Diamond Certified Company Report

Antioch Napa Auto Care

Diamond Certified Company Report

Antioch Napa Auto Care

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

James G.

VERIFIED Antioch Napa Auto Care CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They have good people.

Mark B.

VERIFIED Antioch Napa Auto Care CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

One of the things I will say is they were very forthcoming with the information they gave us. I went from a Mazda dealership to Napa Auto Care and now I won't go anywhere else.

They are honest. When they needed to do another test that cost more money, they gave me the option to say yes or no. I didn't just get a crazy bill that I didn't know about.

Dee F.

VERIFIED Antioch Napa Auto Care CUSTOMER

3 of 100

Quality 9
9 10
Loyalty Yes
CRITIQUE

They are fine.

They are always available.

Read All 100 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jodi and Eric Zugnoni, Owners

Antioch Napa Auto Care repairs and maintains all types of vehicles (including motor homes) at its Antioch facility. The company has the training and equipment to handle every aspect of auto repair, from routine oil changes and “check engine” light diagnostics to comprehensive engine work, and it’s also qualified to perform smog repairs, fuel economy tests, used vehicle inspections and more.

Co-owner Jodi Zugnoni says Antioch... Read moreShow less

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DIAMOND CERTIFIED RESOURCE VIDEO PLAYER

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Antioch Napa Auto Care

COMPANY CONTACT
Locations

Contra Costa County

Get Directions
SERVICES PERFORMED

Auto Repair & Maintenance
Electrical & “Check Engine” Light Diagnostics
Smog Diagnostics & Repairs
A/C Repair
Brake Service & Repair
Suspension & Steering Service
Oil Changes
Motor Home Repairs

BRANDS Supported

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Antioch Napa Auto Care

A look at Antioch Napa Auto Care’s Antioch facility

Company Profile

Antioch Napa Auto Care repairs and maintains all types of vehicles (including motor homes) at its Antioch facility. The company has the training and equipment to handle every aspect of auto repair, from routine oil changes and “check engine” light diagnostics to comprehensive engine work, and it’s also qualified to perform smog repairs, fuel economy tests, used vehicle inspections and more.

Co-owner Jodi Zugnoni says Antioch Napa Auto... Read moreRead Less

Company Philosophy

“Our customers are the most important part of our business, so we focus on earning their trust and keeping them happy so they feel good about coming back and recommending us to others. Ultimately, their safety and satisfaction are our top priorities.”... Read moreRead Less

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair companies that have earned the prestigious Diamond Certified award. For Antioch Napa Auto Care, the keys to keeping customers happy are... Read moreRead Less

Industry Info

Why you should choose (and stick with) a local auto repair shop.

Most consumers prefer to work with local businesses. No one wants to feel like just a number, so dealing with... Read moreRead Less

Frequently Asked Questions

Q: How much will it cost to fix my car?

A: We need to thoroughly inspect and diagnose the vehicle before providing an estimate, but once we determine that information, we’ll let you know... Read moreRead Less

SELECTED PHOTOS FROM Antioch Napa Auto Care

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Eric Zugnoni

Expert CONTRIBUTOR PROFILE
  • Eric Zugnoni is owner of Antioch Napa Auto Care, a Diamond Certified company. He can be reached at (925) 257-4631 or by email.

Eric Zugnoni: A Student of the Industry

By James Florence, Diamond Certified Resource Reporter

ANTIOCH — Most auto mechanics attend ongoing educational courses, but few can be classified as true students of the industry. Eric Zugnoni falls into this classification, and his... Read moreRead less

Expert articles
  • An Unintended Consequence of Extended Oil Change Intervals

    ANTIOCH —As automotive technology continues to evolve, vehicle maintenance needs are changing as well. One of the biggest examples of this is oil change intervals. For many years, the standard oil change interval was 3,000 miles, but the past decade has seen this interval stretch to as many as 10,000 miles for newer vehicles. This is largely due to advancements in synthetic oil technology, as well as the integration of onboard monitoring that allows car owners to keep tabs on their oil levels and quality without opening the hood... Read moreRead less

Expert video tip
  • Video: The Problem With New Oil Change Intervals

    Complete Video Transcription

    ANTIOCH — Eric Zugnoni: One of the biggest tips I have for people is later model cars — they have extended the interval between oil changes. Most cars come with oil life monitors that tell you how much oil life you have. A lot of times that can be anywhere from 5,000 miles all the way to over 10,000 miles. So we’re missing where we used to change the engine oil every 3,000 miles, which is probably excessive, but we need to see your car more than every 10,000 miles — at least every six months or so, even if the car sits. The car sitting is worse for a car... Read moreRead less

Antioch Napa Auto Care WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Antioch Napa Auto Care
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

James G.

VERIFIED Antioch Napa Auto Care CUSTOMER

1 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

They have good people.

Darryl C.

VERIFIED Antioch Napa Auto Care CUSTOMER

2 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Good people and a good place to do business

Good place to do business

David W.

VERIFIED Antioch Napa Auto Care CUSTOMER

3 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

That's where I go and they are the best in town.

I take the truck in and they fix it or I buy parts. They are just good.

Chad M.

VERIFIED Antioch Napa Auto Care CUSTOMER

4 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are good.

They do a good job.

Miguel A.

VERIFIED Antioch Napa Auto Care CUSTOMER

5 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are great people to deal with. They always take care of you and are happy to serve you.

They are always willing to help you and get you in and out right away. I own a business and I need my truck quick. I call Eric and tell him I need something and he says sure no problem, so I like that.

Armando R.

VERIFIED Antioch Napa Auto Care CUSTOMER

6 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Always willing to help and ready to go, I'm in and out.

They are fast and easy to deal with.

Curtis G.

VERIFIED Antioch Napa Auto Care CUSTOMER

7 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

You'll never be taken advantage of. They take care of their people. They are experts, the quote is always accurate, the integrity has always been high, the owner has always been integral, and to mention that I have no personal ties.

Just that I always get answers, you have to pay a little more, but you always get answers and nothing is ever outside of his realm to fix. There's no confusion. The quote is always the same when everything is done.

Frank V.

VERIFIED Antioch Napa Auto Care CUSTOMER

8 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are the best and last honest mechanic in California. They are very good with their cleanliness. If they say they are going to do something, they do it. They are trustworthy, very nice people, and I have never had a problem with them. I have been doing business with them for over 20 years. I followed the owner from shop to shop until he opened this one.

Their cleanliness, the clean up, and very professional

Willie C.

VERIFIED Antioch Napa Auto Care CUSTOMER

9 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Honest and reliable

The convenience

Gary S.

VERIFIED Antioch Napa Auto Care CUSTOMER

10 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Eric is the man to talk to. I retired and sold the company, so I'm unsure if he is still there, but they are great.

The service and professionalism

Gabriel M.

VERIFIED Antioch Napa Auto Care CUSTOMER

11 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are truthful.

They take the time to sit with you and discuss things, which is really helpful.

Dwayne C.

VERIFIED Antioch Napa Auto Care CUSTOMER

12 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I think they are really good. They treat their customers as they should be treated. The work is good, and they won't try to sell you on a service that you may not need.

They have a honest team of professionals.

Dheera D.

VERIFIED Antioch Napa Auto Care CUSTOMER

13 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I recommend them to everyone.

They give me a print of everything and they have coffee. They are a 10.

Juan G.

VERIFIED Antioch Napa Auto Care CUSTOMER

14 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Well, they are the best.

Eric was the best. I don't know if he's still there or not.

Miguel O.

VERIFIED Antioch Napa Auto Care CUSTOMER

15 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were good.

I thought they had a good service.

Sebastian H.

VERIFIED Antioch Napa Auto Care CUSTOMER

16 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are fine.

They are quick.

Gene H.

VERIFIED Antioch Napa Auto Care CUSTOMER

17 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

They run a good shop.

Marci H.

VERIFIED Antioch Napa Auto Care CUSTOMER

18 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I like them. They do a good job.

I don't know really. I mean they have a good shop.

Bryan Z.

VERIFIED Antioch Napa Auto Care CUSTOMER

19 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Coming from someone who is a mechanic and usually does all of my own work, I think they are great.

I mean, they just know their stuff.

John R.

VERIFIED Antioch Napa Auto Care CUSTOMER

20 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

It's been a while, but I think they are a really good shop to use.

The prices are fair and the parts are good.

Read All 100 Survey Responses at Ratings View
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