Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for air duct cleaning companies that have earned the prestigious Diamond Certified award. For Pacific Air USA, keeping clients happy comes down to two main factors: paying close attention to the details of their jobs and making sure they get the most value for their money. “We prove that it’s possible to fix indoor air quality problems while still providing great customer service and fair prices,” says owner John P. “At the end of the day, we want every client to be amazed by how smoothly the process went.”

Pacific Air USA has been providing services that improve indoor air quality for residential and commercial clients throughout the Greater Bay Area since 2009. In addition to handling everything from air duct cleaning to HVAC installations, the company is qualified to perform insulation upgrades, clean chimneys and dryer vents, and more.

Unlike less experienced HVAC contractors that excel at one or two factors of the business and fall short on others, Pacific Air USA utilizes its wide-ranging capabilities to approach each job as a whole. “Sometimes people hire two or three different companies to fix their HVAC issues, and even if they’re really good, one of them will probably miss something,” says Mr. P. “On the other hand, we have the knowledge and experience to answer all of our customers’ questions, which leaves them in control of their projects and gives them an additional layer of comfort. Since they understand what’s happening, they’re able to make smart decisions and get involved in the process.”

Pacific Air USA further differentiates itself by the way it’s structured. “In every department, we have at least one manager or supervisor who has a rich background in general construction,” explains Mr. P. “That lets us see how our goals for a particular job can impact, connect and relate to other aspects of the client’s property. Every aspect of a home is interconnected to other systems, so whether it’s preventative maintenance, repairs or new installations, each job impacts new and existing systems. Having a supervisor or manager with construction experience on the jobsite means we know what to look for and can ensure our clients get the best possible outcomes.”

Cleaner air ducts equal cleaner air.

The quality of the air we breathe inside our homes and workplaces is a popular topic, and it has only become more important as people have been forced to live and work safely at home during an airborne pandemic. “There’s a lot more awareness of how central HVAC systems can actually act as whole-house air purifiers,” says John P., owner of Pacific Air USA in San Jose. “Many people don’t realize that their HVAC systems actually suck up air and distribute it throughout the entire home. If you have the right system, you can improve your indoor air quality using only HVAC equipment.”

According to Mr. P., one of the key components in maintaining clean indoor air is keeping your air ducts clean. Dirty air ducts can house dust, dander, allergens, bacteria, mold and mildew, dust mites, and other irritants. As the HVAC system runs, these pollutants accumulate in the ducts, eventually blowing throughout the entire home. People and pets breathe in these irritants, which can cause or exacerbate allergies, asthma, headaches, dry eyes, sinus conditions, and other symptoms and illnesses.

Cleaning your air ducts on a regular basis can prevent these substances from building up and spreading throughout your home or workplace. Here are some of the additional benefits of duct cleaning:

• Duct cleaning can improve air circulation and ease ventilation, which can improve the function of your HVAC system and increase its efficiency.
• Duct cleaning can include disinfection of system components, which makes the air cleaner and may prevent illness and infection.
• Rodents and insects can leave waste in air ducts. Routine cleaning removes these particles and prevents them from circulating.
• Homes and buildings in which people frequently cook, smoke, use harsh cleaning agents, own pets, or engage in other activities that create smells and airborne particles can benefit from air duct cleaning. Smells can build up in air duct dust, so cleaning them can help homes and businesses smell fresher.
• Cleaning the air ducts in a newly built home can help remove construction dust, which will keep the building cleaner and let residents breathe easier.

Q: How does my HVAC system contribute to my indoor air quality?

A: Today, there’s a lot more awareness of how a home’s central HVAC system can act as a whole-house air purifier. People are buying air purifiers to put in their living rooms and bedrooms, but many don’t realize that their HVAC systems actually distribute air throughout the house all at once. If you have the right system, you can improve the air inside your home using only HVAC equipment. We offer many different air purification systems that can be installed directly into your HVAC system.

Q: Can I save time and money on my insulation installation?

A: There are new machines that can reduce installation time by up to 40 percent, which translates directly to the cost of labor. Unfortunately, not every company has access to this equipment because it’s usually based on the volume of product that you purchase, but we have it, so we can definitely save you time and money.

Q: Do you work with subcontractors?

A: No, we take pride in being one of the few companies in our industry that does everything in-house. We’re fully in control of quality, harmony, value and communication on every job. If we notice something like asbestos or any other work that requires a specialist, we’ll take photos, explain what’s happening and help you coordinate work with your preferred vendor.

Q: How can I know that I’ll get a fair price from you?

A: We didn’t always have the ability to purchase materials that were heavily discounted by manufacturers as part of large-quantity purchases, but we’re able to do that now. That lets us provide top-quality work at very competitive prices, even when compared to businesses that offer medium-quality projects, labor and materials. We actually have a price match policy in place to ensure your peace of mind.

Q: Can I get a rebate or tax credits for these services?

A: There are always some rebate programs and tax benefits you can enjoy for home air quality and efficiency projects. Once we determine the scope of your job, we’ll let you know what you qualify for.