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COMPANY REPORT NAVIGATION
Diamond Certified Company Report

ClickAway

(800) 960-9030

Contact
Diamond Certified Company Report

ClickAway

(800) 960-9030

Contact
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 2545 VERIFIED CUSTOMERS i

Terry S.

VERIFIED ClickAway CUSTOMER

1 of 2545

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are outstanding. It's a good store with quality help. I like the people who work there.

The people who work there are really helpful. They help me with my phone quite a bit. It's a good store.

Dan S.

VERIFIED ClickAway CUSTOMER

2 of 2545

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were really polite and took good care of us.

They had a technician on staff.

Sierra S.

VERIFIED ClickAway CUSTOMER

3 of 2545

Quality 10
10 10
Loyalty Yes
CRITIQUE

The service was good, and it was fast. They got me in the same day I made an appointment.

I like their fast service.
Read All 2545 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Lani Sutherland, Marketing Manager

ClickAway is an award-winning computer, networking, and mobile device repair, service and sales company with six locations throughout Northern California. ClickAway offers the latest in a broad range of technology products and services for homes and businesses, including general computer, notebook, tablet and cellphone repair; virus and spyware removal; data recovery and backup solutions; networking and IT support; and... Read moreShow less

COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESOURCE VIDEO PLAYER

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON ClickAway

COMPANY CONTACT

Santa Clara County
Santa Cruz County

SERVICES PERFORMED

Computer Service and Repair
Computer Sales
Home Networking
Business Networking
IT Services
Managed Services
Phone Repairs

BRANDS Supported

  • Apple

  • Dell

  • HP

  • Lenovo

  • Microsoft

DIAMOND CERTIFIED RESEARCHED ARTICLES ON ClickAway

ClickAway's staff poses with various awards that the company has won over the years.

Company Profile

ClickAway is an award-winning computer, networking, and mobile device repair, service and sales company with six locations throughout Northern California. ClickAway offers the latest in a broad range of technology products and services for homes and businesses, including general computer, notebook, tablet and cellphone repair; virus and spyware removal; data recovery and backup solutions; networking and IT support; and managed services—all with free one-hour diagnostics... Read moreRead Less

Company Philosophy

“Our company is built on the values of friendliness, honesty, communication, teamwork, efficiency, diversity, productivity and success. We’re dedicated to total customer satisfaction, and we promise that whenever our clients work with our... Read moreRead Less

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for computer repair companies that have earned the prestigious Diamond Certified award. For ClickAway, the key to achieving and maintaining high levels of customer satisfaction is offering a wide range of services that provide equal amounts of convenience and value. “Our... Read moreRead Less

Industry Info

Take care of your computer for years of problem-free enjoyment.

Most people want their computers to last for years and run like new every time they’re used, but few pay attention to the preventative maintenance steps necessary to make that happen. Luckily, there are several small things you can do to... Read moreRead Less

Frequently Asked Questions

Q: How much will it cost to fix my computer?

A: It depends on the problem. We’ll perform a diagnostic check to determine the exact problem and give you a specific quote. Our hourly rate for PC repairs is $49, and a complete tune-up to fix software glitches and remove viruses and spyware is... Read moreRead Less

SELECTED PHOTOS FROM ClickAway

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ClickAway WEBSITE AND EXTERNAL FEED
  • ClickAway SOCIAL MEDIA FEEDS
COMPANY WEBSITE
https://clickaway.com/
Diamond Certified RATINGS ON ClickAway
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 2545 VERIFIED CUSTOMERS i

Terry S.

VERIFIED ClickAway CUSTOMER

1 of 2545

Quality 10
10
Loyalty Yes
CRITIQUE

They are outstanding. It's a good store with quality help. I like the people who work there.

The people who work there are really helpful. They help me with my phone quite a bit. It's a good store.

Dan S.

VERIFIED ClickAway CUSTOMER

2 of 2545

Quality 10
10
Loyalty Yes
CRITIQUE

They were really polite and took good care of us.

They had a technician on staff.

Sierra S.

VERIFIED ClickAway CUSTOMER

3 of 2545

Quality 10
10
Loyalty Yes
CRITIQUE

The service was good, and it was fast. They got me in the same day I made an appointment.

I like their fast service.

Greg R.

VERIFIED ClickAway CUSTOMER

4 of 2545

Quality 10
10
Loyalty Yes
CRITIQUE

They know what they are doing and they will take care of your problem. They are great.

Just convenient to where we live and they know enough to fix the problems with my computer.

Mike S.

VERIFIED ClickAway CUSTOMER

5 of 2545

Quality 10
10
Loyalty Yes
CRITIQUE

I like going there and they should go there too.

They took longer to get something and they didn't charge more. The people who work there who have been there a while are good.

Ross M.

VERIFIED ClickAway CUSTOMER

6 of 2545

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

The pricing was fair and they were quick.

Sue S.

VERIFIED ClickAway CUSTOMER

7 of 2545

Quality 10
10
Loyalty Yes
CRITIQUE

Reliable and reasonably priced

Good at problem solving

Melanie C.

VERIFIED ClickAway CUSTOMER

8 of 2545

Quality 10
10
Loyalty Yes
CRITIQUE

They are pretty quick, can identify the problem and come up with a good solution.

Quick to identify the problem and come up with solutions.

Des A.

VERIFIED ClickAway CUSTOMER

9 of 2545

Quality 10
10
Loyalty Yes
CRITIQUE

They answered the phone, number one, and there were several people available to help me.

Customer service

Dayne G.

VERIFIED ClickAway CUSTOMER

10 of 2545

Quality 10
10
Loyalty Yes
CRITIQUE

They are very helpful, can fix most computer problems, and are friendly and reasonably priced.

At the end of the day, they fixed the problem at a fair price. You come in with a tech issue and they relieve your anxiety.

Teresa D.

VERIFIED ClickAway CUSTOMER

11 of 2545

Quality 10
10
Loyalty Yes
CRITIQUE

Very professional

Trustworthy

Eleanor W.

VERIFIED ClickAway CUSTOMER

12 of 2545

Quality 10
10
Loyalty Yes
CRITIQUE

They are efficient, they come out soon when you have a problem, are confident and get things done.

They are honest. They fixed our problem in 10 minutes, but since there is a minimum, they spent the other 50 minutes fixing other things, good people skills.

Cesar S.

VERIFIED ClickAway CUSTOMER

13 of 2545

Quality 10
10
Loyalty Yes
CRITIQUE

Easy, quick, and a reasonable price

It was fast, quick, and they were knowledgeable. They were honest about what they were doing, so I wouldn't have to come back, and they were nice. They didn't charge me an arm and a leg.

Emily A.

VERIFIED ClickAway CUSTOMER

14 of 2545

Quality 10
10
Loyalty Yes
CRITIQUE

If you have any computer issues, go to ClickAway and talk to Gary.

He was friendly, upfront and told me what was going to happen and he did it.

Nancy S.

VERIFIED ClickAway CUSTOMER

15 of 2545

Quality 10
10
Loyalty Yes
CRITIQUE

If you don't know anything about computers, this is the place to go if you need your computer fixed.

They fixed my computer when I didn't know what was wrong with it.

Jeffrey M.

VERIFIED ClickAway CUSTOMER

16 of 2545

Quality 10
10
Loyalty Yes
CRITIQUE

Dependable, experts at what they do and a good value

The close attention

Laura B.

VERIFIED ClickAway CUSTOMER

17 of 2545

Quality 10
10
Loyalty Yes
CRITIQUE

I refer them all of the time. I think they are great.

They are close to my house. I can drop off my laptop or they will come by and pick it up.

Gene B.

VERIFIED ClickAway CUSTOMER

18 of 2545

Quality 10
10
Loyalty Yes
CRITIQUE

They are technologically competent and very helpful.

Technologically very competent

Mark B.

VERIFIED ClickAway CUSTOMER

19 of 2545

Quality 10
10
Loyalty Yes
CRITIQUE

They are the friendliest shop of qualified people.

They give me a discount if I complain enough.

Sheri W.

VERIFIED ClickAway CUSTOMER

20 of 2545

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

Knowledgeable
Read All 2545 Survey Responses at Ratings View