Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for tile contractors that have earned the prestigious Diamond Certified award. For Peterson Tile, the key to achieving and maintaining high levels of customer satisfaction is simple: focus on meeting the specific needs of its clients and utilize its industry experience to surpass their expectations. “We’re dedicated to helping our customers find the best tile choices and settings while remaining on schedule and on budget,” says co-owner Gary Peterson. “Our priority has always been combining high-quality tile services with superior customer service.”

Peterson Tile has been providing tile and stone services for residential and commercial clients throughout the North Bay since 1995. The company supplies and installs tile and stone products for all types of remodeling and home repair projects, and it works closely with several major distributors (both national and local) to offer the best possible selections and prices.

Unlike less experienced tile companies that shift their priorities from job to job in order to maximize their profits, Peterson Tile provides every project with the same level of respect and quality of work. “We’re able to make our clients happy because we provide quality work and stick to their schedules instead of leaving to start another job,” affirms co-owner Carol Peterson. “Also, we focus on completing every job on time so we don’t hold up other contractors that may need to work in the space.”

Another distinguishing feature of Peterson Tile is its highly skilled tile setters, many of whom have been with the company for more than a decade and all of whom have proven experience with all types of residential and commercial tiling projects. “Not only are our employees great at setting tile, they also have good manners and treat our customers well,” says Mr. Peterson. “Our goal is to do nice work for every client, regardless of the size or type of project.”

If you’re looking to install Green flooring in your home, consider ceramic or porcelain tile. Sustainable living is becoming increasingly popular in American culture, and as such, industries like home remodeling and new construction are embracing Green products and practices more than ever before. Many Bay Area consumers are eager to make choices that are healthier for the environment and their families, and that often starts inside the home.

Surprisingly, tile is one of the most environmentally-friendly floor choices available on the market. Most types of tile flooring, including ceramic and porcelain, have an expected lifespan of at least 50 years when installed correctly, which means homeowners need to replace their tiles much less often than carpet (which has an average life expectancy of six years), laminate (a 25-year life expectancy) and vinyl flooring (a 10-year life expectancy). In fact, porcelain and ceramic tiles often outlast most concrete flooring.

In addition to being resistant to fading both indoors and outdoors, tile is waterproof, low-maintenance, durable, and aesthetically pleasing. Most tile factories can reuse water and materials, so even the manufacturing process is much cleaner and less wasteful than factories that make other types of flooring.

Kiln-fired tile is also free of volatile organic compounds (VOCs), and flooring tiles are hypoallergenic, which means they don’t collect dust mites, bacteria, germs, mold, pet dander, environmental allergens, and other substances that can aggravate allergies and asthma.

Private homes, commercial buildings, schools, health care centers and mixed-use buildings that are looking to qualify for LEED Certification or other Green building rating systems find that choosing a sustainable flooring material such as porcelain or ceramic tile can be very helpful. For example, tile can earn credits for being recycled, regionally produced and low-emitting.

Q: How do I pick out the new tile I want in my home?

A: You can go to any local tile showroom and look at products by yourself, or we can help you through the process by answering questions about color, placement and size. We’ll go over your choices before you go shopping, and we can even meet you at the tile showroom.

Q: How long will it take to tile my bathroom?

A: It depends on the size of your bathroom and the type of tile, but the average bathroom tiling job takes about four days to complete.

Q: Can I still use a room while tile is being installed?

A: It depends on the location of the tile and the exact job, but the answer is usually no. The tile needs time to set and the grout needs time to harden.

Q: How long will it take for my new tile to cure?

A: It can take up to 30 days for the tile and concrete grout to completely cure. However, most floor tiles cure enough for you to walk on them the next day.

Q: Will you clean up the work space at the end of the job?

A: Absolutely. We remove all debris from the worksite at the end of every day, and we clean up in a timely manner after the job is complete.

Q: What time of day will you start working?

A: It varies, but we usually start residential jobs around 8 or 8:30am, and we start commercial jobs as early as 7am. We work when it’s most convenient for our clients.

Q: Do you offer custom tile work?

A: Yes. We’ve done custom work like kitchen backsplashes, tub surrounds and master bathroom tiling, and we can also work with designers to achieve the looks our clients want.