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Albert Nahman Plumbing, Heating, and Cooling

Diamond Certified Company Report

Albert Nahman Plumbing, Heating, and Cooling

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 597 VERIFIED CUSTOMERS i

Lorraine G.

VERIFIED Albert Nahman Plumbing, Heating, and Cooling CUSTOMER

1 of 597

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that that are extremely reliable and very efficient. I've been using them for many years, and they always stand behind their work.

I like their expertise with which they complete their work.

Joanne D.

VERIFIED Albert Nahman Plumbing, Heating, and Cooling CUSTOMER

2 of 597

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're incredibly responsible and prompt. All of my dealings with them have been very positive. They know their stuff, they come out on time, and they're very cordial.

I like their knowledge and their efficiency. They're pretty darn good.

Margaret L.

VERIFIED Albert Nahman Plumbing, Heating, and Cooling CUSTOMER

3 of 597

Quality 10
10 10
Loyalty Yes
CRITIQUE

The employees are extremely competent, and they will go the extra mile if they need to. They're very easy to deal with, they do the work that they say they'll do, and they do it on time.

It's never pleasant having major plumbing work done on your house, but I can't imagine anyone doing a better job. The people who I dealt with were absolutely great.

Read All 597 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Albert Nahman, Founder

Albert Nahman Plumbing, Heating and Cooling is a leading provider of plumbing and HVAC services in the Bay Area. The team is proud to celebrate 40 years of reliably caring for its customers and community.

The locally owned and operated company has built a strong reputation as “The Peace of Mind Folks” by consistently delivering high-quality plumbing, heating, and cooling products and services to every client. “We believe that a customer well-served is one who’ll stay with us and recommend us to friends and family,” says General Manager Michael Dauenhauer.

Albert Nahman Plumbing, Heating and Cooling offers a variety of maintenance plans for all of the different systems in a home—including plumbing, heating and cooling, and tankless water heaters—which helps customers prevent inconvenient and costly breakdowns. “Our service agreement customers also benefit from discounts on repairs and installations, which more than offset the yearly investment and provide for true ‘Plumbing and Comfort Peace of Mind,’” adds Mr. Dauenhauer.

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Albert Nahman Plumbing, Heating, and Cooling

COMPANY CONTACT
Service AREA

Alameda County
Contra Costa County
Southern Marin County

SERVICES PERFORMED

Plumbing & Heating Installation, Repair & Service
Sewer & Drain Cleaning
Sewer Video Inspections & Certification
Trenchless Sewer Replacements & Repairs
Seismic Gas Valves
Water Heater Installation & Repairs
Water Main Replacements & Copper Piping
Duct Replacement & Cleaning
Tankless Water Heater Installation & Repair
Cooling Repair & Installation

BRANDS Supported
  • Health Safety Qualified

  • A.O.Smith Water Heaters

  • American Standard

  • BioOne

  • Bradford White

  • Carrier

  • Delta

  • Goodman

  • Grohe

  • Insinkerator

  • IAQAir

  • Aprilaire

  • Air Scrubber Plus

  • Rinnai

  • Navien

  • TOTO

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Albert Nahman Plumbing, Heating, and Cooling

Albert Nahman Plumbing and Heating installs water heaters.

Company Profile

Albert Nahman Plumbing, Heating and Cooling is a leading provider of plumbing and HVAC services in the Bay Area. The team is proud to celebrate 40 years of reliably caring for its customers and community.

The locally owned and operated company has built a strong reputation as “The Peace of Mind Folks” by consistently delivering high-quality plumbing, heating, and cooling products and services to every client. “We believe that a customer well-served is one who’ll stay with us and recommend us to friends and family,” says General Manager Michael Dauenhauer.

Albert Nahman Plumbing, Heating and Cooling offers a variety of maintenance plans for all of the different systems in a home—including plumbing, heating and cooling, and tankless water heaters—which helps customers prevent inconvenient and costly breakdowns. “Our service agreement customers also benefit from discounts on repairs and installations, which more than offset the yearly investment and provide for true ‘Plumbing and Comfort Peace of Mind,’” adds Mr. Dauenhauer.

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Company Philosophy

“We’re committed to delivering the highest degree of professionalism and superior customer service, all while maintaining fair and honest pricing. We’re also proud to build a workplace that promotes the personal and professional development of our employees and empower our team with the best training, safety, and technology available.”

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Comparative Summary

Most plumbers pledge quality, reliable work to their clients. Albert Nahman Plumbing, Heating and Cooling goes a step further, offering a full refund to any customer who isn’t 100 percent satisfied.
Since its inception in 1981, Albert Nahman Plumbing, Heating and Cooling has consistently supplied exceptional plumbing service to Alameda County’s homeowners, apartment managers and building professionals, says General Manager Michael Dauenhauer. It uses a battery of advanced diagnostic tools to perform repairs and solve problems quickly and accurately–including water, gas and sewage system work, copper piping, water main replacements, trenchless sewer replacements and water heater installations.

Albert Nahman Plumbing, Heating and Cooling also offers:
• Two-hour appointment windows
• Extensively trained, 100 percent drug-free technicians
• Five-year warranty on parts furnished by the company and labor for new installations
• Two-year warranty on parts furnished by the company and labor for repairs
• 20-year warranty on complete copper repiping jobs
• 100 percent satisfaction guarantee

An early supporter of energy saving products, Albert Nahman Plumbing, Heating and Cooling has come to be locally known as a tankless water heater specialist. It has installed and serviced all models of tankless water heaters for more than 20 years. The company’s team of experts also offers a full range of home improvement services, from renovating an entire kitchen and bathroom to simply upgrading existing fixtures to improve their efficiency.

Albert Nahman Plumbing, Heating and Cooling calls itself “The Plumber Referred by Your Friends,” reflecting its philosophy that customers will reward consistently excellent service with good word-of-mouth referrals. That strategy has won his company a loyal base of long-standing clients.

Albert Nahman Plumbing, Heating and Cooling’s policy is to quote all jobs up front. That way, customers don’t pay extra for a job that may take a bit longer than planned or discover mid-project that a special part needs to be ordered.

Another unique offering is the company’s Diamond Club: For an annual membership fee, customers receive yearly checkups of all their plumbing systems. According to Mr. Dauenhauer, The Diamond Club has helped many customers ward off an impending plumbing disaster. Moreover, since the membership fee is applied to the cost of any necessary repairs, the club often ends up paying for itself.

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Industry Info

What if your plumbing work is under warranty but your plumber goes out of business? One way to sidestep this problem is to hire an established plumbing contractor with long-standing ties to the community, explains Michael Dauenhauer, general manager of Albert Nahman Plumbing, Heating and Cooling. For the same reason, Mr. Dauenhauer recommends hiring licensed plumbers, simply because they’re more likely to stay in business for the long run. “They’re the people who are going to be around to take care of any problems that might develop in the future,” he says.

Mr. Dauenhauer also suggests developing an ongoing relationship with a plumber, no different than you would with your dentist or doctor. There are clear advantages to doing business with someone you know and trust—not to mention someone who knows and trusts you. Regular customers can usually count on that extra measure of consideration, particularly in emergency situations.

To protect yourself from a plumbing disaster, Mr. Dauenhauer recommends having a reputable company perform a comprehensive plumbing audit to identify weaknesses in your system and suggest ways to address them. Another simple and effective way to protect your home is to install an automatic seismic gas shutoff. In the event of an earthquake, these devices will protect against potential gas leaks and fire.

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Frequently Asked Questions

Q: Will I wait a long time for your contractors to show up?

A: No. We give you a two-hour appointment window. We will also keep you updated on the technicians arrival time.

Q: How are your warranties?

A: Excellent. For new installations, it’s five years on labor and parts that we furnish. For repairs, it’s two years. Plus, we offer a 20-year warranty on complete copper repiping jobs and sewer replacements. As always, your complete satisfaction is our highest priority.

Q: Do you have any thoughts for basic, everyday energy savings?

A: First and foremost, get leaky faucets repaired. A drip can waste as much as 150 gallons a day. Be sure to check under sinks for moisture or small leaks.

Q: What about maintenance for tankless water heaters?

A: A tankless water heater should be maintained on a yearly or every other year basis to keep the manufacturers’ warranty in effect. It is important to regularly service the tankless in order to keep it running efficiently. Some of the critical maintenance procedures would be to clean the inlet filter, check and clean the flame sensor rod, check for proper combustion, check for water and gas leaks and flush the heat exchanger.

Q: Should my toilet be maintained as well?

A: Toilet leaks can be wasteful and expensive. First, you want to make sure the toilet tank fills only after you flush and doesn’t run continuously. At least once a year, you should also check for leaks by adding a small amount of food coloring to the tank and then checking the bowl later. If you see coloring in the bowl, water is seeping through from the tank.

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SELECTED PHOTOS FROM Albert Nahman Plumbing, Heating, and Cooling

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Albert Nahman

Expert CONTRIBUTOR PROFILE
  • Albert Nahman is founder of Albert Nahman Plumbing, Heating, and Cooling, a Diamond Certified company since 2002. He can be reached at (510) 859-3990 or by email.

Albert Nahman: Crash Course to Success

By James Florence, Senior Writer

BERKELEY — Whereas most budding professionals make a point of gaining field experience before offering their services, Albert Nahman got hired first and asked questions later. “I had just moved from San Francisco to North Lake Tahoe and was looking to get into a trade,” he recounts. “One day, while working in a restaurant, I overheard a customer say he needed a plumber to work on some condominiums in Squaw Valley. I spoke up and volunteered my services. I didn’t know much about plumbing, but within a few weeks, I was on the job. It was pretty haphazard, I have to admit!”
Despite taking a crash course at the outset, Albert’s gutsy move ultimately led to a successful career. “I may not have had any experience with plumbing, but I was extremely motivated and quickly learned the ropes,” he says. “I did a lot of reading on my own and learned from other professionals when I had the opportunity. Thirty-six years later, I’m still at it and running my own business. It just goes to show how far a little determination can take you.”

Today, as owner of Albert Nahman Plumbing, Heating, and Cooling, Albert says his favorite part of his job is interacting with people. “I have many long-term employees, and I love seeing them grow and develop over the years. Of course, I also enjoy serving our clients. It’s very gratifying to receive positive feedback and know we’re doing a good job.”

A resident of Berkeley (where he lives with his wife, Marjorie), Albert expresses his appreciation for his adopted hometown. “As everybody knows, Berkeley is a unique place. My business is actually within a mile of my house, so I feel very connected to the community I serve. Plus, I have a lot of family close by, so it really feels like home to me.”

Outside of work, Albert likes to stay active, whether with sports or volunteer work. “I’ve been playing in a softball league for many years, and so far they haven’t kicked me off the team,” he laughs. “I’m also a board member for Rebuilding Together East Bay-North, which rehabilitates homes for low-income and disabled residents of Berkeley, Richmond, and Emeryville.” Additionally, Albert enjoys spending time with family, including his and Marjorie’s three children and three grandchildren.

In regard to a professional philosophy, Albert says it’s all about the clients. “I really feel that I’m here to serve my customers. Obviously, as a business, we have to make a profit, but my main focus has always been helping people. I think my employees and I do this very well by treating our customers with the utmost respect and doing the best work we possibly can.”

When asked how his life might look if he were to retire tomorrow, Albert doesn’t anticipate a lot of change. “I don’t think things would be much different, honestly. I like my life and enjoy running my business and spending time with my grandchildren. Maybe I’d do a little more traveling, but other than that, I’m not pining for any big changes.”

Ask Me Anything!

Q: Coffee or tea?
A: Coffee.

Q: What was your first car?
A: A 1959 Ford Fairlane. It was the family car that was handed down to me, and people used to make fun of me because wherever I drove, a big cloud of black smoke followed me.

Q: What’s your favorite thing to eat for dessert?
A: Any kind of fruit pie, especially blueberry, raspberry or boysenberry. Put a dollop of ice cream on the side and I’m in heaven.

Q: The Beatles or The Rolling Stones?
A: The Beatles.

Q: If you could speak to any famous person, living or dead, who would it be?
A: I’d want to speak with somebody like Gandhi, the Buddha or Jesus—one of those people who actually figured it out, so to speak, and lived their life without letting material things get in the way.

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Expert articles
  • A Simple Step to Avoid a Plumbing Disaster

    BERKELEY — One of the easiest ways to prevent a plumbing disaster is to replace your washing machine supply hoses on a regular basis. The supply lines on a washing machine operate at full pressure 24/7, which leaves them vulnerable to bursting—particularly if they’re made of rubber. When a washing machine supply hose bursts, the ensuing flooding event is usually very costly due to the consequent water damage. Consider the following tips to prevent this scenario:

    1. Replace your washing machine hoses every other year.
    2. Upgrade to braided steel supply hoses—they’re more durable and less likely to burst.
    3. Invest in a system such as IntelliFlow®, which senses your washing machine’s current flow and immediately shuts off the water supply if an inlet hose bursts. Besides protecting your home from water damage, this may get you a discount on your homeowner’s insurance premiums.

     

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  • Benefits of Upgrading Your HVAC System

    BERKELEY — If your home’s HVAC system is outdated, it might be time for an upgrade. Typically, this consists of replacing the central heating/cooling units and upgrading the ductwork and attic/crawlspace insulation. Since old, deteriorated ductwork and inadequate insulation detract from an HVAC system’s performance, addressing these related aspects will ensure you get the most energy-efficient performance possible from yours.

    You can expect a few benefits from upgrading your HVAC system, starting with increased comfort. With the improved performance of a new HVAC system, your home will be cooler in the summer and warmer in the winter. Also, installing a new HVAC system will lower your energy bills, which means your increased comfort will come at a decreased cost.

    An additional incentive to upgrade your HVAC system is the opportunity to take advantage of rebate programs. Right now, there are several rebate programs available to California homeowners who want to make energy-efficient upgrades to their homes, which will help offset the cost of equipment and installation.

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Expert video tip
  • Video: A Crucial Furnace Maintenance Step

    Complete Video Transcription

    BERKELEY — Host, Sarah Rutan: To keep your furnace running at peak performance, there’s one crucial maintenance step you’ll need to perform. Today we’re in Berkeley with Diamond Certified Expert Contributor Albert Nahman of Albert Nahman Plumbing and Heating to learn more.

    Diamond Certified Expert Contributor, Albert Nahman: One tip I’d like to give homeowners is to change your air filters on your furnace frequently. It will help with the air quality and also protect your furnace so that it’ll run more efficiently. It’s a lot like changing your oil filters on your automobile. It will increase efficiency and protect the equipment.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.info.

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  • Video: Three Benefits of Upgrading Your HVAC System

    Complete Video Transcription

    BERKELEY — Host, Sarah Rutan: If your home’s heating and cooling system is outdated, consider the benefits of upgrading it to modern standards. To learn more, we’re in Berkeley with Gabriel Kalmon of Albert Nahman Plumbing and Heating, speaking on behalf of Diamond Certified Expert Contributor Albert Nahman.

    Gabriel Kalmon: Well, there’s a couple different benefits when you talk about what you’re going to get out of your HVAC system. Number one, you’re going to get efficiency in the summertime, your house is going to be a lot cooler, and in the wintertime it’s going to be a lot more comfortable and warmer.

    Number two, your bills’ll be a lot lower. You’ll experience that, in the summertime, your bills are a lot lower, keeping the house cool, and in the wintertime, your heating bills are going to be a lot less as well, because of all the upgrades you’ve done.

    Number three, there’s the rebate program that we’re associated with. That rebate program is great for everybody who’s replacing an existing system and upgrading the duct-work, the furnace-work and in some cases you can get extra money back for doing the installation in the attic and the crawlspace that I mentioned before.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.info.

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Albert Nahman Plumbing, Heating, and Cooling WEBSITE AND EXTERNAL FEED
  • Albert Nahman Plumbing, Heating, and Cooling SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Albert Nahman Plumbing, Heating, and Cooling
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 597 VERIFIED CUSTOMERS i

Lorraine G.

VERIFIED Albert Nahman Plumbing, Heating, and Cooling CUSTOMER

1 of 597

Quality 10
10
Loyalty Yes
CRITIQUE

I would tell them that that are extremely reliable and very efficient. I've been using them for many years, and they always stand behind their work.

I like their expertise with which they complete their work.

Joanne D.

VERIFIED Albert Nahman Plumbing, Heating, and Cooling CUSTOMER

2 of 597

Quality 10
10
Loyalty Yes
CRITIQUE

They're incredibly responsible and prompt. All of my dealings with them have been very positive. They know their stuff, they come out on time, and they're very cordial.

I like their knowledge and their efficiency. They're pretty darn good.

Margaret L.

VERIFIED Albert Nahman Plumbing, Heating, and Cooling CUSTOMER

3 of 597

Quality 10
10
Loyalty Yes
CRITIQUE

The employees are extremely competent, and they will go the extra mile if they need to. They're very easy to deal with, they do the work that they say they'll do, and they do it on time.

It's never pleasant having major plumbing work done on your house, but I can't imagine anyone doing a better job. The people who I dealt with were absolutely great.

Don H.

VERIFIED Albert Nahman Plumbing, Heating, and Cooling CUSTOMER

4 of 597

Quality 10
10
Loyalty Yes
CRITIQUE

I would say they are very reliable, especially when you are in a tight spot.

They are good.

Stanley L.

VERIFIED Albert Nahman Plumbing, Heating, and Cooling CUSTOMER

5 of 597

Quality 10
10
Loyalty Yes
CRITIQUE

They do good work.

They are reliable. I had a lot of questions, but they are patient and professional. I had to reschedule and schedule a last minute service. They are very accommodating.

Nell B.

VERIFIED Albert Nahman Plumbing, Heating, and Cooling CUSTOMER

6 of 597

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

They have great customer service.

Jonathan K.

VERIFIED Albert Nahman Plumbing, Heating, and Cooling CUSTOMER

7 of 597

Quality 10
10
Loyalty Yes
CRITIQUE

The more you ask, the more you pay. I am very happy with the service, but they are very expensive.

They are very responsive and the staff will come out immediately. I really cannot say enough good things about the accommodating schedule.

William N.

VERIFIED Albert Nahman Plumbing, Heating, and Cooling CUSTOMER

8 of 597

Quality 10
10
Loyalty Yes
CRITIQUE

They are reliable and very experienced. I have been using them for years.

They have craftsmanship.

Roberto L.

VERIFIED Albert Nahman Plumbing, Heating, and Cooling CUSTOMER

9 of 597

Quality 10
10
Loyalty Yes
CRITIQUE

They are good and able to complete the work on time.

They are very thorough.

R.C.

VERIFIED Albert Nahman Plumbing, Heating, and Cooling CUSTOMER

10 of 597

Quality 10
10
Loyalty Yes
CRITIQUE

They are the go-to people.

I can depend on them.

Naomi S.

VERIFIED Albert Nahman Plumbing, Heating, and Cooling CUSTOMER

11 of 597

Quality 10
10
Loyalty Yes
CRITIQUE

I had a great experience. I have been using them for years. I will continue to use them.

They are very efficient.

Max R.

VERIFIED Albert Nahman Plumbing, Heating, and Cooling CUSTOMER

12 of 597

Quality 10
10
Loyalty Yes
CRITIQUE

They are really smart.

They solved the problem immediately.

Marie B.

VERIFIED Albert Nahman Plumbing, Heating, and Cooling CUSTOMER

13 of 597

Quality 10
10
Loyalty Yes
CRITIQUE

They are efficient and fast.

They are very professional. I have no complaints.

Ian H.

VERIFIED Albert Nahman Plumbing, Heating, and Cooling CUSTOMER

14 of 597

Quality 10
10
Loyalty Yes
CRITIQUE

They are a good group of people that are highly skilled. They are not expensive.

They are people's people. They did a good job putting everything in and solving the problem.

Tim S.

VERIFIED Albert Nahman Plumbing, Heating, and Cooling CUSTOMER

15 of 597

Quality 10
10
Loyalty Yes
CRITIQUE

Nothing

They are a great company.

Ed F.

VERIFIED Albert Nahman Plumbing, Heating, and Cooling CUSTOMER

16 of 597

Quality 10
10
Loyalty Yes
CRITIQUE

They are on time and show up at the appointment time.

They are very timely.

Carl M.

VERIFIED Albert Nahman Plumbing, Heating, and Cooling CUSTOMER

17 of 597

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

They are nice.

Emily E.

VERIFIED Albert Nahman Plumbing, Heating, and Cooling CUSTOMER

18 of 597

Quality 10
10
Loyalty Yes
CRITIQUE

They are very professional. They have great craftsmanship and a great working team. The team is very efficient and has high standards for their workmanship.

They have great quality control. The team is great.

Joe V.

VERIFIED Albert Nahman Plumbing, Heating, and Cooling CUSTOMER

19 of 597

Quality 10
10
Loyalty Yes
CRITIQUE

They are the best in the industry.

The technician was very professional and knowledgeable. He went above and beyond the call of duty.

Danny S.

VERIFIED Albert Nahman Plumbing, Heating, and Cooling CUSTOMER

20 of 597

Quality 10
10
Loyalty Yes
CRITIQUE

They were very professional and did a good job, but they are not cheap.

They fixed our problem.

Read All 597 Survey Responses at Ratings View
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