Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for property management companies that have earned the prestigious Diamond Certified award. For CM Property Management Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: utilize its industry experience and cutting-edge technology to come up with effective solutions that fulfill and surpass its clients’ needs. “We have more than 50 years of combined experience when it comes to managing properties, so we know what it takes to make our customers happy,” says Property Manager Sam LaPlaca. “We use the latest technology to stay in constant communication and address our clients’ individual needs, which they really appreciate.”

CM Property Management has been providing residential and commercial property management services for clients throughout Santa Clara County since 2010. The company works with both property owners and tenants, and the properties it services include single-family homes, townhomes, duplexes, triplexes and multi-unit buildings.

CM Property Management focuses on maintaining positive, respectful working relationships with all its clients, including tenants. “We appreciate tenants who, in addition to paying rent on time, help us maintain and protect the properties,” says Broker Associate Andrea Vernerova. “Our tenants can report maintenance issues electronically through their tenant portal and utilize our 24-hour maintenance emergency line. We create a symbiotic relationship with our tenants by responding to their requests and concerns in a timely manner, and they appreciate our responsive and respectful management team, so they tend to stay longer in our properties.”

CM Property Management further differentiates itself from its competition by offering individualized services to meet its clients’ needs. “Every property owner has their own reasons for choosing a management company,” says President Mark Katz. “For example, some need help managing multiple properties because they live in another state, while others are renting to family members and want a buffer to preserve those relationships. Each client has their own needs and requirements, so we’ve built our services around those specific requests to be customizable to meet these specific needs.”

If you own a property and are considering renting it out, consider the benefits of working with a property manager.

Whether you own a single-family rental property, a block of apartment buildings, a vacation rental house or a commercial establishment, you should be aware of the benefits of working with a property management company. Essentially, the role of a property manager is to assume the day-to-day operations of a rental property. Their duties may include collecting and distributing rent payments, coordinating repairs and tenant improvements, managing rental property finances (including tax payments), warning and evicting problem renters, and more.

Here are some reasons that you should consider hiring a property management service:

• You own several properties or properties with multiple units
• You live far from your rental units
• You have limited time to deal with rental properties, tenants and maintenance
• You rent to family or friends and want a professional barrier to preserve those relationships
• You don’t want to provide hands-on property management
• You don’t want to be an employer or hire resident property managers
• You own affordable housing rentals or those with complicated rental structures

A property management company can also make your property more profitable because it can quickly fill vacant units with high-caliber tenants. “Rental properties in the Bay Area are substantial investments, and they should be treated as such by everyone involved,” says Mark Katz, president of CM Property Management Inc. in San Jose. “If you’re a property owner, it’s your right to find a property management service that protects you and provides the level of service you deserve. You can get lucky with good tenants, but when problems arise, you’ll realize how important it is to have a professional who is educated in proper rental methods, current legal requirements and the most cost-effective ways to handle rental properties.”

Q: How long will it take to rent out my property?
A: It depends on many factors, including market conditions, the condition of your property, your time frame and the pricing strategy. We have the resources to maximize the exposure of your property and the ability to show it at times that are convenient to prospective tenants. We have established relationships with relocation agents and other real estate professionals who are an excellent source of quality tenants. We put our experience and state-of-the-art technology to work for you to minimize the vacancy while staying focused on the qualifications requirements of future tenants.

Q: Can you give me market information about my property?
A: Yes. We cover almost every area of Santa Clara County, so if you want information about a house, duplex, or larger property in Mountain View, San Jose, Los Gatos, Palo Alto or the surrounding areas, we can give a quick synopsis of what the local market looks like.

Q: Will you give me regular financial reports for my properties?
A: Absolutely. We provide our owners with monthly statements through their secure owner portal. Copies of paid invoices are attached as well, so owners have full overview about each charge. Our reports can be customized to fit our clients’ needs.

Q: Do you provide emergency services for my renters?
A: Yes, we offer 24-hour maintenance services.

Q: Can you accept payments electronically?
A: Yes, we have the capacity to receive electronic payments and disburse funds electronically. Our tenants appreciate the convenience of automatic online payments. Property owners love this feature as well. They can be across the world and still have their payments deposited safely into their bank accounts.

Q: What fee structure do you use?
A: We charge a monthly management fee based on the rents collected. There are no additional fees for preparing the home on the market. If the home is vacant and you don’t get rental income, we don’t get paid either. There are no hidden fees with our company.

Q: How will you use technology to improve my experience and rent my property faster?
A: We use a state-of-the-art, Internet-based software program called AppFolio—it’s a secure professional software with all the modern conveniences and features. Through AppFolio, we create professional marketing for our properties and distribute postings on our website and more than 40 rental websites, including Zillow, Trulia and many more. This helps attract professional tenants and fill vacancies faster. Our incorporated tenant screening feature allows for detailed tenant credit and eviction screening. Our owners benefit from electronic payments and secure owner portal access to view their statements and invoices.