Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for handyman/home repair companies that have earned the prestigious Diamond Certified award. For David Bianchi Home Repair, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: build and maintain solid, long-lasting client relationships that ultimately develop into true friendships. “I’ve been doing this for 30 years, and during that time, many of my customers have become my friends,” says President David Bianchi. “They know they can trust me to provide quality workmanship and superior service on every project.”

David Bianchi Home Repair has been providing home improvement and residential remodeling services for clients throughout Solano County since 1991. The company works on projects of all sizes (including multi-dwelling properties) and handles everything from tile and flooring installations to carpentry, plumbing, interior and exterior painting, and dry rot and termite damage repair.

Unlike less experienced handyman companies that don’t understand the importance of being consistently available for their clients in case of emergencies, David Bianchi Home Repair offers its services seven days a week and prioritizes emergency work to minimize inconveniences for its customers. “I even make myself available in the evening for estimates and consultations,” adds Mr. Bianchi. “It’s all part of making the repair process as simple and stress-free as possible for our clients.”

Another distinguishing attribute of David Bianchi Home Repair is its comprehensive approach to quality control, which includes using top-shelf products like Kelly-Moore paint and focusing intently on maintaining jobsite cleanliness. “Customer satisfaction ultimately comes down to quality of workmanship, and that’s an area where we won’t compromise,” says Mr. Bianchi. “We never forget that we’re guests in our customers’ homes, so we always treat them with the utmost respect.”

When taking on your next home improvement project, consider the benefits of using low-VOC paint. The biggest changes to the home repair industry in recent years have come from products that are more environmentally-friendly than their predecessors. Of the numerous products available, perhaps none has been as popular with homeowners as paint that contains low levels of volatile organic compounds (VOCs), which are organic chemicals that can be dangerous to human health and cause harm to the environment. “Most home repair and painting companies are exclusively using low-VOC paints now,” says David Bianchi, President of David Bianchi Home Repair, Inc. in Vacaville. “Simply put, they’re better for the environment and the health of homeowners.”
If you suspect the paint job on your house has worn out, look out for a phenomenon known as “chalking,” which occurs when the substrate loses most of its resin and leaves a chalky residue that’s discernible to the touch. Chalking primarily affects stucco surfaces, but wood houses are also susceptible. Another problem to watch for is the dulling of color, which is especially noticeable on wood surfaces. A lot of wood trim is semi-gloss, which means it loses its sheen and becomes dull as time passes.
After chalking and dulling, the next most obvious signs of worn-out paint are cracking and peeling. It’s important to repaint at the first signs of cracking and peeling—not just because it’s less expensive, but also because once paint starts cracking, it allows moisture to enter and puts the actual substrate in jeopardy by exposing it to the elements.
If a contractor is able to get to the paint just as it starts to chalk or lose its sheen, it’s simply a matter of doing some light prep work before repainting. However, if the paint has already started to crack and peel, the contractor will have to scrape everything off—a process that entails sanding, grinding and other prep work. For this reason, it’s far more cost-effective to repaint at the first signs of worn-out paint.

Q: Can you give on-the-spot estimates?

A: We can give you a ballpark figure on the spot, but for a more accurate estimate, we’ll have to do a little research. Once we know details like the price of materials, we can give you a firm estimate and confidently meet it.

Q: Do you always adhere to your schedules?

A: It really depends on the job. Sometimes snags and difficulties on one job can delay the start date of another, but we’ll inform you ahead of time if that ever happens.

Q: Do I need a permit for my project?

A: Unless your project is very small, it will probably require a permit. You don’t have to worry about obtaining one, though—we’ll take care of the permit process for you.

Q: Do you use subcontractors?

A: We don’t use subcontractors unless it’s a job that requires specialized expertise. All our employees are long-term, and we don’t hire any day laborers, either.

Q: Will Mr. Bianchi be onsite during my job?

A: Not all the time—we have multiple clients and usually handle several jobs at once. Mr. Bianchi will be onsite at the start of the job to introduce you to the crew and will come by periodically to check on the quality and progress of the work.

Q: How much of your business comes from referrals and repeat customers?

A: About 60 percent.