Diamond Certified Company Report

Dr. James R. Mattingly DDS

Diamond Certified Company Report

Dr. James R. Mattingly DDS

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 630 VERIFIED CUSTOMERS i

Trenton B.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

1 of 630

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is not only for adults but a full-family practice. A lot of people don't know that he is a pediatric dentist as well.

He has a very laid-back, friendly, and caring approach, but he also gets to the point.

Michael M.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

2 of 630

Quality 10
10 10
Loyalty Yes
CRITIQUE

He has a great bedside manner. He is thorough, encouraging, and positive.

It is a friendly office staff. Dr. Mattingly is great and such a positive, friendly guy.

Deborah W.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

3 of 630

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great dentist

Great service all around

Read All 630 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Walnut Creek dentist Dr. James R. Mattingly

Dr. James R. Mattingly and his highly skilled staff provide dental services that include cosmetic, family, implant, Invisalign® and sleep apnea oral appliance therapy. The practice also offers free whitening gel “for life” following tooth whitening procedures like Zoom® as long as patients continue to come in for their routine cleaning visits, and it has earned HealthSafety Qualified for following best practices in patient safety... Read moreShow less

COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Dr. James R. Mattingly DDS

COMPANY CONTACT
Locations

Walnut Creek Communities

Get Directions
SERVICES PERFORMED

Cosmetic Dentistry
General Dentistry
Implant Dentistry
Sleep Dentistry

BRANDS Supported

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Dr. James R. Mattingly DDS

Dr. Mattingly leaps from obstacle to obstacle on ABC’s “Wipeout.”

Company Profile

Dr. James R. Mattingly and his highly skilled staff provide dental services that include cosmetic, family, implant, Invisalign® and sleep apnea oral appliance therapy. The practice also offers free whitening gel “for life” following tooth whitening procedures like Zoom® as long as patients continue to come in for their routine cleaning visits, and it has earned HealthSafety Qualified for following best practices in patient safety.

After earning his dental degree and... Read moreRead Less

Company Philosophy

“‘Comfort. Convenience. Quality. Respect. Education.’
These five words embody the essence of our practice and our commitment to the public. We show patients every x-ray and explain any procedure we recommend. We believe everyone can and should have a... Read moreRead Less

Comparative Summary

As Dr. James R. Mattingly DDS sees it, his job is to educate his patients about their options for dental treatment, and never to encourage anything but necessary treatment. He says he treats his patients as he would his own family, a philosophy of concerned care that’s made his Walnut Creek dental practice a local favorite and earned him a “Best in the Bay” designation from San... Read moreRead Less

Industry Info

Trust your dentist, but be your own health advocate. When you visit a dentist, your first mission is to ask questions, says Walnut Creek-based dentist Dr. James R. Mattingly DDS. If you feel your dentist is not thoroughly explaining your diagnosis, it might be time to find a new one. “As a patient, you should feel empowered to make informed decisions about... Read moreRead Less

Frequently Asked Questions

Q: Do you accept financing?

A: It depends on many factors, especially the nature of the treatment needed.

Q: Are you open Saturdays?

A: We are, and patients love it. They don’t have to take time off work... Read moreRead Less

SELECTED PHOTOS FROM Dr. James R. Mattingly DDS

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Dr. James R. Mattingly, DDS

Expert CONTRIBUTOR PROFILE
  • Dr. James R. Mattingly, DDS has been in private practice since 1997, and his practice has been Diamond Certified since 2004. He can be reached at (925) 388-6998.

Dr. James R. Mattingly, DDS: Destined for Dentistry

By James Florence, Diamond Certified Program Reporter

WALNUT CREEK — Many people don’t discover their professional proclivities until later in life, but Dr. James R. Mattingly, DDS seemed predisposed for dental work from a... Read moreRead less

Expert articles
  • Detecting Cavities with Dental Laser Technology

    WALNUT CREEK — Traditionally, dentists have employed two different methods to detect cavities: x-rays and directly examining teeth with a handheld instrument. While these continue to be valuable techniques, a more recent innovation benefits patients by identifying cavities in their earliest stages: dental lasers.

    How does a dental laser work? When a dentist shines the laser on the chewing surfaces of a patient’s teeth (where the... Read moreRead less

Expert video tip
  • Video: Laser Cavity Detection

    Complete Video Transcription

    WALNUT CREEK — Host, Sarah Rutan: While x-rays are valuable tools for identifying cavities, many dentists are turning to a technological innovation that allows for earlier detection. Today we’re in Walnut Creek with Diamond Certified Expert Contributor Dr. James Mattingly to learn more.

    Diamond Certified Expert Contributor, Dr. James R. Mattingly, DDS: Hi. Today, we’re going to be talking about dental lasers. I know that dentistry is a terribly exciting... Read moreRead less

Dr. James R. Mattingly DDS WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Dr. James R. Mattingly DDS
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 630 VERIFIED CUSTOMERS i

Trenton B.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

1 of 630

Quality 10
10
Loyalty Yes
CRITIQUE

He is not only for adults but a full-family practice. A lot of people don't know that he is a pediatric dentist as well.

He has a very laid-back, friendly, and caring approach, but he also gets to the point.

Michael M.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

2 of 630

Quality 10
10
Loyalty Yes
CRITIQUE

He has a great bedside manner. He is thorough, encouraging, and positive.

It is a friendly office staff. Dr. Mattingly is great and such a positive, friendly guy.

Deborah W.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

3 of 630

Quality 10
10
Loyalty Yes
CRITIQUE

Great dentist

Great service all around

Charles B.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

4 of 630

Quality 10
10
Loyalty Yes
CRITIQUE

They help you when you need it.

They were open on a Saturday.

Jennifer B.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

5 of 630

Quality 10
10
Loyalty Yes
CRITIQUE

He is a great dentist. He is very friendly and a kind person.

They were both fantastic dentists and super friendly. I always felt like I was being taken care of there. They were not having me do procedures just to have me do them. They seem to really care.

R.B.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

6 of 630

Quality 10
10
Loyalty Yes
CRITIQUE

It was a 10, as they were great.

They were very professional. We were very comfortable and I have never had any problems. We have been with them for years.

Richard G.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

7 of 630

Quality 10
10
Loyalty Yes
CRITIQUE

Great customer service and professional work

They were very understanding about my insurance issue, as I just got a new job and they gave me leeway when it came to payment.

Steven C.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

8 of 630

Quality 10
10
Loyalty Yes
CRITIQUE

I would highly recommend them. He was very skilled, very honest and forthright.

His honesty and his openness to discuss the situation, he was clear and understanding about what was going to happen. He was very personable.

Emily

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

9 of 630

Quality 10
10
Loyalty Yes
CRITIQUE

I just recommended him to a friend of mine who is searching for a new dentist.

He is a very nice doctor and he is also good at what he does. Everyone there is very nice and it makes it nice to go there. If you call with concerns, they try to fit you in.

Enrique P.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

10 of 630

Quality 10
10
Loyalty Yes
CRITIQUE

They are very professional and educational. They make you feel very comfortable.

She did a lot of extra for me, without me asking. She was telling me before she was going to do it and she cleaned a little more for me. She was very polite.

Emily H.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

11 of 630

Quality 10
10
Loyalty Yes
CRITIQUE

It was fine.

I was able to avoid two root canals because of him.

Sherry P.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

12 of 630

Quality 10
10
Loyalty Yes
CRITIQUE

If you want the best dentist, go to him.

He is personable, extremely knowledgeable and incredibly thorough. He was detail oriented, patient and offered lots of options.

Diana L.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

13 of 630

Quality 10
10
Loyalty Yes
CRITIQUE

He has a good bedside demeanor and he has state of the art equipment. He is very gentle and he has a great staff.

He went to dental school with my husband and we have a personal relationship with him.

Ella I.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

14 of 630

Quality 10
10
Loyalty Yes
CRITIQUE

They are very professional from the reception to the procedure.

They offered great care.

Gordon A.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

15 of 630

Quality 10
10
Loyalty Yes
CRITIQUE

He is excellent.

He is patient and understanding.

Joanna S.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

16 of 630

Quality 10
10
Loyalty Yes
CRITIQUE

That it was great

Very personable and I feel like he is very honest.

Zoila S.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

17 of 630

Quality 10
10
Loyalty Yes
CRITIQUE

He is really good and he explains things very well. He does a good job and he is thorough.

Before going to him, I was afraid to go to the dentist, but now I am not. He puts me at ease and he explains things really well, so I know what to expect from him.

Paula P.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

18 of 630

Quality 10
10
Loyalty Yes
CRITIQUE

He is very thorough.

He has a good bedside manner and he is easy to communicate with.

M.R.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

19 of 630

Quality 10
10
Loyalty Yes
CRITIQUE

He is great.

You can tell that he is knowledgeable and he knows what he is doing. He makes you comfortable.

Karen C.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

20 of 630

Quality 10
10
Loyalty Yes
CRITIQUE

I have actually referred him to a couple of people and his work is good.

I like the fact that when I started to go to him, I had a few bad experiences with dentists and if he wants to do anything with my teeth like drilling, I really want him to numb me up.

Read All 630 Survey Responses at Ratings View
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