Welcome Aboard!

We are delighted to introduce the newest companies to join the Diamond Certified Resource. By earning Diamond Certified, these companies have consistently demonstrated excellence. Only the best in the Bay Area can pass our rigorous 12-step ratings process and score Highest in Quality and Helpful Expertise™. Read more

Since the beginning of April, when the 2018 Diamond Certified Directory started landing in Bay Area mailboxes, our receptionist, Ian Leary, has been rather busy. “Call volume has been 700 to 800 percent higher than normal,” he says, in between answering the phone. “The most common question I get is, ‘Where’s my directory?’ Callers say, ‘I get it every year and I really need a new one’ or ‘I depend on my Diamond Certified Directory.’”

The fact that many callers haven’t received directories is no surprise. The 800,000 directories we send to Bay Area homes and businesses only cover about 30 percent of Bay Area households. Read more

Some Very Happy Customers

No company earns Diamond Certified without maintaining high standards of customer satisfaction. So, it’s no surprise that we hear from many happy consumers who’ve chosen Diamond Certified companies. Here’s a sample of what they’ve had to say about their experiences.

Jennifer D. is glad she chose Smart Plumbers, Inc. for a recent plumbing job. In fact, she has already recommended them twice since using them. Jennifer writes, “I called Smart Plumbers and they sent someone out that very afternoon. I was very impressed with the politeness and professionalism of Alex and his assistant. They spent extra time on the job, yet the price was very reasonable.”

Jennifer is also a booster for the Diamond Certified Directory. Read more

Two weeks ago, we mailed the 2018 Diamond Certified Directory to more than 800,000 homes and businesses throughout the San Francisco Bay Area (if you didn’t get your FREE copy, click here). We’ve made some exciting changes to the Directory this year, so it’s time to get reacquainted!

Every April, American Ratings Corporation publishes 10 versions of the Diamond Certified Directory, covering all of the Greater Bay Area (including Monterey). Read more

In mid-March, our design team flew to Las Vegas to oversee the production of the 2018 Diamond Certified Directory. “Press check” takes place while the directory is actually being printed on the big publishing machines at Creel Printing. During press check, our team stays up all night (the presses run 24/7!) and checks to make sure everything looks exactly as it’s supposed to. Here’s a behind-the-scenes look. (We’ve already started mailing 840,000 copies of the Diamond Certified Directory to consumers throughout the Bay Area. You can order one by signing up to become a Diamond Certified Preferred Consumer here—it’s free!)

  Read more

Welcome Aboard!

We are pleased to introduce these Bay Area companies that recently earned Diamond Certified. Each has passed our rigorous 12-step ratings process and scored Highest in Quality and Helpful Expertise™. Read more

If you’re going to be laid up for a couple of weeks with the flu, the Bay Area is a good place to do it. A remarkable number of services and conveniences are a phone call or swipe away.

For example, take-out food and grocery delivery services are a godsend when you’re sick. During a recent illness, I couldn’t leave the house for almost a week (my husband was out of town) and needed some basic groceries. The first delivery service brought canned chicken noodle soup, eggs, juice, bananas, ginger ale and a dozen other things in less than 90 minutes. I used a second grocery delivery service for a larger order, placed 24 hours in advance. Read more