Happy Customer Highlights

Posted on June 29, 2017 by Maria Onrubia

While we love receiving all kinds of feedback from consumers about Diamond Certified companies, we particularly love hearing the kudos! Here’s what some happy customers have to say about their recent experiences with Diamond Certified companies.

Linda emailed to tell us she’s been using the Diamond Certified Directory for years. She hired Atlas Landscapes last fall and says “…they were exceptional in every way and truly surpassed my expectations. The customer service and quality of work were what I thought I’d get and more.” Read more

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Posted in: Consumer News, Consumers, Customer Service

How to Use the Diamond Certified Directory

Posted on May 16, 2017 by Maria Onrubia

Last month, we mailed the brand-new 2017 Diamond Certified Directory to more than 810,000 households throughout the San Francisco Bay Area (if you didn’t get your FREE copy, click here). Whether you already rely on the Diamond Certified Directory to find top rated local companies or you’ve never heard of it before, we figured it’s a good time to get (re)acquainted.

Every April, American Ratings Corporation publishes 10 versions of the Diamond Certified Directory, covering all of the Greater Bay Area (including Monterey). Read more

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Posted in: Consumer News, Uncategorized, Consumers, Customer Service, Diamond Certified News
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Response to the 2017 Diamond Certified Directory

Posted on April 27, 2017 by Maria Onrubia

Throughout April, the 2017 Diamond Certified Directory has been arriving in mailboxes all around the Bay Area (if you haven’t received your FREE copy yet, click here), and we’re thrilled with the responses we’ve been getting. Our ratings team spends 100 percent of their time conducting stringent customer satisfaction research to identify companies that qualify for the Diamond Certified award. The Diamond Certified Directory is our opportunity to present these top rated companies to consumers, so we love hearing from people who are using the directory to find new companies to meet their needs. Here are some samples of what we’ve been hearing:

“I engaged Westward Builders this year because I got a reference from you,” says Catherine C. Read more

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Posted in: Consumer News, Consumer Events, Consumers, Diamond Certified News
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The 2017 Diamond Certified Directory is Coming!

Posted on March 21, 2017 by Matt Solis

The 2017 Diamond Certified Directory is in the final stages of production, which means printing is just around the corner! More than 800,000 copies of the Directory will be sent to homes and businesses throughout the Greater Bay Area. Each Diamond Certified company is presented with a full-page profile that includes:

  • Contact information (address, phone number, website, email)
  • Services and service areas
  • Business profile and philosophy
  • Verbatim survey responses from real, verified customers
  • In-depth ratings information, including customer loyalty and customer satisfaction rankings
  • Legal information (insurance coverage, California business license)
  • Read more

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Posted in: Consumer News, Consumers, Diamond Certified News
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Giving Thanks

Posted on November 24, 2016 by Maria Onrubia

In the spirit of Thanksgiving, we’ve been thinking a lot about gratitude. So, we put the question to some of our Diamond Certified Experts: What are you thankful for? Here’s what they said:

sergiu-deac

Sergiu Deac, president of Best Construction: “I’m thankful for this country adopting me. I’m thankful for every day that I’m an American citizen. I can do what I like and I’m thankful for being healthy. I thank God for my family.” Read more

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Posted in: Uncategorized, Consumer News, Consumers, Customer Service, Diamond Certified Experts

(Un)Paving Paradise with Small Business Saturday

Posted on November 22, 2016 by Maria Onrubia

by Jennifer Chan

“Don’t it always seem to go that you don’t know what you’ve got ’til it’s gone?” -Joni Mitchell

Welcome to November: the start of shopping season. Whether your holidays include hot cider, tamale-making or Chinese food on Christmas, they probably also include spending. In 2015, the United States spent more than $630 billion on holiday shopping (about 20 percent of the retail industry’s total sales for the year). American shoppers spend around $900 on gifts alone every holiday season, plus more on food, entertainment and travel. Read more

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Posted in: Consumer News, Consumer Events, Consumers, Diamond Certified Extras, Personal Stories
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Consumer Response to the 2016 Diamond Certified Directory

Posted on April 28, 2016 by Maria Onrubia

2016 directory coverWe’re thrilled about the publication of our 2016 Diamond Certified Directory. (If you haven’t received your FREE copy in the mail yet, click here.) The 10 county-specific versions have been arriving in Bay Area mailboxes throughout April and we’re already seeing significant usage. We spend a lot of time getting the Diamond Certified Directory just right, so we love hearing from consumers who use it.

Barbara S. writes, “My husband and I keep the directory in a handy place because it’s our ‘go to’ resource when we need to find a service provider for our home and/or health.” Read more

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Posted in: Uncategorized, Consumer News, Consumer Events, Consumers, Diamond Certified News
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