resource

(707) 408-2905

COMPANY REPORT NAVIGATION
Diamond Certified Company Report

Western Auto Body, Inc.

(707) 408-2905

(707) 515-0820

Contact
Diamond Certified Company Report

Western Auto Body, Inc.

(707) 408-2905 | (707) 515-0820

Contact
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 576 VERIFIED CUSTOMERS i

Erin S.

VERIFIED Western Auto Body, Inc. CUSTOMER

1 of 576

Quality 10
10 10
Loyalty Yes
CRITIQUE

The service is excellent.

The main administrator, Tiffany saved me $500 on my costs by looking for a part for me at a salvage yard.

Robert M.

VERIFIED Western Auto Body, Inc. CUSTOMER

2 of 576

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and timely.

They feel like a local business and provide family atmosphere. We are proud to support them.

Angie H.

VERIFIED Western Auto Body, Inc. CUSTOMER

3 of 576

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do top-notch work. They're knowledgeable about what needs to be done and what can be done.

I liked the friendly service. They took our car to get fixed, and they acted like we were old friends. They really care about what's going on.
Read All 576 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Owner Mike Ludeman and Manager Tiffany Woods are proponents of customer satisfaction.

Western Auto Body, Inc. provides a full range of collision repair services for all types of automobiles at its Sebastopol facility. The company utilizes a computerized paint matching system and other state-of-the-art equipment to return customers’ cars to their pre-accident conditions, and its technicians undergo constant training to stay updated on industry-best products and practices. Western Auto Body also arranges for towing and rental cars... Read moreShow less

COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Western Auto Body, Inc.

COMPANY CONTACT
Locations

Sonoma County

Get Directions
SERVICES PERFORMED

Auto Body Repair & Refinishing

BRANDS Supported

  • 3M

  • Axalta

  • Spies Hecker

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Western Auto Body, Inc.

A look at Western Auto Body’s repair area

Company Profile

Western Auto Body, Inc. provides a full range of collision repair services for all types of automobiles at its Sebastopol facility. The company utilizes a computerized paint matching system and other state-of-the-art equipment to return customers’ cars to their pre-accident conditions, and its technicians undergo constant training to stay updated on industry-best products and practices. Western Auto Body also arranges for towing and rental cars and works with all insurance companies... Read moreRead Less

Company Philosophy

“We do whatever it takes to keep our customers satisfied. Fixing a post-accident car can be stressful, so we make sure to always keep them involved in the process and updated on our progress. We also stress the importance of communication—if a vehicle is going to be at... Read moreRead Less

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto body repair companies that have earned the prestigious Diamond Certified award. For Western Auto Body, Inc., the key to achieving and maintaining high levels of customer satisfaction is going above and beyond what most people expect from the auto body repair... Read moreRead Less

Industry Info

If your car needs body repairs, make sure you have a basic understanding of the work that’s being done. It’s not uncommon for car owners to leave an auto body shop and not understand what they just paid for. A responsible body shop will inform and educate its customers about the conditions of their vehicles, but not all companies share the same commitment to... Read moreRead Less

Frequently Asked Questions

Q: How long will it take to fix my car?

A: It depends on the extent of the damage and any other problems we find when we tear down your vehicle, but an average repair that involves paint work takes three to four days to complete.

Q: Will you work with my... Read moreRead Less

SELECTED PHOTOS FROM Western Auto Body, Inc.

  • After

  • Before

  • After

  • After

  • Before

  • Before

  • After

  • Before

  • The company’s technicians were able to return it to its original condition.

  • A customer brought this car to Western Auto Body after a collision.

  • After

  • Before

  • After

  • Before

  • After

  • After

  • Before

  • Before

  • After

  • Before

  • The company’s technicians were able to return it to its original condition.

  • A customer brought this car to Western Auto Body after a collision.

  • After

  • Before

Shares

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Mike Ludeman

Expert CONTRIBUTOR PROFILE

  • Mike Ludeman is 24-year industry veteran and owner of Western Auto Body, Inc., a Diamond Certified company since 2005. Mike can be reached at (707) 861-8756 or by email.

Mike Ludeman: A Man of His Word

By Matt Solis, Editor

SEBASTOPOL — Mike Ludeman didn’t always know he would end up in the auto body industry, but his interest in the subject has been with him his whole life. “I’ve always been fascinated by cars,” he says. “My... Read moreRead less

Expert articles
  • Maintain the Exterior Finish of Your Car

    by Mike Ludeman, a Diamond Certified Expert Contributor

    SEBASTOPOL — What’s the first thing you notice when you’re shopping for a new or used car? Usually, it’s not the engine, brakes or steering column; it’s what the outside looks like. That’s why maintaining the exterior finish of your car is the most important thing you can do to improve its resale value. Maintaining your car doesn’t even have to be an expensive endeavor—you can achieve great results with actions that are both cheap and easy. Here are some helpful tips:

    ...

    Read moreRead less
Expert video tip

  • Video: Two Ways To Maintain Your Car’s Value

    with Mike Ludeman of
    Western Auto Body

    Complete Video Transcription

    SEBASTOPOL — Host, Sarah Rutan: There are a couple ways to keep your car looking its best. So, we’re in Sebastopol with Diamond Certified Expert Contributors, Mike Ludeman and Tiffany Woods of Western Auto Body to learn more.

    Diamond Certified Expert Contributor, Mike Ludeman: Today, Tiffany and I are going to give you a few easy tips on how to maintain the exterior finish of your car and why it’s important.

    ...

    Read moreRead less
Western Auto Body, Inc. WEBSITE AND EXTERNAL FEED
  • Western Auto Body, Inc. SOCIAL MEDIA FEEDS
COMPANY WEBSITE
http://www.westernautobody.com
Diamond Certified RATINGS ON Western Auto Body, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 576 VERIFIED CUSTOMERS i

Erin S.

VERIFIED Western Auto Body, Inc. CUSTOMER

1 of 576

Quality 10
10
Loyalty Yes
CRITIQUE

The service is excellent.

The main administrator, Tiffany saved me $500 on my costs by looking for a part for me at a salvage yard.

Robert M.

VERIFIED Western Auto Body, Inc. CUSTOMER

2 of 576

Quality 10
10
Loyalty Yes
CRITIQUE

They are very professional and timely.

They feel like a local business and provide family atmosphere. We are proud to support them.

Angie H.

VERIFIED Western Auto Body, Inc. CUSTOMER

3 of 576

Quality 10
10
Loyalty Yes
CRITIQUE

They do top-notch work. They're knowledgeable about what needs to be done and what can be done.

I liked the friendly service. They took our car to get fixed, and they acted like we were old friends. They really care about what's going on.

Joe A.

VERIFIED Western Auto Body, Inc. CUSTOMER

4 of 576

Quality 10
10
Loyalty Yes
CRITIQUE

They took care of me right away. They are right down the street.

It was a custom thing they did for me. I brought the parts and they did the work.

Mike R.

VERIFIED Western Auto Body, Inc. CUSTOMER

5 of 576

Quality 10
10
Loyalty Yes
CRITIQUE

I have used them for years. They are excellent. I couldn't recommend them more highly.

As a small business owner myself, they have it down.

Richard F.

VERIFIED Western Auto Body, Inc. CUSTOMER

6 of 576

Quality 10
10
Loyalty Yes
CRITIQUE

Very friendly and competitive quotes

The quality of work is excellent.

Madeline C.

VERIFIED Western Auto Body, Inc. CUSTOMER

7 of 576

Quality 10
10
Loyalty Yes
CRITIQUE

I love them and will only go to them.

The employees are always super nice, do a good job, and are super honest about things. They never try to rip me off, which I appreciate.

Mike M.

VERIFIED Western Auto Body, Inc. CUSTOMER

8 of 576

Quality 10
10
Loyalty Yes
CRITIQUE

They do good work.

They did a good job in timely manner.

Kelsey R.

VERIFIED Western Auto Body, Inc. CUSTOMER

9 of 576

Quality 10
10
Loyalty Yes
CRITIQUE

The staff was super friendly, fixed my car after I was in an accident, and they had a rental for me right away. They were fast with fixing it, checked in with me and let me know where they were at with things.

The overall experience was great.

Kimberly C.

VERIFIED Western Auto Body, Inc. CUSTOMER

10 of 576

Quality 10
10
Loyalty Yes
CRITIQUE

They are amazing. My situation is unique, because I had an accident with the Fire Chief Steve Burnum and he arranged to have my car go there. I was treated exceptionally. I don't know if I would have been treated the same if I came in on my own.

Communicative

Lucille F.

VERIFIED Western Auto Body, Inc. CUSTOMER

11 of 576

Quality 10
10
Loyalty Yes
CRITIQUE

I would highly recommend them.

They are friendly, efficient, caring, clean and fair.

Janine L.

VERIFIED Western Auto Body, Inc. CUSTOMER

12 of 576

Quality 10
10
Loyalty Yes
CRITIQUE

I have already told people about them. They are knowledgeable, very fair and they give you options from low cost to something that would be very nice and cost more. They were on time and really nice.

They are super friendly and it is a nice atmosphere.

Courtney D.

VERIFIED Western Auto Body, Inc. CUSTOMER

13 of 576

Quality 10
10
Loyalty Yes
CRITIQUE

They were great.

I don't know. I was just happy with them.

Jeannette M.

VERIFIED Western Auto Body, Inc. CUSTOMER

14 of 576

Quality 10
10
Loyalty Yes
CRITIQUE

They were very friendly, cordial and really listened to what I had to say.

They take care of you 100%.

Judi V.

VERIFIED Western Auto Body, Inc. CUSTOMER

15 of 576

Quality 10
10
Loyalty Yes
CRITIQUE

I am an insurance agent and I always recommend them to my clients.

They treat everyone like they are special. They do excellent work, and if something is not done exactly the way the customer wants it, they will fix it.

Tim B.

VERIFIED Western Auto Body, Inc. CUSTOMER

16 of 576

Quality 10
10
Loyalty Yes
CRITIQUE

I use them every time. They are a great company and have been around for a long time.

They are good people and do a great job.

Martin M.

VERIFIED Western Auto Body, Inc. CUSTOMER

17 of 576

Quality 10
10
Loyalty Yes
CRITIQUE

It is the absolutely best place to go as far as I'm concerned.

They are an all around great company from the mechanics to the office staff.

George W.

VERIFIED Western Auto Body, Inc. CUSTOMER

18 of 576

Quality 10
10
Loyalty Yes
CRITIQUE

They did a very good job repairing my car and gave me a couple of choices. He kept researching and found a more reasonable fix for me and got it done in the timeline given.

He makes you feel comfortable dealing with him. I mean I was just in an accident and he didn't add to the stress.

Eric D.

VERIFIED Western Auto Body, Inc. CUSTOMER

19 of 576

Quality 10
10
Loyalty Yes
CRITIQUE

I always go to them and would recommend them.

Dependable, honest and do good work

Cecilia G.

VERIFIED Western Auto Body, Inc. CUSTOMER

20 of 576

Quality 10
10
Loyalty Yes
CRITIQUE

Reliable, efficient, friendly and they get the job done well.

Friendly and do a great job
Read All 576 Survey Responses at Ratings View
BESbswy
BESbswy