

Quality 10
10
Loyalty Yes
CRITIQUE

I was very pleased with how quickly they responded to my needs with my garage door opener. They were extremely friendly, professional and the type of people I like to work with.

The overall service

Mercedes L.

VERIFIED JC Garage Door Center CUSTOMER

16 of 311

Quality 10
10
Loyalty Yes
CRITIQUE

They were very efficient.

They were efficient, friendly and the price was just right.

G.G.

VERIFIED JC Garage Door Center CUSTOMER

17 of 311

Quality 10
10
Loyalty Yes
CRITIQUE

I was satisfied with their work.

They fixed the door.

Abigail W.

VERIFIED JC Garage Door Center CUSTOMER

18 of 311

Quality 10
10
Loyalty Yes
CRITIQUE

They were very honest and very interested in their customer.

They were honest.

Willie B.

VERIFIED JC Garage Door Center CUSTOMER

19 of 311

Quality 10
10
Loyalty Yes
CRITIQUE

It was good service at a fair price.

I felt like the guy was honest.

Roberto M.

VERIFIED JC Garage Door Center CUSTOMER

20 of 311

Quality 10
10
Loyalty Yes
CRITIQUE

They were prompt, reliable and got the job done.

They returned my calls promptly at a reasonable time and made time to come to my residence to solve the issue.

Read All 311 Survey Responses at Ratings View
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