Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for electrical contractors that have earned the prestigious Diamond Certified award. For B. Henry’s Quality Electric Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: personalize every job to meet the specific needs of the client. “Before any project begins, we break down every option so the customer understands exactly what’s needed,” says owner Bill Henry. “That way, they have a say in the work from the initial stages to the final outcome.”

B. Henry’s Quality Electric has been providing electrical contracting services for commercial, industrial, and residential clients in Sonoma, Napa, Marin, and San Francisco Counties since 2009. The company primarily focuses on handling the electrical wiring on commercial remodeling and new construction projects, but it’s also qualified to perform conduit and surface mount work, install LED lighting, set up data communications, and more.

Unlike electrical contractors that limit their services to the residential field, B. Henry’s Quality Electric is known for its ability to design and install electrical systems for everything from high-tech companies and office buildings to warehouses, restaurants and showrooms. “We have the experience to solve any problems with a building’s existing electrical work in order to get our clients the designs they want,” says Mr. Henry. “From interior lighting design to complicated storefronts with multiple types of lighting and electrical hookups, we’ve done it all.”

To further differentiate itself from its competition, B. Henry’s Quality Electric provides every project with the hands-on expertise of Mr. Henry himself. “Being involved with each job allows me to ensure high levels of quality control, whether I’m working directly onsite or overseeing the work from start to finish,” he says. “Nothing gets to our clients before I approve it, even if it’s something minor like routing.”

If you need new lighting in your home or business, consider the benefits of LED technology. Light-emitting diode (LED) lighting is an electronic light source that’s flexible, instant, uniform and environmentally-friendly. LED lights use much less energy than traditional bulbs, they don’t contain toxins such as mercury and lead, and they last years longer than traditional bulbs—all of which make them an ideal choice for homes and businesses alike.

Bill Henry, owner of B. Henry’s Quality Electric Inc. in Petaluma, says today’s consumers are choosing LED lighting more frequently than ever. “People love LED lighting because it’s so flexible—it can be used under cabinets, in a yard, and even in commercial applications like storefronts and open signs. It’s also very efficient because it doesn’t place a heavy load on your electrical panel, and it’s a great choice for bathrooms and kitchens because the lighting is more natural than fluorescent lights.”

In addition to its practical benefits, Mr. Henry says LED lighting can be a safer choice for homeowners. “If you get exposed to an LED light, you won’t get a big shock because it has a smaller power load,” he explains. “That means it doesn’t blow circuits as often as traditional lighting, even if you have a lot of things plugged in at once.”

While low-voltage LED lighting is a good choice for anyone who wants to reduce both their carbon footprint and electrical bills, Mr. Henry says he often suggests LED lighting for homes and businesses that are close to meeting their maximum power loads. “An electrical contractor can calculate your current load and determine what new lights will add. Sometimes incandescent lighting won’t work because it’ll overload the system and blow the circuits, and LED lights are great options in those cases.”

Q: How much will my project cost to complete?

A: That depends on the type of project, but we try to tailor our services to help our customers as much as possible when it comes to pricing. We’ll give you an estimate for your specific job before any work begins.

Q: Who will be doing the actual electrical work?

A: Our owner, Bill Henry, is always onsite doing the work. He’ll talk to you, suggest the best solutions, and determine the safest and most efficient way to complete your job. You’ll get exactly what you want because you’ll be dealing directly with the company owner.

Q: How do you deal with data communications cabling?

A: First and foremost, we’re very particular about labeling cables, including disconnects, panels and commercial jobs. That way, you can look at all the separate parts and know where the lines are coming from without having to pull out the cables.

Q: Is my electrical panel big enough for all the electrical appliances I want to install?

A: We’ll have to look at your panel to determine if it’ll provide the power you need and if it has enough spaces. We may suggest upgrading your panel or other cost-effective solutions to meet your needs.

Q: How many computers can I plug into one outlet in my office?

A: That depends on the size of the computers, but it all goes back to how much your outlets and panel can take. We don’t recommend putting more than two or three computers on the same outlet. You should also avoid plugging computers and space heaters into the same outlets because that can overload the circuit.