Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for insulation contractors that have earned the prestigious Diamond Certified award. For Atticali, the key to keeping clients happy is simple: take all the pressure off of them by providing first-rate customer service. “Once a customer agrees to our estimate, we come in and handle everything from A to Z,” says owner Itzhak Biton. “We know our clients have a lot to do in their daily lives, so when they hire us, we make sure to take care of everything in an accurate, professional, thorough manner.”

Atticali provides a variety of services that improve indoor air quality and energy efficiency for residential and commercial clients throughout the East Bay. The company utilizes its training and experience to install insulation and radiant barriers; replace air ducts; conduct thermal inspections; and perform other work that solves its customers’ attic, crawl space, and ventilation system issues.

Unlike insulation contractors that are only qualified to work on certain projects, Atticali’s wide-ranging capabilities allow it to fix all types of issues. “In California, insulation, attic cleaning and sanitization services are all related,” says Mr. Biton. “For example, you can’t get your insulation removed without having your attic cleaned and sanitized, and then you have to replace air ducts and other things to ensure safety. Since we’re able to do all of those things at once, we can save our clients time and money.”

Atticali further differentiates itself from its competition by being honest with its clients and backing up its promises. “In this line of work, people can’t see the finished product like they could if they replaced their roof or bought a car, so we make sure every customer feels like they got their money’s worth,” explains Mr. Biton. “We take pictures of our work and explain everything that we did so they can feel good about the investment they’ve made in their home. We want them to feel a difference—that’s really important to us.”

Save time and money by hiring an insulation contractor that provides related services.

Many homeowners hire insulation contractors because their homes are too cold, too hot, drafty, or losing efficiency through lack of insulation in the attic and/or crawl space. While it’s true that installing new insulation can help with some of those problems, hiring a contractor that performs related services can lead to even better results.

“In the Bay Area and throughout California, insulation services go hand-in-hand with other services,” affirms Itzhak Biton, owner of Atticali in Milpitas. “For example, if you have your old insulation removed, you need to have everything in your attic cleaned and sanitized before new insulation can be installed. You also have to replace air ducts and other things to ensure safety. If you work with a company that can handle all of those things at once, you’ll save time and money.”

Hiring a company that only installs and removes insulation leaves you with two choices: 1) replace the insulation, leave everything as is and hope to avoid the same problems in the future, or 2) hire a separate contractor to clean up after the new insulation is installed. Neither of these is a great option.

Experts say the best course of action is to hire a multifaceted company that can find and remedy all types of problems relating to insulation. These contractors can give you a complete picture of what’s going on in your home, present you with an action plan that addresses every issue, explain your warranty options and answer any questions that you may have about the process.

Q: Can you give me a price estimate over the phone?

A: We need to do a visual inspection in order to give a proper estimate. We could give a ballpark figure over the phone, but it won’t be accurate until we see the actual space and determine the type of work that needs to be done.

Q: Can you work in any type of weather?

A: Yes. Even if it’s raining or very hot, we work year-round. We have methods to protect your home while we work regardless of what’s going on outside.

Q: What kinds of materials do you use?

A: We use a lot of top-grade materials. Quality is important to us because the price ends up being basically the same, but quality materials give you a better, long-lasting result. We also use special products that are pet-friendly and nontoxic, which keeps your home safer and cleaner.

Q: Can you use Green insulation products in my home?

A: Yes. If eco-friendly products are important to you, we can show you some options that would be a good fit for your home. Our motto is, ‘Think Green,’ so we make sure everything we do is environmentally-friendly.

Q: Do you have the experience to work on my house?

A: Yes. Even though our company is relatively new, our owner, Itzhak Biton, has more than a decade of industry experience. Other contractors call him for guidance and advice because he has so much knowledge.