Diamond Certified Company Report

Reliable Glass

Diamond Certified Company Report

Reliable Glass

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 374 VERIFIED CUSTOMERS i

Jennifer B.

VERIFIED Reliable Glass CUSTOMER

1 of 374

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they are friendly, timely, and honest.

They got the work done as quickly as they said they were going to. They were also very understanding about the fact that I needed to get some work done while they were replacing my car window.

Jeremy T.

VERIFIED Reliable Glass CUSTOMER

2 of 374

Quality 10
10 10
Loyalty Yes
CRITIQUE

If they want a good quality job, go to Reliable Glass.

They were outstanding, very upfront and honest about what needed to be done, told me about different options, and communicated really well with me. I appreciated all of that.

Jodie H.

VERIFIED Reliable Glass CUSTOMER

3 of 374

Quality 10
10 10
Loyalty Yes
CRITIQUE

They replaced my windshield and when I came back from a trip, some of the moldings came out and they replaced it for me.

They were quick and quite reasonable. They do what they say they will do and whenever I have a problem with my windshield, I know where to go.

Read All 374 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Mike Andrews, President

Reliable Glass provides auto glass repair and replacement for all makes, models, and types of vehicles. The company’s services include (but are not limited to) simple rock chip repairs, windows that won’t roll up properly, broken mirrors, finding and fixing leaks, and replacing broken glass. Its technicians have experience working on old and new cars, trucks, vans, and even buses and excavators.

President Mike Andrews has been in... Read moreShow less

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Reliable Glass

COMPANY CONTACT

Sonoma County
Napa County

SERVICES PERFORMED

Glass Repair and Replacement for All Types of
Vehicles, Including Boats, Motor Homes, Buses,
Commercial Trucks, Heavy Equipment and
Vintage Vehicles

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Reliable Glass

A look at Reliable Glass’ fleet of service vehicles

Company Profile

Reliable Glass provides auto glass repair and replacement for all makes, models, and types of vehicles. The company’s services include (but are not limited to) simple rock chip repairs, windows that won’t roll up properly, broken mirrors, finding and fixing leaks, and replacing broken glass. Its technicians have experience working on old and new cars, trucks, vans, and even buses and excavators.

President Mike Andrews has been in the auto... Read moreRead Less

Company Philosophy

“Our priority has always been customer satisfaction. From our guaranteed price quotes to our workmanship to our honest business practices, we strive to make sure all our customers are completely satisfied. We provide competitive pricing, direct insurance... Read moreRead Less

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto glass companies that have earned the prestigious Diamond Certified award. For Reliable Glass, the keys to achieving and maintaining high levels of customer satisfaction are simple: take a detail-oriented approach to its work and focus all its efforts on living up to... Read moreRead Less

Industry Info

If you have a rock chip in your car’s windshield, remember that size matters when it comes to having it repaired. If your windshield gets chipped by a stray rock while you’re driving, you can typically have the chipped area repaired rather than replacing the entire windshield. According to Jenny Sargis, bookkeeper at Reliable Glass in Rohnert Park, rock chip... Read moreRead Less

Frequently Asked Questions

Q: How long will it take to complete my job?

A: It depends on the extent of the work. Door glass jobs don’t take very long to complete, but a back glass or windshield job usually takes about four hours from start to finish. Windshields are held in place by urethane, which needs time to cure before... Read moreRead Less

SELECTED PHOTOS FROM Reliable Glass

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Diamond Certified RATINGS ON Reliable Glass
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 374 VERIFIED CUSTOMERS i

Jennifer B.

VERIFIED Reliable Glass CUSTOMER

1 of 374

Quality 10
10
Loyalty Yes
CRITIQUE

I would say they are friendly, timely, and honest.

They got the work done as quickly as they said they were going to. They were also very understanding about the fact that I needed to get some work done while they were replacing my car window.

Jeremy T.

VERIFIED Reliable Glass CUSTOMER

2 of 374

Quality 10
10
Loyalty Yes
CRITIQUE

If they want a good quality job, go to Reliable Glass.

They were outstanding, very upfront and honest about what needed to be done, told me about different options, and communicated really well with me. I appreciated all of that.

Jodie H.

VERIFIED Reliable Glass CUSTOMER

3 of 374

Quality 10
10
Loyalty Yes
CRITIQUE

They replaced my windshield and when I came back from a trip, some of the moldings came out and they replaced it for me.

They were quick and quite reasonable. They do what they say they will do and whenever I have a problem with my windshield, I know where to go.

Eric S.

VERIFIED Reliable Glass CUSTOMER

4 of 374

Quality 10
10
Loyalty Yes
CRITIQUE

It is where I would take my car to get my window fixed. I have been using them since 2006.

They always get me right in.

Jim P.

VERIFIED Reliable Glass CUSTOMER

5 of 374

Quality 10
10
Loyalty Yes
CRITIQUE

They are a "10" in my book, a "15" if I could go past "10". They are really customer oriented. They care about the customer and their safety.

They are quick and care about their customer.

Peter L.

VERIFIED Reliable Glass CUSTOMER

6 of 374

Quality 10
10
Loyalty Yes
CRITIQUE

They were very professional and got the repair done.

I have not had an issue with the glass since.

John G.

VERIFIED Reliable Glass CUSTOMER

7 of 374

Quality 10
10
Loyalty Yes
CRITIQUE

I would let others know that they were very helpful and saved me about $900 on a new window. It was a pretty big crack that lead me to think I needed to replace the whole thing, but they were able to fix it.

Just what I said, they saved me money.

Patty T.

VERIFIED Reliable Glass CUSTOMER

8 of 374

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them, no problem.

Nothing specific, I don't know.

Jessica R.

VERIFIED Reliable Glass CUSTOMER

9 of 374

Quality 10
10
Loyalty Yes
CRITIQUE

They were good. I liked them.

They were professional and did good work.

Marinera L.

VERIFIED Reliable Glass CUSTOMER

10 of 374

Quality 10
10
Loyalty Yes
CRITIQUE

They do good work and save you an arm and leg.

They saved me the cost of a new windshield.

Stanley C.

VERIFIED Reliable Glass CUSTOMER

11 of 374

Quality 10
10
Loyalty Yes
CRITIQUE

We don't live in California anymore, so we won't be using them again, but if we were there still, we would go back. They are good people and provide a good service.

Nothing specific, they just get the job done.

Frank K.

VERIFIED Reliable Glass CUSTOMER

12 of 374

Quality 10
10
Loyalty Yes
CRITIQUE

Well, I called and they got me in the same day. Two hours later, I had a new window. It was very quick and straightforward.

The customer service

Brooke S.

VERIFIED Reliable Glass CUSTOMER

13 of 374

Quality 10
10
Loyalty Yes
CRITIQUE

They were great and saved me money on my deductible in ways that I didn't know about, so that was good. The work was good.

I think the money factor was the best thing.

Michelle G.

VERIFIED Reliable Glass CUSTOMER

14 of 374

Quality 10
10
Loyalty Yes
CRITIQUE

They are good. Call them. I had a good experience.

I don't know. They were nice and had a good service.

Robert F.

VERIFIED Reliable Glass CUSTOMER

15 of 374

Quality 10
10
Loyalty Yes
CRITIQUE

I think that they are a good auto glass repair company. I would recommend them.

They were fast.

David D.

VERIFIED Reliable Glass CUSTOMER

16 of 374

Quality 10
10
Loyalty Yes
CRITIQUE

Yes, they were good. I let other people know about them and will continue to do that.

I thought they were very friendly and straightforward with business.

Alisha K.

VERIFIED Reliable Glass CUSTOMER

17 of 374

Quality 10
10
Loyalty Yes
CRITIQUE

I liked them. They were really good.

I have recommended them before and will again if it ever comes up. Their work is really good.

Ronald S.

VERIFIED Reliable Glass CUSTOMER

18 of 374

Quality 10
10
Loyalty Yes
CRITIQUE

They did good for me, no issues with the work since.

I don't know to be honest.

Deborah F.

VERIFIED Reliable Glass CUSTOMER

19 of 374

Quality 10
10
Loyalty Yes
CRITIQUE

They honestly have been the fastest auto related, anything, I have done business with in a while.

They were quick.

Kathy C.

VERIFIED Reliable Glass CUSTOMER

20 of 374

Quality 10
10
Loyalty Yes
CRITIQUE

They were okay. They got the job done.

They replaced the window, and that's all.

Read All 374 Survey Responses at Ratings View
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