Diamond Certified Company Report

American Attic

Diamond Certified Company Report

American Attic

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 60 VERIFIED CUSTOMERS i

C.H.

VERIFIED American Attic CUSTOMER

1 of 60

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

The product was great. They are very responsive and finished the job on time.

Colleen B.

VERIFIED American Attic CUSTOMER

2 of 60

Quality 10
10 10
Loyalty Yes
CRITIQUE

That I would definitely hire them

Just very helpful and he was very fair.

Linda C.

VERIFIED American Attic CUSTOMER

3 of 60

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would give them their name.

They kept things really nice and clean.

Read All 60 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

American Attic provides a variety of attic and crawl space cleaning services that are designed to improve indoor air quality and energy efficiency for residential and commercial clients throughout the Bay Area. The company has the training and equipment to remove and replace all types of insulation, and it’s also qualified to install supplementary products like radiant barriers.

Owner Juan Santos credits much of American Attic’s success to his customer-oriented approach to the attic and crawl space cleaning process. “I aim to deliver the best service in town, and that includes clearly communicating with each client and working hard to earn their trust,” he explains. “From their initial phone call until I leave their property, I give them first-class professionalism and industry expertise.”

American Attic uses high-grade protective gear and materials on every project, which Mr. Santos says is important for ensuring the best possible results. “I take a lot of pride in my dependability and commitment to quality. Regardless of the size of the job, I focus on educating my clients and providing honest services that meet their individual needs.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON American Attic

COMPANY CONTACT
Service AREA

Bay Area

SERVICES PERFORMED

Attic and Crawl Space Cleaning
Insulation Removal and Replacement
Vapor Barrier and Radiant Barrier Installation

BRANDS Supported
  • Owens Corning

  • Knauf Insulation

  • EcoBatt

  • Rockwool

DIAMOND CERTIFIED RESEARCHED ARTICLES ON American Attic

Owner Juan Santos installs insulation in a client’s attic.

Company Profile

American Attic provides a variety of attic and crawl space cleaning services that are designed to improve indoor air quality and energy efficiency for residential and commercial clients throughout the Bay Area. The company has the training and equipment to remove and replace all types of insulation, and it’s also qualified to install supplementary products like radiant barriers.

Owner Juan Santos credits much of American Attic’s success to his customer-oriented approach to the attic and crawl space cleaning process. “I aim to deliver the best service in town, and that includes clearly communicating with each client and working hard to earn their trust,” he explains. “From their initial phone call until I leave their property, I give them first-class professionalism and industry expertise.”

American Attic uses high-grade protective gear and materials on every project, which Mr. Santos says is important for ensuring the best possible results. “I take a lot of pride in my dependability and commitment to quality. Regardless of the size of the job, I focus on educating my clients and providing honest services that meet their individual needs.”

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Company Philosophy

“My primary goal is to make every client feel like they’re making a worthwhile investment in their property. They’re doing something to improve their quality of life, so they should feel good about the process. Ultimately, I want them to be so happy with my work that they come back in the future and refer me to their friends and family.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for insulation contractors that have earned the prestigious Diamond Certified award. For American Attic, the keys to keeping clients happy are simple: take an honest approach to their projects and provide them with high-quality work. “I take my relationships with my clients very seriously,” affirms owner Juan Santos. “I’ve built a reputation for treating them and their properties with respect, and that’s something worth protecting.”

American Attic provides various attic and crawl space cleaning services that are designed to improve indoor air quality and energy efficiency for residential and commercial clients throughout the Bay Area. In addition to removing and replacing all types of insulation, the company is qualified to install radiant barriers and other supplementary products.

Unlike less experienced insulation contractors that tend to cut corners because they know their clients won’t go into their attics or crawl spaces to check their work, American Attic focuses on delivering excellent work that stands the test of time. “My goal is to help each client understand that they’re making a worthwhile investment in their property,” says Mr. Santos. “By talking to them about the issues they’re experiencing and performing a detailed energy assessment, I’m able to utilize the right methods and materials to give them the best possible results.”

To further differentiate itself from its competition, American Attic adheres to strict quality control practices in every aspect of its operations. “I take the time to do the job right and check all of my work before considering a project complete,” explains Mr. Santos. “At the end of the day, my goal is to make sure every customer is completely satisfied with my services.”

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Industry Info

Insulating your attic and/or crawl space can help you save energy and keep your home more comfortable.

Most people rarely go into their attics or crawl spaces, but what you don’t know about those spaces could be costing you money and comfort. Modern homes are built for energy efficiency, so their attics and crawl spaces are insulated with modern materials. But older homes can have ineffective or insufficient insulation, and sometimes even no insulation at all.

Experts say it’s important to know what type of insulation is present in your home and consider whether it’s enough. “There are new codes that require attics and crawl spaces to be insulated,” explains Juan Santos, owner of American Attic in Oakland. “Beyond that, insulation helps seal in treated air and maintain your home’s energy efficiency. Without insulation, your home can lose a lot of warm or cool air through the floors.”

The benefits of insulated attics and crawl spaces
The North American Insulation Manufacturers Association (NAIMA) estimates that 90 percent of single-family homes don’t have enough insulation, primarily in attics and crawl spaces. Some were never insulated while others have old insulation that has lost its effectiveness. If this is true for your home, consider adding or replacing insulation. Here’s why:

  • Attic and crawl space temperatures fluctuate, which impacts the comfort within the home. Proper insulation helps seal these spaces and prevent the loss of treated air. Replacing old attic and crawl space insulation with new insulation can save homeowners up to $800 per year in energy costs.
  • Drastic temperature swings can cause moisture collection, water vapor, heat buildup and more. These things can damage structural elements, crack roof shingles, cause mold and mildew, and create unhealthy air conditions within the home. Insulation and vapor barriers limit temperature changes and prevent this from happening.
  • Homes with less insulation demand more of heating and cooling systems to stay comfortable. This causes wear and tear on HVAC systems, raising energy bills and requiring the systems to be serviced and replaced more often.
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Frequently Asked Questions

Q: What’s the best solution for my attic?
A: It depends on your attic space and your specific needs. For example, sometimes I recommend blown-in insulation for small or tight attics where I can’t reach all of the spaces.

Q: How will you clean my attic?
A: The first thing I’ll do is cover the entire work area with plastic sheets to protect the house. Next, I’ll remove the large debris by hand and use a high-powered vacuum to remove rodent droppings and dust.

Q: Can you stop birds from getting into my attic?
A: Yes, I just need to find all of the possible entry points and close them.

Q: Do you install vapor barriers?
A: Yes. I attach vapor barriers to foundation walls with concrete nails and then seal all the seams with a special waterproof tape. It hangs around the perimeter of the building and acts as a waterproof barrier.

Q: Do I really need insulation in my crawl space?
A: Yes. There are new codes that require attics and crawl spaces to be insulated. Beyond that, you want insulation to help seal in treated air and maintain your home’s energy efficiency. Without insulation, you can lose a lot of warm or cool air through the floor. The type of insulation you need depends on whether your crawl space is ventilated or unventilated.

Q: What if my home doesn’t have enough air flowing through the vents?
A: I can add more air vents or check for blockages in your existing vents or ducting system.

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Diamond Certified RATINGS ON American Attic
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 60 VERIFIED CUSTOMERS i

C.H.

VERIFIED American Attic CUSTOMER

1 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

The product was great. They are very responsive and finished the job on time.

Carlee W.

VERIFIED American Attic CUSTOMER

2 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

They are great. The workers are very quick.

The speed of the service was done on time.

Erik B.

VERIFIED American Attic CUSTOMER

3 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

They are very quick.

Emily G.

VERIFIED American Attic CUSTOMER

4 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

They did a great job. They cleaned up well.

They great customer service

Ted E.

VERIFIED American Attic CUSTOMER

5 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

There is no need to go anywhere else. They are a great company with a great price.

They have great communication.

Emily C.

VERIFIED American Attic CUSTOMER

6 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

They are really nice people. If I had a question or concern, they are very helpful in giving me what I need.

They are fast at completing the work. I would use them again if needed.

Laurie N.

VERIFIED American Attic CUSTOMER

7 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

Nothing

They are very professional.

Steve S.

VERIFIED American Attic CUSTOMER

8 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

They were good and took care of problems.

They are very professional.

Luke D.

VERIFIED American Attic CUSTOMER

9 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

They have great service, price and are timely. They finished the job on time.

They did a really good job. The have fair prices.

Andrew H.

VERIFIED American Attic CUSTOMER

10 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

They are much better than Ally Cat.

They are very professional and offer high quality craftsmanship.

Christina B.

VERIFIED American Attic CUSTOMER

11 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

Nothing

They are on time and friendly. I would use them again. They provided me with great service.

Sean P.

VERIFIED American Attic CUSTOMER

12 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

They are very honest and friendly. I really enjoyed their customer service. I would tell anyone to use Juan.

There is a no-pressure sale environment created by the owner. He is a great listener and is very kind.

Grayson B.

VERIFIED American Attic CUSTOMER

13 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

I am very happy.

They are very professional.

Jeremy C.

VERIFIED American Attic CUSTOMER

14 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

They are very fast. If I needed to reach out to them for any reason, they are very responsive. I would continue to use them for future services.

They are fast when completing the work. I was very happy with the time and estimated project end date being spot on. I would recommend them to my friends. They are experts that are efficient.

Nagi M.

VERIFIED American Attic CUSTOMER

15 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

They are hard workers.

They know what they are doing.

Pamela C.

VERIFIED American Attic CUSTOMER

16 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

They did a good job.

Nothing

Amy H.

VERIFIED American Attic CUSTOMER

17 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend using them first. They did a great job. I would use them again.

They went above and beyond my expectations.

David W.

VERIFIED American Attic CUSTOMER

18 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

They are great and can get your attic insulated as soon as they can. They did such a great job.

I called them and they gave me a quote. They came out Saturday morning and it was done by Saturday afternoon.

Noel H.

VERIFIED American Attic CUSTOMER

19 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

They are very professional and quick.

The quality of the work they did was good and affordable.

Steve O.

VERIFIED American Attic CUSTOMER

20 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

They were very professional, had excellent service and got the job done quickly.

They were very neat and courteous. They explained all of the deviations from the initial quote.

Read All 60 Survey Responses at Ratings View
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