Diamond Certified Company Report

Smart Plumbers, Inc.

Diamond Certified Company Report

Smart Plumbers, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 574 VERIFIED CUSTOMERS i

Yvette H.

VERIFIED Smart Plumbers, Inc. CUSTOMER

1 of 574

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're very reliable and very honest. They've always done a good job done for me quickly.

They came out, they delivered, and they did it nicely. I've never felt like I was being overcharged or that they were taking longer than they needed to. It was very straightforward.

Anna B.

VERIFIED Smart Plumbers, Inc. CUSTOMER

2 of 574

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very experienced and very patient

The guy who came out, I wish I could remember his name, he was very friendly and patient. Throughout the process he was explaining in detail what the problem was and what needed to be done to fix it, and then he told us the prices.

James D.

VERIFIED Smart Plumbers, Inc. CUSTOMER

3 of 574

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they're worth looking into

They were punctual.

Read All 574 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jin Lee, Owner

Smart Plumbers, Inc. is a full-service plumbing firm that serves residential, commercial and industrial clients in Santa Clara, San Mateo, and San Francisco Counties. The company’s main focus is installing and repairing drains, faucets, toilets, gas and water lines, garbage disposals, and water heaters, but it also handles excavation projects; offers hydro jetting, trenchless pipe work and video line inspection; performs septic tank and leach field inspections and repairs; and installs waste water treatments.

When he decided to enter the plumbing industry, owner Jin Lee conducted exhaustive research on plumbing problems and their solutions, the industry’s code requirements, and the variety of available fixtures. Smart Plumbers’ website, www.smartplumber.com, offers a comprehensive summary of the information Mr. Lee has gathered.

Smart Plumbers is available seven days a week and offers 24-hour emergency service. The company guarantees its drain cleaning services for 90 days, and all installations carry a one-year warranty on parts and labor.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Smart Plumbers, Inc.

COMPANY CONTACT
Service AREA

Santa Clara County
San Mateo County
San Francisco

SERVICES PERFORMED

Drain Cleaning
Faucets & Toilets
Gas & Water Lines
Garbage Disposals
Water Heaters
Excavation
Hydro Jetting
Trenchless Pipe Work
Video Line Inspection

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Smart Plumbers, Inc.

Smart Plumbers & Rooters’ fully-stocked service trucks

Company Profile

Smart Plumbers, Inc. is a full-service plumbing firm that serves residential, commercial and industrial clients in Santa Clara, San Mateo, and San Francisco Counties. The company’s main focus is installing and repairing drains, faucets, toilets, gas and water lines, garbage disposals, and water heaters, but it also handles excavation projects; offers hydro jetting, trenchless pipe work and video line inspection; performs septic tank and leach field inspections and repairs; and installs waste water treatments.

When he decided to enter the plumbing industry, owner Jin Lee conducted exhaustive research on plumbing problems and their solutions, the industry’s code requirements, and the variety of available fixtures. Smart Plumbers’ website, www.smartplumber.com, offers a comprehensive summary of the information Mr. Lee has gathered.

Smart Plumbers is available seven days a week and offers 24-hour emergency service. The company guarantees its drain cleaning services for 90 days, and all installations carry a one-year warranty on parts and labor.

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Company Philosophy

“The main reason for our prosperity is simple: We treat our customers right and make sure every job is done correctly, safely, and up to code. We're passionate about providing a superior level of customer service; it's an achievement in which we take immense pride. Our work is designed to serve our customers best in the long run.”

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SELECTED PHOTOS FROM Smart Plumbers, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jin Lee

Expert CONTRIBUTOR PROFILE
  • Jin Lee is a veteran of the plumbing industry and owner of Smart Plumbers, Inc., a Diamond Certified company since 2005. He can be reached at (408) 247-2288 or by email.

Jin Lee: Plumbing Smarts

By James Florence, Diamond Certified Resource Reporter

SANTA CLARA — Jin Lee has always possessed a mechanical mind, so it only made sense for him to enter a field where he could utilize its full potential. “As a child, I was fascinated with how things worked and was always taking things apart and putting them back together,” he remembers. “Not surprisingly, plumbing was something that really interested me. Later, while working in furniture manufacturing, I did plumbing on the side as a hobby. When I came to the United States in 1995, I finally got a chance to pursue plumbing as a career, and in 2002, I started my own business.”

Today, as owner of Smart Plumbers, Inc., Jin says his favorite part of his job is bailing customers out of bad situations. “When someone is without water or can’t use their toilet, it’s not just an inconvenience—it’s an emergency. When I’m able to fix the problem and restore their plumbing system, they tend to be extra appreciative, which is very rewarding.”

Originally from South Korea, Jin now resides in Santa Clara with his wife, Sylvia. Outside of work, his favorite hobby is playing golf. “I try to golf at least once a week” he affirms. “Sometimes I don’t have time, but I do my best to make it happen.” Jin also enjoys following professional sports like football and soccer, as well as spending time with his children and grandchildren.

In regard to his professional career, Jin emphasizes the foundational importance of sanitation. “Modern plumbing originated because of a need for sanitation, and that’s still one of its most important aspects,” he explains. “Unfortunately, some plumbers and handymen neglect this, which can lead to unsanitary conditions and consequent health hazards. As far as my company is concerned, sanitation is a top priority—we always make sure our customers’ plumbing is clean, safe and secure.”

When asked what his life might look like if he retired tomorrow, Jin says he would spend more time doing the things he currently enjoys. “I would definitely play more golf—I’d probably go from playing once a week to playing every other day. And, of course, I’d spend more time with my wife, kids and grandkids.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Francisco 49ers.

Q: Coffee or tea?
A: Coffee.

Q: What’s your favorite restaurant?
A: Sizzler.

Q: Are you an early bird or a night owl?
A: A night owl.

Q: Music or talk radio?
A: Music.

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Expert articles
  • Locating Your Water Shut-Off Valve

    SANTA CLARA —One thing every homeowner should know is the location of their water shut-off valve. Since this valve controls the flow of water to the entire house, knowing where it is and how to use it can minimize water damage in the event of a catastrophic leak (such as a broken pipe).

    In most cases, your water shut-off valve will be located just outside your home and operated either by a lever or a round handle. Typically, the valve will be located in a straight line from the water meter at the sidewalk. You can also shut off your home’s water at the meter. After removing the lid with a screwdriver or similar tool, turn the shut-off valve to the “off” position. You may be able to turn the valve by hand, but in case it’s stuck, bring along a wrench or similar tool to get some extra leverage.

    If you can’t find your water shut-off valve, ask your plumber to show you where it is and demonstrate how to operate it properly. By learning the basics about your water shut-off valve, you’ll be prepared to act in a water-related emergency.

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Expert video tip
  • Video: Locating Your Water Shut-Off Valve

    Complete Video Transcription

    SANTA CLARA — Host, Sarah Rutan: In the event of a major water leak, knowing the location of your home’s water shut-off valve can help you minimize the resulting damage. Today we’re in Santa Clara with Diamond Certified Expert Contributor Jin Lee of Smart Plumbers, Inc. to learn more.

    Diamond Certified Expert Contributor, Jin Lee: When you’re in your house, if the water-line is burst, and water’s spread out every place, then you’re embarrassed and you don’t know how to do. In that case, if you shut the gate-valve, then all the water in your house will be stopped. Then it will be – temporarily, you can stop the water.

    In order to do that, you have to know where is the gate-valve. Normally, the gate-valve is in front of the house, but it’s not easy for a novice to find out that gate-valve. You can refer to pictures or when the plumber be there, ask them where is the gate-valve, and ask them to make a certain tag to put there. And let them teach you how to shut it off and on. Then it will be very helpful in case of emergency for you.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.info.

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Smart Plumbers, Inc. WEBSITE AND EXTERNAL FEED
  • Smart Plumbers, Inc. SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.smartplumber.com
Diamond Certified RATINGS ON Smart Plumbers, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 574 VERIFIED CUSTOMERS i

Yvette H.

VERIFIED Smart Plumbers, Inc. CUSTOMER

1 of 574

Quality 10
10
Loyalty Yes
CRITIQUE

I think they're very reliable and very honest. They've always done a good job done for me quickly.

They came out, they delivered, and they did it nicely. I've never felt like I was being overcharged or that they were taking longer than they needed to. It was very straightforward.

Anna B.

VERIFIED Smart Plumbers, Inc. CUSTOMER

2 of 574

Quality 10
10
Loyalty Yes
CRITIQUE

Very experienced and very patient

The guy who came out, I wish I could remember his name, he was very friendly and patient. Throughout the process he was explaining in detail what the problem was and what needed to be done to fix it, and then he told us the prices.

James D.

VERIFIED Smart Plumbers, Inc. CUSTOMER

3 of 574

Quality 10
10
Loyalty Yes
CRITIQUE

That they're worth looking into

They were punctual.

Jennifer D.

VERIFIED Smart Plumbers, Inc. CUSTOMER

4 of 574

Quality 10
10
Loyalty Yes
CRITIQUE

They're very dependable, clean, knowledgeable and do good work.

They were on time.

Nancy C.

VERIFIED Smart Plumbers, Inc. CUSTOMER

5 of 574

Quality 10
10
Loyalty Yes
CRITIQUE

I thought they were great and they got out here quickly.

I thought the guy that came out did a great job. He was one of the better plumbers, and if I could go back, I probably would've used them for the other work that I had done.

Julie M.

VERIFIED Smart Plumbers, Inc. CUSTOMER

6 of 574

Quality 10
10
Loyalty Yes
CRITIQUE

The guy arrived on time and he was knowledgeable, friendly and professional.

The person that came out explained everything and was honest.

Jesse P.

VERIFIED Smart Plumbers, Inc. CUSTOMER

7 of 574

Quality 10
10
Loyalty Yes
CRITIQUE

They're quick and easy.

They're cheaper and didn't try to confuse me with jargon.

Anthony N.

VERIFIED Smart Plumbers, Inc. CUSTOMER

8 of 574

Quality 10
10
Loyalty Yes
CRITIQUE

I'd recommend them.

It was an emergency and they were out here in fifteen minutes like they said they would be.

Rongbing Z.

VERIFIED Smart Plumbers, Inc. CUSTOMER

9 of 574

Quality 10
10
Loyalty Yes
CRITIQUE

I'd say to use them.

That I can get what I want there

Donna F.

VERIFIED Smart Plumbers, Inc. CUSTOMER

10 of 574

Quality 10
10
Loyalty Yes
CRITIQUE

They're reliable, confident and I've never had any issues with them.

That they were able to address the problem right away, I called them on Mother's Day and they came out right away. I don't think you can ask for anything better than that.

Olivia B.

VERIFIED Smart Plumbers, Inc. CUSTOMER

11 of 574

Quality 10
10
Loyalty Yes
CRITIQUE

They are quick, speedy, kind, thorough and do good work.

That they're so friendly

Susan W.

VERIFIED Smart Plumbers, Inc. CUSTOMER

12 of 574

Quality 10
10
Loyalty Yes
CRITIQUE

They were very responsive, showed up when they promised, did good work as promised, checked up on things and they were reasonably priced.

The gentleman wore booties on his feet and put down a protective cloth, so he was very responsible and respectful, which was greatly appreciated.

Larry C.

VERIFIED Smart Plumbers, Inc. CUSTOMER

13 of 574

Quality 10
10
Loyalty Yes
CRITIQUE

The guy was honest and competent.

The guy that came out was straightforward, honest and did a good job.

Anders H.

VERIFIED Smart Plumbers, Inc. CUSTOMER

14 of 574

Quality 10
10
Loyalty Yes
CRITIQUE

The biggest thing is that they came over to my place many times during Covid and their prices were consistently reasonable in comparison to other companies.

The value for the quality, their prices came in hundreds of dollars cheaper than other places and for better quality.

Quinten L.

VERIFIED Smart Plumbers, Inc. CUSTOMER

15 of 574

Quality 10
10
Loyalty Yes
CRITIQUE

They don't get enough advertisement. The work was good and he did what he need to do. I'd say to use them.

Their availability, professionalism and the cost

Jeff H.

VERIFIED Smart Plumbers, Inc. CUSTOMER

16 of 574

Quality 10
10
Loyalty Yes
CRITIQUE

They're probably one of the best in the area.

They were responsive, did good work and were fairly priced.

Chuck W.

VERIFIED Smart Plumbers, Inc. CUSTOMER

17 of 574

Quality 10
10
Loyalty Yes
CRITIQUE

They're reasonably priced, have a quick response and they do a good job.

They were quick. I had an emergency and they came out right away.

Nancy B.

VERIFIED Smart Plumbers, Inc. CUSTOMER

18 of 574

Quality 10
10
Loyalty Yes
CRITIQUE

They're nice to work with, courteous and they follow through with their job.

I loved the guy that I worked with! He was easy to work with and explained things to me. It was a good experience.

Simon T.

VERIFIED Smart Plumbers, Inc. CUSTOMER

19 of 574

Quality 10
10
Loyalty Yes
CRITIQUE

They have a reliable service and the quality of the work is great. I liked the guy I worked with.

The prompt service

Aria S.

VERIFIED Smart Plumbers, Inc. CUSTOMER

20 of 574

Quality 10
10
Loyalty Yes
CRITIQUE

The experience was good.

It was no nonsense. He did the job.

Read All 574 Survey Responses at Ratings View
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