Diamond Certified Company Report

Best Chimney Sweep

Diamond Certified Company Report

Best Chimney Sweep

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 483 VERIFIED CUSTOMERS i

Dave K.

VERIFIED Best Chimney Sweep CUSTOMER

1 of 483

Quality 10
10 10
Loyalty Yes
CRITIQUE

They've been in this business for a long time. They're honest, and they're not going to charge you for something that you don't need. They do a good job.

I felt very comfortable with them in my home. I like those guys a lot. I've been using them for years.

Jerry B.

VERIFIED Best Chimney Sweep CUSTOMER

2 of 483

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were clean, consistent, on time, and very professional. It's everything you could possibly want for that particular service.

They got the whole job done the way they were supposed to and they cleaned up afterwards. After they left, you wouldn't even know they were here. It's the only place that I'll go back to.

Jonathon S.

VERIFIED Best Chimney Sweep CUSTOMER

3 of 483

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable, honest, and on time.

I like the guy who came out, he was very personable and straightforward.

Read All 483 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Andy Gatley, Owner

Best Chimney Sweep cleans chimneys, stove flues, fireplaces, dryer vents and more for homeowners, property managers, homeowners associations, and real estate professionals throughout the North Bay. The company also services damaged systems and provides free initial consultations for property managers and homeowners associations to accurately determine service frequency.

Owner Andy Gatley established Best... Read moreShow less

COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Best Chimney Sweep

COMPANY CONTACT
Service AREA

Marin County
Sonoma County

SERVICES PERFORMED

Chimney Cleaning
Dryer Vent Cleaning

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Best Chimney Sweep

Best Chimney Sweep’s service van on a recent jobsite

Company Profile

Best Chimney Sweep cleans chimneys, stove flues, fireplaces, dryer vents and more for homeowners, property managers, homeowners associations, and real estate professionals throughout the North Bay. The company also services damaged systems and provides free initial consultations for property managers and homeowners associations to accurately determine service frequency.

Owner Andy Gatley established Best Chimney... Read moreRead Less

Company Philosophy

“I abide by a simple motto: ‘If you’re going to do something, do it right.’ That’s how I approach both my work and my relationships with customers. I do the best possible work every time, with no exceptions. If a client isn’t happy with... Read moreRead Less

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for chimney cleaning companies that have earned the prestigious Diamond Certified award. For Best Chimney Sweep, the key to achieving and maintaining high levels of customer satisfaction is working quickly, efficiently, neatly and with the utmost respect for every home. “My... Read moreRead Less

Industry Info

Use common sense with fireplaces and wood burning stoves to avoid hazardous situations.

Wood burning fireplaces and stoves are common in Bay Area homes because they can add warmth and a comfortable atmosphere, but they’re also potential sources of house fires and carbon monoxide... Read moreRead Less

Frequently Asked Questions

Q: What’s the best kind of wood to burn in my fireplace?
A: You can burn just about anything, but oak and other hardwoods work best because they don’t contain as much sap or pitch oil, which means they burn cleaner than woods like pine and eucalyptus. Regardless of what type of wood you want to use, make sure it’s completely dry before... Read moreRead Less

SELECTED PHOTOS FROM Best Chimney Sweep

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Andy Gatley

Expert CONTRIBUTOR PROFILE
  • Andy Gatley is owner of Best Chimney Sweep, a Diamond Certified company since 2004. He can be reached at (707) 742-3949 or by email.

Andy Gatley: Sweeping Up the Town

By James Florence, Diamond Certified Program Reporter

SANTA ROSA — When asked about their motivations for entering a particular trade, most professionals cite an auspicious opportunity, the influence of a family member or a... Read moreRead less

Expert articles
  • Troubleshooting Dryer Vent Issues

    SANTA ROSA — A common issue when it comes to home appliances is a reduction in dryer efficiency. In addition to longer drying times, this issue is often accompanied by overheating of the dryer unit. In many cases, these symptoms can be linked to a problem with the dryer vent.

    There are a couple of possible causes of a dryer vent issue. One is when the line that goes from the dryer to the home’s exterior becomes constricted. If your dryer gets pushed back against the wall, it can cause... Read moreRead less

Expert video tip
  • Video: Troubleshooting Dryer Vent Issues

    Complete Video Transcription

    SANTA ROSA — Host, Sarah Rutan: If your dryer is dirty or doesn’t seem to be functioning properly, it may be due to a problem with the dryer vent. Today we’re in Santa Rosa with Diamond Certified Expert Contributor Andy Gatley of Best Chimney Sweep to learn more.

    Diamond Certified Expert Contributor, Andy Gatley: Hi, I’m Andrew Gatley with Best Chimney Sweep. A couple questions – different questions that customers have asked me over the years. One is how many... Read moreRead less

Best Chimney Sweep WEBSITE AND EXTERNAL FEED
  • Best Chimney Sweep SOCIAL MEDIA FEEDS
COMPANY WEBSITE
http://www.bestco.us
Diamond Certified RATINGS ON Best Chimney Sweep
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 483 VERIFIED CUSTOMERS i

Dave K.

VERIFIED Best Chimney Sweep CUSTOMER

1 of 483

Quality 10
10
Loyalty Yes
CRITIQUE

They've been in this business for a long time. They're honest, and they're not going to charge you for something that you don't need. They do a good job.

I felt very comfortable with them in my home. I like those guys a lot. I've been using them for years.

Jerry B.

VERIFIED Best Chimney Sweep CUSTOMER

2 of 483

Quality 10
10
Loyalty Yes
CRITIQUE

They were clean, consistent, on time, and very professional. It's everything you could possibly want for that particular service.

They got the whole job done the way they were supposed to and they cleaned up afterwards. After they left, you wouldn't even know they were here. It's the only place that I'll go back to.

Jonathon S.

VERIFIED Best Chimney Sweep CUSTOMER

3 of 483

Quality 10
10
Loyalty Yes
CRITIQUE

They're reliable, honest, and on time.

I like the guy who came out, he was very personable and straightforward.

Bill P.

VERIFIED Best Chimney Sweep CUSTOMER

4 of 483

Quality 10
10
Loyalty Yes
CRITIQUE

He does an excellent job.

No nonsense, no fuss, no muss, no excuses, professional and cleans up afterwards

Keri M.

VERIFIED Best Chimney Sweep CUSTOMER

5 of 483

Quality 10
10
Loyalty Yes
CRITIQUE

They have been in business for a very long time and they know the ins and outs.

Very professional and friendly

Nathan

VERIFIED Best Chimney Sweep CUSTOMER

6 of 483

Quality 10
10
Loyalty Yes
CRITIQUE

They are responsive and do a good job.

He stands behind his work and does what he says he is going to do.

Paula

VERIFIED Best Chimney Sweep CUSTOMER

7 of 483

Quality 10
10
Loyalty Yes
CRITIQUE

They seem to be very knowledgeable, have been in business a long time, are efficient, quick and my chimney is nice and clean.

Knowledgeable and did a great job

Meg

VERIFIED Best Chimney Sweep CUSTOMER

8 of 483

Quality 10
10
Loyalty Yes
CRITIQUE

I am very happy with the service and would recommend him.

He is very competent and honest.

Dan

VERIFIED Best Chimney Sweep CUSTOMER

9 of 483

Quality 10
10
Loyalty Yes
CRITIQUE

Happy with the work and would recommend them

Did everything said they were going to do

Will

VERIFIED Best Chimney Sweep CUSTOMER

10 of 483

Quality 10
10
Loyalty Yes
CRITIQUE

They do quality work and are very efficient about making appointments so one doesn't have to wait very long.

They give good advice on how to maintain situations.

Penny

VERIFIED Best Chimney Sweep CUSTOMER

11 of 483

Quality 10
10
Loyalty Yes
CRITIQUE

If anyone ever asks, I highly recommend him. We have used him for 8 or 9 years and we love him.

He has a huge personality and follows through on everything. He is the best.

Melinda W.

VERIFIED Best Chimney Sweep CUSTOMER

12 of 483

Quality 10
10
Loyalty Yes
CRITIQUE

I would be afraid to refer him, because then he wouldn't have time to fit me in.

They are awesome. If they weren't, I wouldn't call them back year after year.

Krishnee K.

VERIFIED Best Chimney Sweep CUSTOMER

13 of 483

Quality 10
10
Loyalty Yes
CRITIQUE

They are great.

Very reliable and they do an excellent job.

Linda

VERIFIED Best Chimney Sweep CUSTOMER

14 of 483

Quality 10
10
Loyalty Yes
CRITIQUE

Call him, because he is the best.

Good sense of humor and I trust what he is doing.

Fred

VERIFIED Best Chimney Sweep CUSTOMER

15 of 483

Quality 10
10
Loyalty Yes
CRITIQUE

I have been using him for a long time and would recommend him.

Reasonably priced, does excellent work and we have a long time work relationship.

Susan

VERIFIED Best Chimney Sweep CUSTOMER

16 of 483

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend him.

He is really knowledgeable about particular models of wood burning stoves and very thorough in his approach.

Jennette

VERIFIED Best Chimney Sweep CUSTOMER

17 of 483

Quality 10
10
Loyalty Yes
CRITIQUE

I would refer them.

Reliable, dependable and on time

Don

VERIFIED Best Chimney Sweep CUSTOMER

18 of 483

Quality 10
10
Loyalty Yes
CRITIQUE

They were good.

Did a good job and were very efficient

Terrie

VERIFIED Best Chimney Sweep CUSTOMER

19 of 483

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend him.

Very effective

Victor

VERIFIED Best Chimney Sweep CUSTOMER

20 of 483

Quality 10
10
Loyalty Yes
CRITIQUE

They were quick and did a thorough inspection.

They were able to get here quickly.

Read All 483 Survey Responses at Ratings View
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