Diamond Certified Company Report

Able Glass Company

Diamond Certified Company Report

Able Glass Company

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 350 VERIFIED CUSTOMERS i

Bogdan D.

VERIFIED Able Glass Company CUSTOMER

1 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a very good job for my project.

I actually liked everything, how they work, the prices, the fact that when they gave me the initial estimate, they were very close to what the final cost actually was. I had a very good experience.

Jennifer P.

VERIFIED Able Glass Company CUSTOMER

2 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were easy to do business with and very responsive.

They were responsive and had fair prices. They were good all the way around, from the quote to the completion of the work.

Bob R.

VERIFIED Able Glass Company CUSTOMER

3 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

Eric was incredible. He coordinated everything and every person we dealt with was fantastic. All the people he recommended for additional work were perfect. They kept me out of a couple bad decisions too.

Overall, the process with them was fantastic from design quotes to project coordination, the follow-up, everything. The whole process was fantastic. I really liked the quality of their people. The people they sent to us were just top notch. We just did a complete remodel and it was one of two processes that I actually enjoyed, where I didn't have to pull teeth and people showed up when they were supposed to.

Read All 350 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Eric Holder, secondgeneration owner of Able Glass Company

Able Glass Company provides and installs a variety of products for residential clients in Santa Clara and San Mateo Counties. The company’s main focus is window and patio door replacement, but it also offers custom screens, tub and shower enclosures, table tops, mirrors, skylights, and more. Its Santa Clara showroom carries both retrofit and new construction windows from several well-known manufacturers.

Second-generation owner Eric Holder... Read moreShow less

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Able Glass Company

COMPANY CONTACT
Service AREA

Santa Clara County
San Mateo County

Get Directions
SERVICES PERFORMED

Replacement Windows
Custom Screens
Mirrors
Mirror Doors
Table Tops
Tub & Shower Enclosures
Patio & French Doors
Broken Window Repairs
Free In-Home Estimates

BRANDS Supported
  • Cascade Windows

  • El & El Wood Products (Entry doors)

  • Milgard

  • Monte Verde

  • Ply Gem

  • Simonton Windows

  • Simpson Door Company

  • Tru Frame

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Able Glass Company

A recent installation project by Able Glass Company

Company Profile

Able Glass Company provides and installs a variety of products for residential clients in Santa Clara and San Mateo Counties. The company’s main focus is window and patio door replacement, but it also offers custom screens, tub and shower enclosures, table tops, mirrors, skylights, and more. Its Santa Clara showroom carries both retrofit and new construction windows from several well-known manufacturers.

Second-generation owner Eric Holder has been... Read moreRead Less

Company Philosophy

“Our goal is to attain complete customer satisfaction by providing the best possible products and services. We’ve been in business for 53 years, so our customers have the added assurance of knowing we’ll meet our goals every time.”... Read moreRead Less

Comparative Summary

“Back when I was a kid, there was a handshake. That’s just how things were done,” says Eric Holder, owner of Able Glass Company.

Holder credits his father, from whom he bought the business over 22 years ago, with teaching him that “When you give your word on something, your word is as good as any document... Read moreRead Less

Industry Info

Experience can’t be bought, only earned. In the window and glass industry, says Eric Holder, there is little substitute for experience.

Mr. Holder, owner of Able Glass Company, shares a technique for quickly discovering how long a glass company has been around: The contractor license number... Read moreRead Less

Frequently Asked Questions

Q: I’m worried about my windows being removed one day and not replaced until the next. Will my home be exposed?

A: It’s highly unlikely. We don’t remove a window unless we know we can have it in and secured before we leave for the day... Read moreRead Less

SELECTED PHOTOS FROM Able Glass Company

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Eric Holder

Expert CONTRIBUTOR PROFILE
  • Eric Holder is a lifetime veteran of the window industry and owner of Able Glass Company, a Diamond Certified company since 2002. He can be reached at (408) 256-3998 or by email.

Eric Holder: A Clear Perspective

By James Florence, Diamond Certified Program Reporter

SANTA CLARA — With a family background in the glass and window business, Eric Holder always had a clear view of where his career path would ultimately lead him. “My father worked for this company... Read moreRead less

Expert articles
  • Deciding Between New and Retrofit Windows

    SANTA CLARA — When replacing a window in your home, you have two basic options: installing a new construction window or doing a retrofit application. With a new construction installation, the existing window is removed (frame and all) and replaced with a new one. With a retrofit application, the new window is installed within the existing frame.

    Since the installation process on a retrofit is much quicker, it’s the more economical option. However, since retrofit windows... Read moreRead less

Expert video tip
  • Video: Comparing Window Frame Systems

    Complete Video Transcription

    SANTA CLARA — Host, Sarah Rutan: If you’re planning to replace your home’s window frames, it’s helpful to know the full extent of your options. Today we’re in Santa Clara with Diamond Certified Expert Contributor Eric Holder of Able Glass and Window Company to learn more.

    Diamond Certified Expert Contributor, Eric Holder: Hello, today I want to talk to you about the two different types of window frame systems you can use inside your home. When you replace windows you... Read moreRead less

Able Glass Company WEBSITE AND EXTERNAL FEED
  • Able Glass Company SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.ableglass.com
Diamond Certified RATINGS ON Able Glass Company
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 350 VERIFIED CUSTOMERS i

Bogdan D.

VERIFIED Able Glass Company CUSTOMER

1 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

They did a very good job for my project.

I actually liked everything, how they work, the prices, the fact that when they gave me the initial estimate, they were very close to what the final cost actually was. I had a very good experience.

Jennifer P.

VERIFIED Able Glass Company CUSTOMER

2 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

They were easy to do business with and very responsive.

They were responsive and had fair prices. They were good all the way around, from the quote to the completion of the work.

Bob R.

VERIFIED Able Glass Company CUSTOMER

3 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

Eric was incredible. He coordinated everything and every person we dealt with was fantastic. All the people he recommended for additional work were perfect. They kept me out of a couple bad decisions too.

Overall, the process with them was fantastic from design quotes to project coordination, the follow-up, everything. The whole process was fantastic. I really liked the quality of their people. The people they sent to us were just top notch. We just did a complete remodel and it was one of two processes that I actually enjoyed, where I didn't have to pull teeth and people showed up when they were supposed to.

Everett A.

VERIFIED Able Glass Company CUSTOMER

4 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

They are very professional and my go to glass company from now on.

Their professionalism, promptness and overall the whole package, the pricing was reasonable, quick to get out here, fixed it immediately without having to get parts.

Mike B.

VERIFIED Able Glass Company CUSTOMER

5 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

Very personable, and the people work there provide high quality work.

Really friendly, prompt and did the job perfectly.

Ron B.

VERIFIED Able Glass Company CUSTOMER

6 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

They were dependable, on time and did a hell of a job. They were super clean.

Dependability

Amy C.

VERIFIED Able Glass Company CUSTOMER

7 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

The quality is very good.

They finished quickly and the quality is very good.

John C.

VERIFIED Able Glass Company CUSTOMER

8 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

I would tell them to use them.

They are top notch, easy and no high maintenance.

Pamela E.

VERIFIED Able Glass Company CUSTOMER

9 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

They are very professional, very clean, they clean up after themselves very well and it was an overall pleasant experience.

They did a great job, It's hard to beat them.

Anne-Michelle F.

VERIFIED Able Glass Company CUSTOMER

10 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

I worked with Eric the owner and received very personalized service. He came out and was very professional.

He was the only one that would do it. Everyone else wanted us to buy the windows from them and install them, but I had already purchased the windows. Eric was willing to do it. He was fast, efficient, on it and had really good workers .

Diana G.

VERIFIED Able Glass Company CUSTOMER

11 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

They were wonderful.

Very personable, friendly, good quality and on time

James I.

VERIFIED Able Glass Company CUSTOMER

12 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them for sure.

The quoting process, they listened and treated me with respect and gave good advice.

Rich L.

VERIFIED Able Glass Company CUSTOMER

13 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

They are very good. I recommend them to everybody. Most of my windows are from Able Glass.

They clean up and they are very good. They know what they are doing. My contractor put in a glass door that was purchased from Able Glass about 15 years ago, but we had problems with it. Had it replaced by Able Glass and had them install it and now it has been done correctly.

Lorine M.

VERIFIED Able Glass Company CUSTOMER

14 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

They did a great job and the price was reasonable.

The guy in charge is hands-on, he makes sure everything is done to your satisfaction.

Dennis M.

VERIFIED Able Glass Company CUSTOMER

15 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

I've already recommended them.

They are local and do the job they say they are going to do.

Annette M.

VERIFIED Able Glass Company CUSTOMER

16 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

I would highly recommend them.

The follow-up and quality

Carrie P.

VERIFIED Able Glass Company CUSTOMER

17 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

Very professional, knowledgeable and efficient

The pricing, we dealt with some other companies, but they were not able to do the job Able Glass did and wanted $2000 more. They are very professional.

Kerry S.

VERIFIED Able Glass Company CUSTOMER

18 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

They did a great job.

They are really conscientious, knowledgeable, quality work and reliable. They were there when they said they would be.

Mike B.

VERIFIED Able Glass Company CUSTOMER

19 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

Great customer service and excellent work

They were on time, friendly, and the quality of the work was great. They just had great quality service.

Ron B.

VERIFIED Able Glass Company CUSTOMER

20 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

They answer your questions, they are there when they say they will be, and their pricing is awesome.

Eric, the owner, was on time and he showed everything in writing and I didn't feel like I was being taken advantage of. He was great.

Read All 350 Survey Responses at Ratings View
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