Diamond Certified Company Report

Roman’s Plumbing, Inc.

Diamond Certified Company Report

Roman’s Plumbing, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 337 VERIFIED CUSTOMERS i

Phyllis H.

VERIFIED Roman’s Plumbing, Inc. CUSTOMER

1 of 337

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very honest, and they give you a true estimate of what you need done. They consider all of the options and see how they can do it for you least expensively.

I like their friendliness. They're nice people, and you can trust them not to charge you an arm and a leg if they can help it.

Erin P.

VERIFIED Roman’s Plumbing, Inc. CUSTOMER

2 of 337

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that the technician was very friendly, he was here in a timely manner, and he came out to do the work on a weekend.

I liked the technician's friendliness the best. I was also very satisfied with the work.

Lloyd P.

VERIFIED Roman’s Plumbing, Inc. CUSTOMER

3 of 337

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think he's very fairly priced, he does what needs to be done, and he doesn't try to sell you something that you don't need. He's very friendly and prompt. It was a good experience compared to those we've had with many other contractors.

I liked the friendly service. We've had the owner come out personally both times and offer useful suggestions. I felt like I had someone who was interested in keeping us informed about what was being done, as well as getting the job done efficiently. We also liked and used the $25 off coupon that we were given for a second visit.

Read All 337 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Roman’s Plumbing, Inc. offers a wide range of plumbing services to residential clients in Sonoma and Marin Counties. In addition to repairing, installing, and replacing all types of plumbing equipment and fixtures (including tankless water heaters), the company installs gas lines and performs complete remodels, new construction, and drain cleaning services.

Roman and Eleni Scanagatta established Roman’s Plumbing, Inc. after spending 15 years... Read moreShow less

COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Roman’s Plumbing, Inc.

COMPANY CONTACT
Service AREA

Marin County
Sonoma County

SERVICES PERFORMED

Plumbing Service and Repair
Remodeling
Water Heater Replacement
Gas Line Installation
Sewer and Drain Cleaning
New Construction

BRANDS Supported
  • Health Safety Qualified

  • Bradford White

  • A.O.Smith Water Heaters

  • Grohe

  • Kohler

  • Moen

  • Navien

  • Price Pfister

  • Takagi

  • TOTO

  • Grundfos

  • Delta

  • Firefighter Gas Safety Products

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Roman’s Plumbing, Inc.

Roman’s Plumbing, Inc. sends a uniformed technician to every jobsite.

Company Profile

Roman’s Plumbing, Inc. offers a wide range of plumbing services to residential clients in Sonoma and Marin Counties. In addition to repairing, installing, and replacing all types of plumbing equipment and fixtures (including tankless water heaters), the company installs gas lines and performs complete remodels, new construction, and drain cleaning services.

Roman and Eleni Scanagatta established Roman’s Plumbing, Inc. after spending 15 years... Read moreRead Less

Company Philosophy

“We take pride in our honesty—instead of trying to up-sell our customers on unnecessary replacements or upgrades, we try to provide them with numerous options based on their budgets, specific needs, styles and preferences. We are respectful of... Read moreRead Less

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Roman’s Plumbing Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: take an honest approach to dealing with each customer and help them... Read moreRead Less

Industry Info

Choose the right water filtration system for your home’s particular needs. A whole-house water filtration system is designed to purify the water that comes out of a home’s main water line by using KDF zinc and iron filters to draw out metals and turn them into a soluble form. The systems are somewhat expensive—typically around $3,500—but they last up... Read moreRead Less

Frequently Asked Questions

Q: Do you charge by the job or by the hour?

A: We usually charge by the hour, but we have a fixed rate for certain types of projects, like new water heater installations or disposals. Even though we work by the hour, we complete each job as fast as possible without cutting corners on quality... Read moreRead Less

SELECTED PHOTOS FROM Roman’s Plumbing, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Roman Scanagatta

Expert CONTRIBUTOR PROFILE
  • Roman Scanagatta is a 21-year veteran of the plumbing industry and owner of Roman’s Plumbing, Inc., a Diamond Certified company since 2011. He can be reached at (707) 948-6178 or by email.

Roman Scanagatta: Plumbing Opportunity

By James Florence, Diamond Certified Resource Reporter

PETALUMA — As soon as he reached adulthood, Roman Scanagatta took advantage of a professional opportunity that would set him up for long-term success. “After high... Read moreRead less

Expert articles
  • A Better Choice for Water Filtration

    PETALUMA – If you want to have filtered drinking water in your home, you have a couple of options. One is a reverse osmosis system, which is effective at removing chlorine, lead and volatile organic compounds (VOCs) found in tap water. However, this type of system has a couple of drawbacks. First, while it removes a lot of the bad things from tap water, it also removes a lot of the good things, such as calcium and magnesium. What’s worse, it’s inefficient: As a result of its multi-phase filtration process, for every gallon of water... Read moreRead less

Expert video tip
  • Video: Plumbing Water Saving Tips

    Complete Video Transcription

    PETALUMA – Host, Sarah Rutan: When it comes to saving water in your home, there are a couple of things you might not be aware of. Today we’re in Petaluma with Diamond Certified Expert Contributor Roman Scanagatta of Roman’s Plumbing to learn more.

    Diamond Certified Expert Contributor, Roman Scanagatta: Due to the longstanding drought here in California, there are many ways that we can all conserve water in the home. One is installing a hot water... Read moreRead less

Roman’s Plumbing, Inc. WEBSITE AND EXTERNAL FEED
  • Roman’s Plumbing, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Roman’s Plumbing, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 337 VERIFIED CUSTOMERS i

Phyllis H.

VERIFIED Roman’s Plumbing, Inc. CUSTOMER

1 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

They're very honest, and they give you a true estimate of what you need done. They consider all of the options and see how they can do it for you least expensively.

I like their friendliness. They're nice people, and you can trust them not to charge you an arm and a leg if they can help it.

Erin P.

VERIFIED Roman’s Plumbing, Inc. CUSTOMER

2 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

I would say that the technician was very friendly, he was here in a timely manner, and he came out to do the work on a weekend.

I liked the technician's friendliness the best. I was also very satisfied with the work.

Lloyd P.

VERIFIED Roman’s Plumbing, Inc. CUSTOMER

3 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

I think he's very fairly priced, he does what needs to be done, and he doesn't try to sell you something that you don't need. He's very friendly and prompt. It was a good experience compared to those we've had with many other contractors.

I liked the friendly service. We've had the owner come out personally both times and offer useful suggestions. I felt like I had someone who was interested in keeping us informed about what was being done, as well as getting the job done efficiently. We also liked and used the $25 off coupon that we were given for a second visit.

Robert D.

VERIFIED Roman’s Plumbing, Inc. CUSTOMER

4 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

I think they do good work.

They are reliable, and if they say they are going to do something, it gets done.

Ashley

VERIFIED Roman’s Plumbing, Inc. CUSTOMER

5 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

Friendly and competent

I don't know. They just did what we needed and were friendly.

F.J.

VERIFIED Roman’s Plumbing, Inc. CUSTOMER

6 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

I think that they are good. I have not had any issues with them.

I don't know.

David G.

VERIFIED Roman’s Plumbing, Inc. CUSTOMER

7 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

If you need a good plumbing company, they are a great choice.

I think their best qualities are their responsiveness and reliability.

Marie C.

VERIFIED Roman’s Plumbing, Inc. CUSTOMER

8 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

If you need someone quick, they were able to fit us in during an emergency.

They are honest and very friendly.

Mario L.

VERIFIED Roman’s Plumbing, Inc. CUSTOMER

9 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

Use them, they are the best around.

They are reliable and they show up when they say they will.

Nancy R.

VERIFIED Roman’s Plumbing, Inc. CUSTOMER

10 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

We've used them ever since we lived in Petaluma. We always call them, because they have that family feel.

They're just super professional and they always get out of our way. There's one time when I called and they came after their job, even after their work hours just to see what was going on.

Chuck O.

VERIFIED Roman’s Plumbing, Inc. CUSTOMER

11 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

They're very professional and reliable.

They're very punctual.

Arthur B.

VERIFIED Roman’s Plumbing, Inc. CUSTOMER

12 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

They were really kind, thorough and did the job right.

The people who came out were great.

Blair M.

VERIFIED Roman’s Plumbing, Inc. CUSTOMER

13 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

I would highly recommend them and they do excellent work.

I liked how thorough they were.

Carter S.

VERIFIED Roman’s Plumbing, Inc. CUSTOMER

14 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

Be patient and work with them. They look beyond the problem you called for and do everything that's needed.

I liked their thoroughness and they didn't leave until the problem was solved.

Michael H.

VERIFIED Roman’s Plumbing, Inc. CUSTOMER

15 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

They're very friendly and easy to talk to. They listen to what your problem is and they send someone out to fix your problem.

I only had to call them once and they got the problem fixed.

John E.

VERIFIED Roman’s Plumbing, Inc. CUSTOMER

16 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

They did a very great job and were very prompt about getting here.

They did an amazing job and were able to figure out the problem.

Eric M.

VERIFIED Roman’s Plumbing, Inc. CUSTOMER

17 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

They're the best in an emergency situation and they help walk you through what has gone wrong.

I know they are very busy, but when we had emergencies, they worked very hard to help us.

Leslie M.

VERIFIED Roman’s Plumbing, Inc. CUSTOMER

18 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

They were very responsive, efficient, had wonderful follow-up and made getting something done easy, so I would definitely recommend them to other people.

I guess the ease and getting something accomplished was helpful.

Charlie K.

VERIFIED Roman’s Plumbing, Inc. CUSTOMER

19 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

They're very honest, thorough and very responsive.

They always do a good job.

Kathy R.

VERIFIED Roman’s Plumbing, Inc. CUSTOMER

20 of 337

Quality 10
10
Loyalty No
CRITIQUE

They were too expensive.

They're friendly, have good equipment, do good service, but just too expensive.

Read All 337 Survey Responses at Ratings View
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