Debtors, know your rights! In this video, Savvy Consumer Chris Bjorklund explains the rules and guidelines debt collectors must follow when they try to collect a debt. Read more

Have you received your free copy of the 2018 Summer Diamond Certified Directory Update in the mail? It provides instant access to hundreds of local, top rated Diamond Certified companies across a wide range of service industries, from auto repair and landscaping to optometry and dentistry.

Every Diamond Certified company must continue to deliver on its promises to you, the consumer. That’s why we conduct ongoing customer satisfaction research, perform credential-based ratings, monitor each company’s performance, and back you up with mediation and the Diamond Certified Performance Guarantee. Read more

Two weeks ago, we mailed the 2018 Diamond Certified Directory to more than 800,000 homes and businesses throughout the San Francisco Bay Area (if you didn’t get your FREE copy, click here). We’ve made some exciting changes to the Directory this year, so it’s time to get reacquainted!

Every April, American Ratings Corporation publishes 10 versions of the Diamond Certified Directory, covering all of the Greater Bay Area (including Monterey). Read more

In mid-March, our design team flew to Las Vegas to oversee the production of the 2018 Diamond Certified Directory. “Press check” takes place while the directory is actually being printed on the big publishing machines at Creel Printing. During press check, our team stays up all night (the presses run 24/7!) and checks to make sure everything looks exactly as it’s supposed to. Here’s a behind-the-scenes look. (We’ve already started mailing 840,000 copies of the Diamond Certified Directory to consumers throughout the Bay Area. You can order one by signing up to become a Diamond Certified Preferred Consumer here—it’s free!)

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Being a savvy consumer takes a little extra work, but you’ll get big payoffs in the long run. In this video, Chris Bjorklund, Consumer Advocate, and Joy Lanzaro, Director of Mediation & Compliance, walk you through 10 steps you can take to ensure your transactions go smoothly. When you’re done, check out our Problem Resolution & Mediation Hub to learn more about consumer affairs. Lastly, remember, Diamond Certified Preferred Consumers are backed by a Double Diamond Certified Performance Guarantee when they use Diamond Certified companies (enroll here, it’s free!).

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It’s been a little over three months since we launched our new-and-improved website, and we’re thrilled with the response. The new site is both easy to navigate and filled with the information consumers need to make informed decisions. If you haven’t checked it out yet, here’s your chance. Below is a guide to some of the main pages on the new site. Take a look and let us know what you think!

The Diamond Certified Company Report

Diamond Certified Company Reports have everything you need to choose with confidence. Each report gives you the most accurate ratings and Deep Info available, Read more

Last year, we set ourselves a challenge: Improve our website without losing any of the great features consumers use and love. Today, we’re excited to announce the launch of the newly redesigned diamondcertified.info!

We came into this project confident that the Diamond Certified Resource is the best way for consumers to find local, top rated companies. We knew our website averages more than 430,000 visitors per year, and most of these visitors are Bay Area consumers who are seeking helpful expertise and companies they can trust. We also knew we could make our website even better.

We had two goals with this redevelopment project:

1. Make it easier for consumers to find all types of solutions,

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