Diamond Certified Company Report

Sersiv Roofing Corporation

Name: Sersiv Roofing Corporation
Address: US
Telephone: (831) 706-2045
Rating: 9.4

(831) 706-2045

Contact

Diamond Certified Company Report

Sersiv Roofing Corporation

(831) 706-2045

Contact

Diamond certified ratings dashboard

CUSTOMER SATISFACTION i

Customer LOYALTY i

Helpful Expertise i

Company Credentials i

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance

Phone SURVEY RESPONSES FROM 10 VERIFIED CUSTOMERS i

Christine H.

VERIFIED Sersiv Roofing Corporation CUSTOMER

1 of 10

Quality 10

10 10

Loyalty Yes

CRITIQUE

They were prompt and they uncovered faulty work from the past. They corrected it and they did a little bit extra. They were polite and professional.

They got rid of my problem.

Michael W.

VERIFIED Sersiv Roofing Corporation CUSTOMER

2 of 10

Quality 10

10 10

Loyalty Yes

CRITIQUE

They were really good. They did everything they said they were going to do.

I didn't really have to worry about anything.

Patricia S.

VERIFIED Sersiv Roofing Corporation CUSTOMER

3 of 10

Quality 10

10 10

Loyalty Yes

CRITIQUE

Very reliable from the first phone call to the end of the roofing job, total integrity

Everything was good about my experience. He stayed in touch with me and kept me updated every step of the way. He even sent me pictures.

Read All 10 Survey Responses at Ratings View

Diamond certified VIDEO PROFILE

Diamond certified company PROFILE

Sersiv Roofing Corporation offers a wide range of roofing and gutter services to residential clients throughout the Bay Area. The company has the training and equipment to install, replace, and repair all types of roofing systems (including composition shingle and wood shake), and it also provides consultation services for property owners who need help assessing the overall condition of their roofs.

Co-owner Andres Serva credits much of Sersiv Roofing Corporation’s success to its transparent business practices. “We want our clients to trust us from the moment they meet us, so we’re always honest with them about what to expect during their projects,” he explains. “By explaining what needs to be done and keeping our lines of communication open, we’re able to make them feel more comfortable with the entire process.”

Sersiv Roofing Corporation prioritizes quality control throughout every phase of its clients’ roofing and gutter projects, which Mr. Serva says is crucial for ensuring positive results. “After the work is complete, we perform a walkthrough and take photos to make sure we did everything correctly. Our clients really appreciate how dedicated we are to fulfilling their needs.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Sersiv Roofing Corporation

COMPANY CONTACT

Sersiv Roofing Corporation

(831) 706-2045

EMAIL
Map Hours Website CLOSED NOW

Service AREA

Bay Area

SERVICES PERFORMED

Roof Installation, Replacement and Repair
Gutter Installation and Repair
Composition Shingle, Tile, Slate and Wood Shake Roofs
Leak Repairs
Roof Consultations

BRANDS Supported

GAF
Eagle Roofing Products

CAPABILITIES TABLE

Company Name:	Sersiv Roofing Corporation
Website:	www.sersivcorp.com
Phone Number:	(831) 706-2045
DCID Number:	DCID4088291127
Hours:	Mon – Sat: 7am – 5pm
Areas Served:	Serving the Entire Bay Area
Managers:	Andres and Giovanna Serva, Owners
Years in industry:	6 (Mr. Serva)
# of Employees:	5
Certifications:	Owens Corning Preferred Contractor, CertainTeed Shingle Quality Specialist
License:	1066971
Insurance:	Liability Insurance, Workers’ Compensation
Founded:	2020
Areas of Expertise:	Roof Installation, Replacement and Repair; Gutter Installation and Repair; Composition Shingle, Tile, Slate and Wood Shake Roofs; Leak Repairs; Roof Consultations
Key Brands:	GAF, Eagle Roofing Products, Carlisle SynTec Systems
Customer Type:	Residential
Warranties & Guarantees:	Manufacturers’ Warranties on Products, 10-Year Workmanship Warranty
CC Accepted:
Financing:	Various Financing Options Available

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Sersiv Roofing Corporation

Sersiv Roofing Corporation installed this roof on a client’s house.

Company Profile

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Company Philosophy

“Customer satisfaction is very important to us, so we do what we say we’re going to do and focus on completing every job in a timely manner. At the end of the day, we want to leave each project knowing we met the customer’s expectations and provided them with the best possible service.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing companies that have earned the prestigious Diamond Certified award. For Sersiv Roofing Corporation, the key to keeping clients happy is simple: be honest and transparent with them throughout every step of the roofing process. “It’s all about customer service for us,” affirms co-owner Andres Serva. “We do exactly what we say we’re going to do, and that means our clients can build trust in us from the moment they meet us. They know we’re going to handle every phase of their projects with integrity.”

Sersiv Roofing Corporation has been providing roofing and gutter services for residential clients throughout the Bay Area since 2020. The company has the in-house capabilities to install, replace and repair all types of roofing systems (including wood shake and composition shingle), and it also offers consultation services to property owners who want to assess the overall condition of their roofs.

Unlike roofing contractors that take an “assembly line” approach to each project and overlook certain details as a result, Sersiv Roofing Corporation focuses on providing small touches that make its clients feel more confident in the process. “It may seem insignificant, but by being punctual, polite and professional, we’re able to set ourselves apart,” says Mr. Serva. “We’re constantly striving to improve, whether we’re looking for the best products, taking part in ongoing training or finding ways to provide better warranties. We do all of these things because we want to provide our clients with the best possible options.”

Another distinguishing attribute of Sersiv Roofing Corporation is its intentional communication style. “We prioritize open communication with our clients every step of the way,” explains Mr. Serva. “At the start of the job, we go over what needs to be done and help the customer review the pros and cons of each option. Once we find the best roofing system for their home, we keep them informed during every step of the job. When the work is complete, we meet with them a final time to do a walkthrough, show them photos and make sure they’re completely satisfied.”

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Industry Info

Make sure you’re getting the best long-term warranty from your roofing contractor.

Licensed contractors are required to back their work for a certain length of time in order to meet state standards, but not all warranties are created equal. In fact, some companies intentionally offer confusing, incomplete, or misleading warranties so they don’t have to return to repair or replace subpar work or materials.

Thankfully, there are ways you can protect yourself. According to experts, the best move is to ask for and carefully review warranty documents for both labor and materials alongside bids before choosing a roofing contractor. The more detailed the warranty information, the better. As this is a major part of the value of the job, it’s smart to give priority to companies that offer the best warranties, even if their initial prices are slightly higher. Then, before signing a contract and starting the work, confirm the warranty details and make sure they’re included in the legally binding contract.

Andres Serva, co-owner of Sersiv Roofing Corporation in Sunnyvale, says warranties from roofing contractors vary depending on factors like services, products and materials. “Your roofer should give you specific warranty information based on the options that you choose. Also, warranty coverage should be factored into your hiring and purchasing decisions, as some contractors can offer better warranties on certain products if they’re certified installers.”

Mr. Serva also advises looking deeper than the initial numbers. “People tend to focus on the years offered in the warranty, but there are other important parts,” he says. “Detailed paperwork is the key to protecting yourself. You want documentation that says what the contractor will do, how they’ll replace or repair the roof, what materials they’ll use, and any other benefits or limitations. Then, if you have to cash in on the warranty coverage for labor or materials, you’ll have a document that explains your rights, which will help you protect your investment for the life of your purchase.”

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Frequently Asked Questions

Q: How much will it cost to complete my roofing project?

A: We can give you a ballpark estimate based on our experience, but it’s best if we can see your roof and provide an in-person, customized bid.

Q: How long will it take to complete my job?

A: It depends on a lot of factors, including permits, inspections, the type of job, the size of your home, the complexity of your roof and the type of roofing material you want. We can get most projects done and through inspection within a week.

Q: Can you recommend the best roof for my home?

A: Yes. The best option has a lot to do with the type of house, your budget and your maintenance capabilities. There are pros and cons to every option. Some roofs are very sturdy and relatively cheap to install and maintain compared to other roofs, but luxury roofing systems can look better and fit the style of certain homes. We’ll categorize each roofing system based on cost and help you find the perfect fit.

Q: Why is underlayment important?

A: Underlayment is crucial because it essentially waterproofs the roof. Nowadays we can install synthetic underlayment, which is a lot better than the old-school felt that can be ripped pretty easily. Using the right underlayment for the job and installing it correctly will make your roof even more waterproof. We can also add an ice or water shield on top of the underlayment, which will increase the lifespan of the roof even further.

Q: Are supply chain problems impacting your business?

A: Right now, it’s important to be realistic about what’s available and what’s hard to get. You should be aware of which products are available and which are backordered before signing the contract. You don’t want to get ready to start the job and then find out there’s a backorder or shortage.

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SELECTED PHOTOS FROM Sersiv Roofing Corporation

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Andres Serva

Expert CONTRIBUTOR PROFILE

Andres Serva is owner of Sersiv Roofing Corporation, a Diamond Certified company. He can be reached at (831) 706-2045 or by email.

Andres Serva: Trading His Badge for a Roofer’s License

By James Florence, Diamond Certified Resource Reporter

SUNNYVALE — After trying out a career in law enforcement, Andres Serva decided to leave the Force and join the roofing industry. “I became a police officer in 2016, but after a few years I started to consider other career options,” he recounts. “Working in law enforcement was becoming more challenging due to all the politics and liability involved. Also, the job required a substantial time commitment. My father-in-law was a roofing contractor, so I became interested in the field and eventually decided to make the change. I started out in a minor role and worked my way up to management. After gaining further experience, I decided it was time to branch off and start my own company. That was in 2020, a challenging year to start a business, but fortunately it wasn’t as tough as I’d expected and we made it through.”

Today, as owner of Sersiv Roofing Corporation, Andres says he enjoys the freedom of being his own boss. “One thing I love about having my own business is that I get to do things my way. I have the freedom to innovate and implement new products and ways of doing things. It’s a big difference from being an employee—or a police officer, for that matter!”

A resident of Sunnyvale (where he lives with his wife, Giovanna, and his son, Devin), Andres spends his time outside of work on a variety of activities. “I spend most of my time with my wife, whether at home or out and about. We like going to different restaurants, sightseeing, going to the movies, attending San Francisco Giants games and traveling out of town to places like Big Sur.”

In regard to a professional philosophy, Andres espouses the value of an everlasting education. “My mantra is, ‘Never stop learning,’” he says. “I never want to become complacent, so I’m always willing to try and learn new things. As a roofer, that means staying up-to-date with the latest techniques and technologies, as well as utilizing the latest and greatest methods for administration and advertising. Things are always evolving and you can never know everything, so it’s good to keep learning and growing.”

When asked what he would do if he were to retire tomorrow, Andres says he would see the world. “I would go traveling with my wife. The first place we would probably go is Italy. I’m half Italian, so that has been on my bucket list for a long time.”

Ask Me Anything!

Q: What’s your favorite local restaurant?
A: Good Karma Artisan Ales & Café in San Jose.

Q: Are you an early bird or a night owl?
A: I’ve evolved—I used to be a night owl, but since getting into roofing I’ve become an early bird.

Q: What’s your favorite thing to do on a rainy day?
A: Stay in and watch movies.

Q: If you could time travel, would you go to the past or the future?
A: Neither—I like being in the present.

Q: What’s your favorite holiday?
A: Christmas.

Expert articles

3 Things to Look for When Hiring a Roofer

By Andres Serva of
Sersiv Roofing Corporation

SUNNYVALE — A roofing project is a major investment—not only in terms of money but also in terms of your home’s long-term integrity. That’s why it’s crucial to hire a contractor that will give you confidence in the lasting value of their work. Here are three things to look for in a roofer that will help ensure a quality hire:

1. License
California law requires any roof to be installed by a licensed roofing contractor. This ensures the work is overseen by an individual who is well-versed in and adheres to the state’s building code standards. Any legitimate roofer has a license that’s registered with the state, so it’s a good idea to verify this before hiring. You can do this by looking up the roofer’s license number at www.cslb.ca.gov.

2. Insurance
Liability insurance and workers’ compensation are critical credentials because they protect both the contractor and the homeowner from liability in the event of an injury or other mishap on the job. Ask to see the contractor’s insurance certificates, make sure all the information matches and check that they’re up-to-date.

3. Price
You don’t want to go with the cheapest roofer you can find (the quality of their work may reflect their price), but you also don’t want to overpay. That’s why you should get multiple quotes—ideally from at least three different contractors. This will allow you to compare apples to apples when making your choice. By weighing several factors (including credentials, reviews and price) and following your instincts, you’ll be able to make a well-considered hiring choice.
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Expert video tip

Video: 3 Things to Look For When Hiring a Roofer

With Andres Serva of
Sersiv Roofing Corporation

Complete Video Transcription

SUNNYVALE — Andres Serva: Some of the things to watch out when you’re hiring a roofer is if they’re licensed. That is extremely important in the state of California, because it is by law required that roofs are done by a licensed roofer.

Another thing I would look for are insurances, such as liability insurance, Workman comp. Make sure all that matches the company’s name, all the expiration dates are all up to date.

And a third I would definitely watch out for is the pricing. I would get more than one quote, do your shopping around, your due diligence and make sure that you’re getting the best roof for the best price.
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Sersiv Roofing Corporation WEBSITE AND EXTERNAL FEED

COMPANY WEBSITE

www.sersivcorp.com

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