Diamond Certified Company Report

San Jose Plumbing, Inc.

Name: San Jose Plumbing, Inc.
Address: US
Telephone: (408) 372-8978
Rating: 9.4

(408) 372-8978

Contact

Diamond Certified Company Report

San Jose Plumbing, Inc.

(408) 372-8978

Contact

Diamond certified ratings dashboard

CUSTOMER SATISFACTION i

Customer LOYALTY i

Helpful Expertise i

Company Credentials i

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance

Phone SURVEY RESPONSES FROM 511 VERIFIED CUSTOMERS i

Don B.

VERIFIED San Jose Plumbing, Inc. CUSTOMER

1 of 511

Quality 10

10 10

Loyalty Yes

CRITIQUE

The guy that came out here and did the work was very helpful. He gave me options and communicated to me the value of the different options. I felt very comfortable with him.

I was very pleased. They were honest, thorough, and did good work. The price was fair. I couldn't be happier.

Richard H.

VERIFIED San Jose Plumbing, Inc. CUSTOMER

2 of 511

Quality 10

10 10

Loyalty Yes

CRITIQUE

I think they're great. I've never had a problem. They've always been here when they said they would be here. There, one of the few people I know I can call anytime and ask for is Caesar, and he'll be here.

I'm a 20-year customer and I've been having Caesar as my guy for 15 years. The people who answer the phones are lovely. I can't say enough about them. I'm in the public service industry as well, and I can say that this is a good company.

Randi F.

VERIFIED San Jose Plumbing, Inc. CUSTOMER

3 of 511

Quality 10

10 10

Loyalty Yes

CRITIQUE

I really liked them. They are trustworthy and that is important to me with a contractor.

Angelo was the plumber who came out and he did a really good job.

Read All 511 Survey Responses at Ratings View

Diamond certified VIDEO PROFILE

Diamond certified company PROFILE

President Kevin Garza (L) and Vice President Adam Garza

San Jose Plumbing, Inc. has been doing business since 1991. It specializes in service and repair, sewer and drain cleaning, repiping, and remodeling. “No plumbing job is too large or too small,” says owner Kevin Garza. “We’re happy to unclog kitchen sinks or repipe entire homes.” The company handles both residential and commercial projects.

Mr. Garza brings more than 45 years of experience to the family-owned and operated business. His wife, Adrienne, runs the office and handles all administrative work. His son, Adam, joined the company in 1996 to carry on the family legacy.

All San Jose Plumbing’s work is backed by guarantees that vary in length according to the type of work performed. The company’s employees are safety-conscious and take great care to leave clients’ homes or business sites clean and orderly. It also helps low-income families and seniors with pricing that fits their budgets.

COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

Why this rating is the most accurate.
Our editors gather deep company info.
Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON San Jose Plumbing, Inc.

COMPANY CONTACT

San Jose Plumbing, Inc.

(408) 372-8978

EMAIL
Map Hours Website OPEN NOW

Service AREA

Santa Clara County

SERVICES PERFORMED

Commercial & Residential
All Plumbing Services & Installations
Remodels
Repiping
Gas Services
Sewer/Drain Cleaning

BRANDS Supported

American Standard
Kohler

CAPABILITIES TABLE

Company Name:	San Jose Plumbing, Inc.
Website:	sanjoseplumbing.net
Phone Number:	(408) 372-8978
DCID Number:	DCID4082961820
Hours:	24 Hours a Day, 7 Days a Week
Areas Served:	Serving Santa Clara County including Mountain View, Milpitas, Palo Alto, San Jose, Sunnyvale, Morgan Hill, Saratoga, Los Gatos
Managers:	Kevin Garza, Owner
Years in industry:	45+ (Manager)
# of Employees:	10
License:	615156
Insurance:	Liability Insurance, Workers' Compensation
Memberships:	Better Business Bureau
Founded:	1991
Areas of Expertise:	Commercial & Residential, All Plumbing Services & Installations, Remodels, Repiping, Gas Services, Sewer/Drain Cleaning
Key Brands:	American Standard, Kohler
Customer Type:	Commercial, Residential
Warranties & Guarantees:	30 Days to 1 Year Depending on Services Performed
CC Accepted:

DIAMOND CERTIFIED RESEARCHED ARTICLES ON San Jose Plumbing, Inc.

Co-Owner Adam Garza stands next to a San Jose Plumbing service van.

Company Profile

Read moreRead Less

Company Philosophy

“Our San Jose Plumbing team puts our customers first and goes way beyond what other companies would do to ensure our customers are happy and completely satisfied. During every service call, no matter how big or small, we want to display our passion and commitment to performing at a high level to make sure each job is done correctly. Our goal is to develop a professional relationship with each and every customer that will last time and time again!”

Read moreRead Less

Comparative Summary

San Jose Plumbing, Inc. is a residential and commercial plumbing service located in Santa Clara County. “We truly stand behind our work,” says co-owner Adrienne Garza. “If we can’t solve a problem for our clients, we won’t charge them and will recommend a solution.” Thirty five years of experience and a professional staff allows San Jose Plumbing to fix almost any problems that arise, she adds.

San Jose Plumbing accepts all types of jobs, from clogged sinks and water heater repairs to installing piping in new homes and buildings. “The owners are on the job working right alongside the crew,” says Ms. Garza. “If there’s a question about the job, they’ll assess it and ensure it’s done properly. We believe follow-up service is important to complete any job.

“From the very beginning, our number one goal has been to make customers happy,” she continues. “We aim to make lifelong customers and depend on them for referrals.” From the first office call, the company hopes to leave clients with a lasting impression that encourages them to come back. “We like to make them feel like they’re part of the San Jose Plumbing family—that we’re there for them whenever they need us,” says Ms. Garza.

San Jose Plumbing also helps low-income families and seniors with pricing that fits their budget. “We’ll work with customers to find a plan within their means. We’d rather work together with a customer than lose them because of pricing,” notes Ms. Garza.

Read moreRead Less

Industry Info

It pays to use common sense when choosing a plumbing contractor.

As with any contractor, experience is important. Any professional plumber should be willing to provide license and insurance information, documented project plans, advance rate quotes, and references. For larger projects, inquire about a contractor’s experience with the specific type of work that’s needed. Consider the following areas to help choose the right contractor:

License and insurance
Always ask a contractor if they’re licensed, bonded and insured, and verify the information is current. Most are willing to supply a copy of their documentation if requested. The California State License Board’s website is a good source for verification and additional information. “It’s smart to verify these credentials, because there are some individuals in the plumbing industry who are unlicensed,” notes Adrienne Garza, co-owner of San Jose Plumbing, Inc. You should also confirm a physical address and phone number.

References
Request the telephone numbers of a contractor’s current clients. “We happily give references for prospective clients to call and get their input. I think it’s very important to get references,” says Ms. Garza. Another good option is to get a referral from a general contractor who has experience with subcontracting plumbers in the area. They can often be a practical resource for finding a reputable plumber, particularly if the work is part of a larger remodeling project.

Pricing
Get quotes from multiple sources. “Price isn’t always the best indicator for a particular project,” notes Ms. Garza. Professional plumbers generally charge the same rates across the board (except for after-business hours and weekends) to build relationships with customers, rather than to take advantage of a bad situation.

Read moreRead Less

Frequently Asked Questions

Q: How do you determine pricing?

A: “We often can’t quote a price over the phone without knowing the scope of the work required. We have to come to the site and look around before preparing a bid. If it’s a water heater, for instance, we can give you an estimate based on experience, but we still need to see where it’s located and what else might be involved. Prices are based on conditions and the difficulty of the job.”

Q: How quickly can you get to an emergency job?

A: “If there’s an emergency, we can pull someone off a job that can be put on hold for a short time and get a plumber to the site. We typically give clients a two-hour timeframe and keep the customer informed if there are any changes.”

Q: Can you work on weekends? Will it cost more?

A: “Yes, we work on weekends. Rates are the same Monday through Saturday, but we charge time and a half after 6 pm and on Sundays. But many times, we’ll assess the problem and schedule additional work for the following day to save customers money.”

Q: Are you licensed and insured for liability?

A: “We’re licensed and insured. We can also supply references from some of our repeat customers.”

Read moreRead Less

SELECTED PHOTOS FROM San Jose Plumbing, Inc.

Vice President Adam Garza stands next to a San Jose Plumbing service van.

Shares

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Adam Garza

Expert CONTRIBUTOR PROFILE

Adam Garza is a 23-year veteran of the plumbing industry and owner of San Jose Plumbing, Inc., a Diamond Certified company since 2004. He can be reached at (408) 372-8978 or by email.

Adam Garza: Plumbing Pride

By James Florence, Diamond Certified Resource Reporter

SAN JOSE — Adam Garza learned about plumbing from his father while he was growing up, but it wasn’t until later in life that he acquired a sense of pride in the family trade. “My father has been a plumber for 35 years, and he started San Jose Plumbing back in 1991,” he details. “As a kid, I used to ride around with him and he would teach me about the trade. However, it wasn’t something I wanted to do for a living—after all, not too many eight-year-olds aspire to become plumbers.”

Following high school, Adam enrolled at a local junior college, unsure of his professional path but confident it wouldn’t involve plumbing. However, when a family emergency struck, he suddenly found himself in the thick of it. “During my second year of junior college, my dad fell ill,” he recounts. “There’s nothing I wouldn’t do for my family, so when he asked if I’d come on board and help out with the business, I dropped out of school and came to work.” Not long after getting into plumbing full-time, Adam noticed an unexpected development. “Somewhere along the way, I learned to really enjoy plumbing. I liked the fact that every day was different, and I enjoyed working with my hands and helping people. After my dad regained his health and returned to work, I decided to stick with it. Twenty years later, it’s turned out to be a great career for me.”

Today, Adam says his favorite part of his job is the opportunity to help others. “It feels really good to have a job where I get to help people every day. A lot of our jobs are emergency situations, so it’s very rewarding to show up, assure the customer that everything is under control and see them breathe a sigh of relief.”

A resident of Gilroy (where he lives with his wife, Mia, and their three children), Adam expresses an appreciation for his local community. “I was born and raised in San Jose, so I feel like I’m very much a part of this community,” he says. “I take a lot of pride in being able to serve my friends and neighbors.”

Outside of work, Adam likes to stay active with physical exercise and outdoor activities. “My job is very physically demanding, so I like to stay in shape by working out, running and mountain biking,” he affirms. “I also enjoy going camping with my family. We’re very outdoorsy, so we spend a lot of time in Tahoe going hiking and stuff like that.”

In his life and career, Adam espouses the importance of communication. “Communication is central to any good relationship, whether it’s with your family, your staff or your customers,” he asserts. “When there’s clear communication, everything is out in the open and expectations are real, but when there isn’t, it really limits your potential, so I always make an effort to keep those lines open.”

When asked the first thing he’d do if he were to retire tomorrow, Adam says he’d book an extended stay at his family’s favorite vacation spot. “I’d probably spend a summer at Tahoe with my family. We love it there and try to go a few times a year, so it would be a blast to do the whole summer!”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The Golden State Warriors.

Q: Music or talk radio?
A: It depends. During the day I listen to KNBR sports talk radio, but in the evening I enjoy music.

Q: If you could travel anywhere in the world, where would you go?
A: Italy. My wife is Italian and has family there, so I’d like to take a trip to meet them.

Q: If you could time travel, would you go to the past or the future?
A: The past. I really love the 1950s and ’60s, especially the muscle cars of that era, so it would be fun to travel back to that time.

Q: What’s your dream car?
A: A Mustang Boss 302.

Expert articles

Plumbing Leak Prevention

by Adam Garza, a Diamond Certified Expert Contributor

SAN JOSE — A minor plumbing leak may be easy to ignore, but over time it can constitute a substantial waste of water. Additionally, leaky plumbing connections beneath sinks and near floors often go unnoticed, which can lead to problems like water damage and increased utility bills. To avoid this, make it a habit to routinely inspect your plumbing fixtures and pipes for leaks. Here are some areas to check:

Faucets
Whether in the kitchen or bathroom, leaky faucets are a common source of water waste. In many cases, leaks originate from the faucet’s inner cartridges, which can be difficult to replace if ignored for long periods of time, especially if corrosion has occurred. If the faucet is leaking at the base, it can cause water damage to the wood cabinetry beneath the sink. In addition to the faucet fixture itself, leaks can spring from connections beneath the sink such as water supply lines, the p-trap and (in the case of a kitchen sink) the garbage disposal.

To preventatively detect leaks, inspect your faucet and connections every three to six months. Don’t forget to check additional water fixtures like your water purification or instant hot water units. When checking for leaks beneath the sink, use your hands to feel for moisture around plumbing connections, as touch is a much more reliable indicator than visual detection. Of course, if you see any puddles forming under the sink, that’s a dead giveaway of an ongoing leak.

Toilets
When checking for toilet leaks, there are a few key areas to address. Check the water supply line that connects the tank fill valve to the wall shutoff valve. If this isn’t secure, water can leak out each time the toilet is flushed, which can damage the flooring, baseboards and sheetrock. To rule out any leaks, feel around the fill valve connection and then run your hand all the way down the water line to the wall valve.

Other areas to check for moisture are around the tank bolts and at the base of the toilet. If left unchecked, a leak around the base (usually caused by a wax seal failure) can cause major damage to the subfloor that may potentially require replacement.

Shower
There are a few different areas where leaks can occur in a shower, starting with the showerhead itself. Besides being a significant waste of water, a constantly dripping showerhead can gradually damage your shower’s tile and grout. Another place where leaks can be problematic is behind the shower handle, which can result in hidden water damage behind the wall.

Hose bibs
Most homes have two to four exterior hose bibs around the property. Since they’re located outside, it’s easy for leaks to go unnoticed, which not only wastes water but can also damage your home’s foundation over time. Hose bibs are easy to replace, so if you find any leaks, don’t delay in addressing them.

Water main shutoff valve
In the event of a catastrophic water leak, your home’s water main shutoff valve can be a lifesaver. That’s why it’s crucial to a) know where your water main is located so you can get to it quickly and b) periodically test it for proper functionality. A shutoff valve can freeze up if it’s not touched for several years, which can be a rude awakening in a dire situation. To avoid this, test your shutoff valve every three to six months by turning it off and on again.
Read moreRead less

Expert video tip

Video: Leak Detection and Prevention

with Adam Garza of
San Jose Plumbing, Inc.

Complete Video Transcription

SAN JOSE — Host, Sarah Rutan: One of the simplest measures you can take to avoid a costly water bill is to routinely check your plumbing fixtures for leaks. Today we’re in San Jose with Diamond Certified Expert Contributor Adam Garza of San Jose Plumbing to learn more.

Diamond Certified Expert Contributor, Adam Garza: Okay, today, just want to give you a few tips on how I can save you money with your water bill, and then also help you prevent any water damage to your home or place of business. So, for example we have the main kitchen faucet here, and we also have the Instahot and Reverse Osmosis system. A lot of times if we these fixtures are leaking from the spout it is very important to adjust those leaks sooner than later. A lot of times the cartridges inside are leaking and causing the issue. If you let them go for too long, those cartridges are very difficult to take out. Due to corrosion, the length of time it’s been leaking. So the sooner you address it the better off you’ll be.

Um, we have the Reverse Osmosis system, which a lot of homes and businesses have as well. A lot of times it can been leaking from the spout, even at the base. A lot of times when it’s leaking at the base it can rain down underneath into the cabinet as well, causing water damage underneath – which you definitely want to avoid. And same thing with the Instahot. It can leak behind the handle, rain down back behind here and leak down into the cabinet as well.

And then underneath we have a lot going on here. We have a lot of things that should be checked every three to six months. Um, leaks generally start very slowly and very gradually. So the sooner that you address these leaks the better off you’ll be, the less water damage to your cabinet and to the flooring. So what I like to do is get a light so you can see everything pretty clearly, and use your hand, and also feel around. Lot of times a light doesn’t catch all of the moisture that’s building. So yes, you want to feel every single joint, just feeling around, seeing if you feel any moisture. And of course visually see if you have any puddles developing underneath any of these areas. You have your reverse osmosis tank; you just always feel the connections. Just feeling everything, and just being sure everything is okay. You have your garbage disposal. You want to look at the very top, as well as the bottom. Just feeling around, again making sure that you don’t feel any moisture or any wetness. And that’s pretty much it here, so what we can do is head over to the bathroom next.

Okay, now we’re looking at toilet, and I just want to give you a few ideas of what to look at. Again to help prevent any water damage in the future. So, what we have here on the toilet inside is your fill valve, and off the fill valve is this water line. And it’s very important that this is secure. If it’s not secure a lot of times when the toilet is flushed, water can spread everywhere, behind the tank, run down and cause water damage to the sub-floor, to your flooring, your baseboard, and the sheetrock. So it’s very important to make sure this is secure. Also, it can possibly leak between the tank and the bowl.

So it’s very important to feel the tank bolts, make sure everything is nice and dry. Again, these leaks start very slowly and gradually so it’s very important to address these issues and find them early. Another thing too when the toilet is flushed, it can leak at the very base of the toilet where the wax ring is. It can leak on the side, the front, and the back. And then lastly you can use your hand, just kind of feel around at shut-off valve and the water line. Make sure everything feels nice and dry, and that way you can find leaks ahead of time before they become really bad, and cause any water damage. And now we’re going to go look at the shower.

Okay, now we’re looking at the shower valve. And it’s very important to look at the shower valve because it can be leaking from a few different areas. The first area is behind the handle. It’s very important to see if this is leaking, if it is it could make this very difficult to change in the future, and this leak could run inside the wall and cause water damage that you may not even be able to see. It can also cause this to leak as well, the main cartridge that is in there. And so, if this is constantly dripping it can cause damage to your grout, your tile. So it’s very important to address these issues as soon as possible. Also, I’ve seen where in the past when this leaks it gets sprayed back, can cause water damage to your sheetrock and your tile as well. So it’s very important to address these issues as soon as possible to prevent water damage to your home.

Okay, next we’re looking at the water main shutoff valve. It’s very important to know exactly where your water main shutoff valve is located in case there is an emergency with your water heater inside the house, or a fixture that’s leaking, or a leak inside a wall. It’s very important that you know exactly where it’s at so you can get to it quickly. And so how this particular shutoff works, it is a gate-valve, so it does turn clockwise, and that’s how you would turn it off. And it is very important that about every three to six months, or so, that you do turn this whether you need to or not. Just to make sure that it’s running nice and freely, just like this. If they’re not touched over a couple years they can freeze up, and then you can’t move it at all and it just sticks. So you don’t want that. So it’s very important to make sure this is always working properly.

Then we also have the hose bib, and usually a home will two to four, maybe even up to five-six hose bibs around the property. So you definitely want to check these as well to make sure they are not leaking underneath the handle, or just running through the hose and just wasting water. These are very easy to change out and replace. So you definitely want to address those issues as quickly as possible to save you money and make sure that you don’t cause any water damage to your foundation if water is leaking out of the hose and constantly running. So, always know where your water main shutoff valve is, and you’ll be in good shape.

Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.info.
Read moreRead less

San Jose Plumbing, Inc. WEBSITE AND EXTERNAL FEED

COMPANY WEBSITE

http://www.sanjoseplumbing.net

Diamond Certified RATINGS ON San Jose Plumbing, Inc.

Diamond certified ratings dashboard