When was the last time you took the time to write a hardcopy letter of commendation after receiving outstanding service? I always respond to consumer surveys and offer feedback. I’ve written reviews on TripAdvisor and Airbnb. Recently, I received such good service over the phone that I asked to talk to the representative’s supervisor so I could share my appreciation for the employee’s patience and professionalism. But writing an actual letter and mailing it? It’s been a long, long time.

When my husband told me about his interaction with one of the California State Automobile Association’s (CSAA) field offices over dinner one night, we both agreed that the employee should be recognized for her effort. Read more

“I hate nature,” my 12-year-old daughter mumbled years ago as the urgent care doctor removed a tick embedded in the middle of her back. She’d been away at a week-long school camp in Northern California, so we had no idea how long the tick had been there. Fortunately, she didn’t contract Lyme disease from the bite.

I’ve always been afraid of ticks (along with snakes and poison oak), and I was reminded of my fears last month while taking a nature hike in the redwoods near the Russian River. Read more

Your credit report and your credit score are two different things, and it’s helpful to know about both of them.

A credit report is based on a consumer’s credit history and compiled by credit reporting agencies. One expert referred to it as your “borrowing rap sheet.” Lenders use this information to determine credit-worthiness. You’re entitled to a free credit report every year from each of the major credit bureaus (Equifax, Experian and TransUnion) through annualcreditreport.com. It’s best to look at all three reports because they sometimes contain different information. You also don’t know which credit bureau a lender might use. Read more

With summer right around the corner, now is a good time to start looking for the right camp for your kids. Read more

I started thinking about my preparedness a lot last fall when fires were raging in Northern California. One day, I came across an article in Consumer Reports magazine that made six key points about fire extinguishers:

1. Make sure you know where yours are.
2. Make sure they’re not coated in dust.
3. Put them on every level of your house.
4. Keep small extinguishers in your car and kitchen.
5. Keep a multipurpose extinguisher in your garage.
6. Make sure the arrows on the indicators point to green, which means they’ll work when the pins are pulled. Read more

If you’re going to be laid up for a couple of weeks with the flu, the Bay Area is a good place to do it. A remarkable number of services and conveniences are a phone call or swipe away.

For example, take-out food and grocery delivery services are a godsend when you’re sick. During a recent illness, I couldn’t leave the house for almost a week (my husband was out of town) and needed some basic groceries. The first delivery service brought canned chicken noodle soup, eggs, juice, bananas, ginger ale and a dozen other things in less than 90 minutes. I used a second grocery delivery service for a larger order, placed 24 hours in advance. Read more

Since the recent California wildfires, many of us have been reassessing our relationships to our possessions. Since my home was safe, my immediate response was to find useful items to donate to the fire victims. In fact, many Sonoma County donation sites were overwhelmed with people’s generosity and had to turn away used clothing and furniture. They requested cash donations instead or things like toaster ovens, hot plates and electric teapots for those living in temporary housing.

The stories about what evacuees took with them and what they left behind made many of us think about which of our belongings have value and meaning and which don’t. Read more