Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for concrete contractors that have earned the prestigious Diamond Certified award. For Northview Landscaping, the key to keeping clients happy is simple: focus on meeting their needs by being as detail-oriented as possible throughout their projects. “We strive to overdeliver on our promises, and an important part of that is making sure we’re touching on every detail that our clients have in mind,” says owner Juan Lopez. “By checking in with them every day and providing comprehensive follow-up, we’re able to make sure our work meets and exceeds their expectations.”

Northview Landscaping has been providing landscape construction services for residential and commercial clients throughout Sonoma County since 2017. The company has the training and equipment to handle every phase of its customers’ outdoor living projects, and it also utilizes its hardscaping expertise to build patios, walkways, and other concrete products.

Unlike less experienced concrete contractors that only work on one aspect of their clients’ projects and have to bring in subcontractors as a result, Northview Landscaping has the in-house capabilities to create all types of functional outdoor spaces. “We have the skills and ability to do 100 percent of what needs to be done to accomplish our clients’ goals,” affirms Mr. Lopez. “After helping them choose the right landscaping items and upgrades for their spaces, we carefully discuss all aspects of the job before it begins to make sure everyone is on the same page.”

Ultimately, Mr. Lopez says much of Northview Landscaping’s success can be attributed to its dedicated, highly skilled technicians. “We’ve been growing little by little every year to make sure we have the right people on our team, and that has allowed us to maintain a high level of workmanship and team leadership. Personally, I’m on every jobsite helping with planning and making sure everything is being installed correctly, which our clients really appreciate.”

When taking on an outdoor living project, consider hiring a concrete contractor that’s also a licensed landscaper.
Landscaping and concrete work often go hand in hand, especially when it comes to projects like new driveways and walkways, backyard patio areas, and mixed-use entertainment spaces. So, it makes sense that hiring a concrete contractor that’s also a licensed landscaper can help your job go more smoothly and save you time and money.

Considering the entire project and the surrounding areas
Even if you’re simply getting a new concrete walkway, paver driveway or patio installation without new landscaping, you’ll want to work with a company that’s sensitive to taking care of the space around your concrete work. Concrete contractors that are also landscapers will better understand plant growth patterns, how to protect plants and landscaping, and ways to integrate hardscape materials into existing landscaping.

Planning for hardscape and landscape projects
If you’re embarking on a project that has both hard and soft aspects, such as a backyard renovation or patio area, the benefits of hiring a dual-specialty contractor can be substantial. “Companies that are able to handle both concrete work and landscaping can schedule your job together so everything is installed and completed at once,” affirms Juan Lopez, owner of Northview Landscaping in Windsor. “They’ll be able to coordinate the concrete and planting work from start to finish, resulting in a more cohesive plan without requiring you to act as a liaison between different contractors.”

Simplifying the process
Large projects may require multiple contractors, but that can leave you juggling companies and schedules. By hiring a contractor that can do all phases of the work, you’ll be more likely to experience a seamless project without the hassle of scheduling or coordinating parts of the job, and you won’t face slowdowns or conflicts if the job takes longer than expected.

A better final outcome
Because one company has done all the work, you’ll avoid miscommunications and frustrations about quality, timelines, warranties, and care. It can also bring you peace of mind to know who to call if you have questions or problems after the work is completed.

Q: How soon can you start my project?
A: We can usually start within six weeks of your initial call, depending on the planning that’s required and whether we have to order materials. Our current schedule and the time of year can also impact the start date, so you should call us as soon as possible to get your job scheduled.

Q: Who should be at our initial meeting?
A: We like to talk to every person who will be making decisions about the project. That way, there won’t be any misunderstandings throughout the process.

Q: How long will it take to complete my project?
A: Projects can take anywhere from a few days to 10 weeks or more, depending on the materials, job details and weather. Once we determine the specifics of your job, we’ll be able to give you an accurate time frame.

Q: Do you perform landscape and concrete work together?
A: Yes. We can schedule the jobs together so everything is installed and completed at the same time.

Q: Can you show me some examples of jobs you’ve done in the past?
A: We’re happy to give you references and show you projects that we’ve done. We can also talk you through the projects so you can see exactly what we did.