Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing companies that have earned the prestigious Diamond Certified award. For All Seasons Roofing & Waterproofing, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: apply its vast amounts of industry experience and knowledge to every job, regardless of its size. “Roofing is a complicated process, so the fact that we know exactly what we’re doing is very beneficial to our clients,” says Residential Sales Manager Cameron John. “We also understand the importance of staying up-to-date with industry developments, and we utilize those innovations whenever possible.”

All Seasons Roofing & Waterproofing has been providing roofing services for commercial, industrial and residential clients throughout the Greater Bay Area for more than 25 years. The company’s extensive list of services includes general roof maintenance, re-roofing, gutter and rain collection system inspections, emergency repairs, and more.

Unlike less experienced roofing companies that only have the training or equipment to work on certain types of roofs and are forced to limit their services as a result, All Seasons Roofing & Waterproofing has the in-house capabilities to work on all types of roofing systems, including flat, low-slope and steep. “We can do just about anything our clients need in terms of their roofs,” confirms Mr. John. “Our superior service and artisanship allow us to install high-quality roofs that provide years of dependable performance.”

Another distinguishing attribute of All Seasons Roofing & Waterproofing is its ability to offer specialized waterproofing services to its clientele, which Mr. John says is an important distinction in the roofing industry. “Not every roofing company is up to speed with the latest waterproofing techniques, so we have a real advantage in that area. We can waterproof everything from roof coatings and vapor barriers to architectural sheet metal and pedestrian deck coatings, and our customers really appreciate that.”

If you’re thinking about replacing or repairing your roof, don’t forget about supplementary insulation. A common motivating factor for fixing up an old roof is to improve the insulation of the home, but many homeowners don’t realize that significantly increasing a roof’s insulating properties usually requires additional measures. “A new roof will definitely improve the sealing, and it can even enhance energy efficiency depending on the type of application, but it won’t have a significant effect on insulation by itself,” says Cameron John, residential sales manager at All Seasons Roofing & Waterproofing, Inc. in San Jose. “In order to be an effective insulator, a roof needs supplementation.”

One of the most important of these supplementary elements is attic insulation. Simply furnishing an attic with insulation rated R-30 or higher will do more to keep out both heat and cold than a roof replacement. Many homeowners have never upgraded their attic insulation, so those who replace old insulation with new, improved products often see a significant difference.

Another way to improve your roof’s insulating properties is by installing a radiant barrier, which is placed between the roofing materials and the attic insulation. As heat enters the attic through the hot roof, a radiant barrier reflects it upward before it reaches the attic insulation, which reduces the amount of heat transferred to the rooms below the ceiling.

When looking for a reputable roofing contractor to handle your project, make sure you consider the company’s experience and ability to work with a wide variety of roofing materials and installation methods. There are numerous ways to install a roof, and a good contractor will be able to advise you about the pros and cons of each option. For example, if your roof has a fairly low slope and you want to use composition shingles, your contractor needs to install a special underlayment to prevent leaks. If your contractor fails to mention that before work begins, you’ll end up with a leaky roof.

Q: How far in advance do I need to book my roofing project?

A: Not very far. We’re large enough that we can start most residential jobs right away, so you won’t have to wait several weeks for us to get started.

Q: Do you maintain a clean jobsite?

A: Yes. Our goal is to leave each jobsite as clean as it was when we started. That way, our clients can go about their normal routines while work is underway.

Q: Do you have experience with Green roofing?

A: Yes, we specialize in Green roofs and have the expertise to install one for you. We’re certified to handle every step of the Green roofing process, from the planning and design phases to delivery, installation, and maintenance.

Q: What happens if you come across termite damage while you’re working on my roof?

A: As long as the termite damage is part of the roof structure we’re working on, we can handle the repairs in-house.

Q: Will there be any surprise costs during my roofing project?

A: Whenever we replace a roof, we never know what we’re going to find until we start opening things up, so if we come across something that needs to be repaired, we’ll let you know and have a conversation about how to address it. We won’t just do a repair without consulting you and present you with a surprise bill at the end of the project.