Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for dry cleaning and laundry companies that have earned the prestigious Diamond Certified award. For Miracle Cleaners, the key to achieving and maintaining high levels of customer satisfaction is simple: provide fast, detail-oriented services that its clients can depend on. “We earn the trust of our customers by treating their items with the utmost care,” says owner Stacy Huey. “After more than three decades in business, they know they can rely on us to fulfill their needs.”

Miracle Cleaners has been serving the dry cleaning and laundry needs of San Francisco residents since 1979. The company’s primary focus is washing, drying, and folding all types of clothing and fabrics (including leather), but it also has the in-house capabilities to clean household items like rugs and quilts and perform alterations on men’s and women’s clothing.

Unlike less experienced dry cleaning and laundry companies that take an “assembly line” approach to every job, Miracle Cleaners offers careful, customized service that’s designed to ensure high-quality results. “We treat our customers’ belongings like they were our own, which means we take every precaution to make sure nothing gets damaged or lost,” says Ms. Huey. “We also work hard to accommodate our customers’ schedules and provide quick turnaround when it’s needed.”

Another distinguishing attribute of Miracle Cleaners is its meticulous approach to treating stains. “We check every item before treating it so we can determine the nature of the stain and decide which chemical would be best to remove it,” explains Ms. Huey. “Using the right chemicals helps us avoid any color loss or damage to our customers’ items, which they really appreciate.”

It’s a good idea to promptly address stains on your clothes, but leave more intensive measures to a professional. Whether it’s an article of clothing or a fabric item like a blanket or rug, successfully removing a stain often requires the expertise of a cleaning professional. However, prior to bringing your soiled item to a cleaner, you should take proactive measures to help ensure a positive result.

The first thing to do when a stain occurs is take immediate action. “If you take care of a stain right away, it’ll come out a lot easier than if you wait too long,” says Stacy Huey, owner of Miracle Cleaners in San Francisco. The first step to addressing any stain is to apply water to the area, which will activate the stain and prevent it from setting, or forming a chemical bond with the fabric. When a stain is allowed to set, it often becomes permanent, which leaves you with limited treatment options.

While it’s a good idea to treat a stain with water, there are certain things you should avoid. The first is heat, which can speed up the bonding process between the stain and the fabric. Instead of hot water, apply cold or lukewarm water to the stain, and don’t place the stained clothing near a heat source to dry. The second thing to avoid is pressure. When applying water to the stain, do so gently. Dabbing and letting the water soak in will work better than scrubbing vigorously.

Other than applying water and a little soap, Ms. Huey advises against attempting to treat a stain yourself. “If you plan on taking your garment to a dry cleaner, don’t try to fix the problem yourself—just let them deal with it,” she says. “If you use the wrong solvent or substance, you can make things worse. Also, don’t wash or dry your garments before bringing them in. Laundry detergent and dryer heat can increase the likelihood of the stain setting.”

Q: How long will it take to clean my clothes?

A: It depends on how quickly you need them back. If you need a garment right away, we can expedite it. Otherwise, it usually takes two to four days, depending on the nature of the job.

Q: Do you charge extra for expedited laundry service?

A: Yes.

Q: Do you perform alterations?

A: Yes, we can provide a full range of garment alterations, including the addition of buttons and zippers.

Q: Can you clean and alter uniforms?

A: Absolutely. We actually have a lot of police officers who bring their uniforms to us.

Q: Can you clean wedding dresses?

A: Yes.