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Diamond Certified Company Report

Exclusive Auto Care and Auto Body

Diamond Certified Company Report

Exclusive Auto Care and Auto Body

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 106 VERIFIED CUSTOMERS i

Carol S.

VERIFIED Exclusive Auto Care and Auto Body CUSTOMER

1 of 106

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have referred many people to them.

They are good, personable, have fair prices and I trust them. Tommy, the owner, is a good guy.

Manolo R.

VERIFIED Exclusive Auto Care and Auto Body CUSTOMER

2 of 106

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are straightforward with their prices and they do good diagnostic work.

When they finish a job, the car always comes back clean and there are no finger prints from grease.

Christian M.

VERIFIED Exclusive Auto Care and Auto Body CUSTOMER

3 of 106

Quality 9
9 10
Loyalty Yes
CRITIQUE

It was generally positive.

They knew a lot about my car and they were more concerned about my satisfaction than their profit, it seemed.

Read All 106 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Exclusive Auto Care and Auto Body provides a complete range of body repair services for all types of vehicles at its Redwood City facility. In addition to handling everything from dent repairs and custom paint jobs to comprehensive post-collision work, the company performs a variety of mechanical repairs and offers towing services throughout San Mateo County.

Owner Tommy Ngai says Exclusive Auto Care and Auto Body’s honest approach to the auto repair process has been a key factor in its success. “We always tell our customers what’s important to fix right away and what can wait until later, which they really appreciate. Our goal is to develop a long-term relationship with every customer, so we’re honest with them and work with their best interests in mind.”

Exclusive Auto Care and Auto Body is known for its ability to troubleshoot complicated vehicle issues that many repair shops aren’t qualified to handle. “Troubleshooting can be time-consuming, but we enjoy the challenge of finding solutions to our customers’ problems,” says Mr. Ngai. “We don’t just immediately replace parts—we take the time to find out what’s going on so it’s less likely to happen again.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Exclusive Auto Care and Auto Body

COMPANY CONTACT
Locations

San Mateo County

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SERVICES PERFORMED

Auto Body Repairs
Auto Paint
Auto Glass Replacement
Auto Detailing
Mechanical Repairs
Towing

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Exclusive Auto Care and Auto Body

Exclusive Auto Care and Auto Body works on all types of vehicles at its Redwood City facility.

Company Profile

Exclusive Auto Care and Auto Body provides a complete range of body repair services for all types of vehicles at its Redwood City facility. In addition to handling everything from dent repairs and custom paint jobs to comprehensive post-collision work, the company performs a variety of mechanical repairs and offers towing services throughout San Mateo County.

Owner Tommy Ngai says Exclusive Auto Care and Auto Body’s honest approach to the auto repair process has been a key factor in its success. “We always tell our customers what’s important to fix right away and what can wait until later, which they really appreciate. Our goal is to develop a long-term relationship with every customer, so we’re honest with them and work with their best interests in mind.”

Exclusive Auto Care and Auto Body is known for its ability to troubleshoot complicated vehicle issues that many repair shops aren’t qualified to handle. “Troubleshooting can be time-consuming, but we enjoy the challenge of finding solutions to our customers’ problems,” says Mr. Ngai. “We don’t just immediately replace parts—we take the time to find out what’s going on so it’s less likely to happen again.”

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Company Philosophy

“We’ve built our business on word of mouth, so we focus on providing service that makes our customers want to recommend us to their friends and families. We’re here to help in any way that we can, from answering their questions and offering advice to getting their cars back on the road as quickly and safely as possible.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto body repair shops that have earned the prestigious Diamond Certified award. For Exclusive Auto Care and Auto Body, keeping customers happy comes down to one specific aspect of the business: solving problems that most other body shops can’t. “Troubleshooting can be time-consuming and challenging, but we prefer to find solutions to our customers’ problems rather than just replacing parts on their cars,” explains owner Tommy Ngai. “This approach allows us to be honest with our customers and explain what’s important to fix for safety reasons and what can wait until later.”

Exclusive Auto Care and Auto Body has been providing body repair services for all types of vehicles at its Redwood City facility since 2012. The company handles everything from dent repairs and custom paint jobs to comprehensive post-collision work, and it also has the capabilities to perform various mechanical repairs and offer towing services throughout San Mateo County.

Unlike less experienced auto body shops that take an “assembly line” approach to their work and sacrifice customer service as a result, Exclusive Auto Care and Auto Body takes the time to build relationships with its clientele. “We love helping people and fixing their cars in ways that they appreciate and trust,” says Mr. Ngai. “And we’re not just a collision shop—we also do general auto maintenance, so our customers can always call us for advice or assistance with their car problems.”

Ultimately, Mr. Ngai sees Exclusive Auto Care and Auto Body’s “one-stop shop” status as its most important attribute. “Most shops provide either body work or general repairs, so the fact that we do both is definitely an advantage,” he says. “Once our customers build relationships with us, they can keep coming back for all of their vehicle needs.”

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Industry Info

After a car accident, remember that you don’t have to follow your insurance company’s recommendations for a body shop.

If you’ve ever been in a car accident, you know that insurance companies usually provide a list of recommended auto body shops for the repairs. While many of those shops are trustworthy and do good work, not all of them are the right choice for every situation.

Tommy Ngai, owner of Exclusive Auto Care and Auto Body in Redwood City, recommends taking some time to research your options to make sure you’re getting a shop that offers all of the services you expect. Here are some things to keep in mind when looking for a body shop:

  • Check reviews and see what previous customers are saying about the shops near you. That way, you’ll have an idea of whether it’s a decent shop that does its best to make its customers happy.
  • Call the shop and talk to someone about your specific needs.
  • Determine if the shop uses OEM replacement parts or aftermarket parts. “OEM parts fit better and last much longer than aftermarket parts,” says Mr. Ngai. “The steel and plastic is more durable on factory-made parts and more brittle and soft on aftermarket parts.”
  • Talk to the shop about details like repair timing, additional perks like rental vehicles or complimentary transportation, technician qualifications and paint matching.
  • Find out if the shop will work with your insurance company. Some companies will even fight for better replacement parts or services, depending on your insurance coverage.
  • Before you have to deal with an accident, try to learn what your insurance policy covers and requires in terms of repairs. Some insurance policies mandate that shops use less expensive aftermarket parts, which can devalue your vehicle. You should also talk about deductibles and other factors that are specific to your situation.
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Frequently Asked Questions

Q: Will you use OEM parts to fix my car?
A: Yes. We like using original equipment manufacturer (OEM) parts because they fit better and last longer than aftermarket parts.

Q: Will my car be safe to drive again after the repairs?
A: Absolutely. We fix everything to factory standards. Depending on the impact and level of structural damage, we use a measuring system to make sure there’s no movement in the chassis.

Q: Will you give me an estimate before work begins?
A: Yes. We understand that price can be an important factor, especially if you’re paying out of pocket for the repairs, so we’ll do our best to help you get a good deal.

Q: Does my insurance coverage dictate the types of repairs I get?
A: It depends on your individual policy. A lot of insurance companies will only pay for aftermarket parts, but if your vehicle is fairly new, we recommend installing OEM parts. Either way, we’ll work with your insurance company to get you the best possible repairs.

Q: Do you guarantee your work?
A: Yes. New paint is covered under warranty for as long as you own the vehicle. Replacement parts are guaranteed by the manufacturers, so those warranties vary.

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SELECTED PHOTOS FROM Exclusive Auto Care and Auto Body

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Tommy Ngai

Expert CONTRIBUTOR PROFILE
  • Tommy Ngai is owner of Exclusive Auto Care and Auto Body, a Diamond Certified company. He can be reached at (650) 273-5409 or by email.

Tommy Ngai: Exclusive Expertise 

By James Florence, Diamond Certified Resource Reporter

REDWOOD CITY — Few automotive professionals can boast equal expertise in mechanical and body work, but that’s precisely Tommy Ngai’s claim to fame. It all began with an early introduction to the field. “I’ve been working on cars since I was 12 or 13 years old,” he recounts. “Growing up on a farm, my first encounters with auto repair work consisted of fixing tractors. My brother-in-law owned a gas station that had a little repair shop, and I went to work for him as soon as I was old enough.”

During subsequent years, Tommy worked at Honda and Subaru dealerships before opening his own repair shop in 2012. “I had a dream to make an all-in-one auto repair and body facility,” he says. “Eventually, I moved from my 1,800-square-foot shop to an almost 18,000-square-foot shop, which gave me plenty of room to handle both mechanical and body repair work.”

Today, as owner of Exclusive Auto Care and Auto Body, Tommy says his favorite part of his job is serving his customers. “An important part of owning an auto shop is building clientele. When I was working at the dealerships, I had customers who would ask for me specifically when they brought in their cars. Some of those customers followed me when I left to start my own shop, and I’ve since added more. It feels good to have loyal clients who trust me to take care of their vehicles.”

A resident of Daly City, Tommy likes to stay active when he isn’t working. “I don’t think I ever relax—I’m a 24/7 kind of person,” he affirms. “My business takes up most of my time, but when I’m not working, I enjoy cooking and entertaining at my home. I also like going to restaurants in the city and watching basketball, football, and baseball.”

In regard to a career philosophy, Tommy espouses the importance of customer satisfaction. “Return customers are the lifeblood of any automotive business, so it’s really important to me that everyone leaves here satisfied. I always do my best to advise my customers, steer them in the right direction and make them feel that they got their money’s worth. I don’t want anyone leaving my shop unhappy—besides being bad for business, it just doesn’t feel good. I want to sleep well at night knowing my clients are happy with the service and value I provided.”

When asked the first thing he’d do if he were to retire tomorrow, Tommy says he’d take a vacation. “I haven’t traveled much in recent years due to being busy with work, so I’d probably make up for lost time and do some traveling. I’ve always wanted to go to Germany for Oktoberfest—that’s on my bucket list, so I’d probably do that first thing.”

Ask Me Anything!

Q: What’s your favorite local restaurant?

A: Niku Steakhouse in San Francisco.

Q: What are your favorite sports teams?

A: The Golden State Warriors, the Oakland A’s and the Oakland Raiders.

Q: Are you an early bird or a night owl?

A: Both. I always say sleep is a waste of time.

Q: What was your first car?

A: A 1984 Ford EXP Turbo. Most people haven’t heard of it. It was like a Ford Escort but a two-seater.

Q: What’s your dream car?

A: Any model of Ferrari.

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Expert articles
  • The Importance of a Pre-Purchase Auto Body Inspection

    REDWOOD CITY — You probably know that before buying a used vehicle, you should take it to a professional mechanic to have it checked out. However, an additional step you might not be aware of is having your potential purchase inspected by an auto body professional as well.

    While a mechanic can assess the condition of a vehicle’s engine and important safety components, they won’t be looking for issues related to the body. Used vehicles frequently have hidden body issues, and it often takes the trained eye of an auto body professional to spot them. In some cases, a technician will pull back a suspicious-looking body panel to find hidden damage that wasn’t properly repaired. For example, it’s not unusual to find damaged panels that were “repaired” using Bondo®, which is essentially like putting a bandage on the problem.

    While resources like CARFAX can be helpful for learning about a used vehicle’s history, the reality is that important details can (and often do) get missed. That’s why, if you want to ensure a wise purchase, you should bring the vehicle to a body shop as well as a mechanic for inspection.

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Expert video tip
  • Video: Why Get a Pre-Purchase Auto Body Inspection?

    Complete Video Transcription

    REDWOOD CITY — Tommy Ngai: It’s very important before you buy a used vehicle to have an autobody shop inspect the vehicle also, because sometimes the mechanic shop will see the safety needs, but they don’t see the structural needs. And, if there’s a problem, hidden inside that was in a previous accident, they may miss that. A lot of times what I’ve seen is once we take, you know, take a vehicle apart after a vehicle’s been in an accident, there is previous damage because there were some safety issues that were not repaired properly. And we do find that very, very frequently. So, before you ever bring a car to just an auto mechanic repair shop, an autobody shop that can do both is definitely will help you in a lot.

    Host: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.info.

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Exclusive Auto Care and Auto Body WEBSITE AND EXTERNAL FEED
  • Exclusive Auto Care and Auto Body SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Exclusive Auto Care and Auto Body
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 106 VERIFIED CUSTOMERS i

Carol S.

VERIFIED Exclusive Auto Care and Auto Body CUSTOMER

1 of 106

Quality 10
10
Loyalty Yes
CRITIQUE

I have referred many people to them.

They are good, personable, have fair prices and I trust them. Tommy, the owner, is a good guy.

Christopher J.

VERIFIED Exclusive Auto Care and Auto Body CUSTOMER

2 of 106

Quality 10
10
Loyalty Yes
CRITIQUE

They are a go-to.

Timely and did a great job

Charles B.

VERIFIED Exclusive Auto Care and Auto Body CUSTOMER

3 of 106

Quality 10
10
Loyalty Yes
CRITIQUE

Genuine people, I have worked with Tommy for a long time and he has always been very straightforward.

Very helpful, experienced and knowledgeable

Eric R.

VERIFIED Exclusive Auto Care and Auto Body CUSTOMER

4 of 106

Quality 10
10
Loyalty Yes
CRITIQUE

Go see Tommy. He takes care of his customers.

He does quality work. It is the only place I take my cars to.

Richard D.

VERIFIED Exclusive Auto Care and Auto Body CUSTOMER

5 of 106

Quality 10
10
Loyalty Yes
CRITIQUE

Not only do they do quality work, but if they can't find a part, they figure out how to make the part. I have an older car and they couldn't find a part or a certain tool, so they had the tool made. They went above and beyond.

They go above and beyond, are upfront and have good communication.

Cristina D.

VERIFIED Exclusive Auto Care and Auto Body CUSTOMER

6 of 106

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

They were honest about the service and all that stuff, how long it would take and they were thorough.

Leonard V.

VERIFIED Exclusive Auto Care and Auto Body CUSTOMER

7 of 106

Quality 10
10
Loyalty Yes
CRITIQUE

Great service, efficient and quality work

Quality work

Michael R.

VERIFIED Exclusive Auto Care and Auto Body CUSTOMER

8 of 106

Quality 10
10
Loyalty Yes
CRITIQUE

They do a fine job. They are very responsible and offer very good customer service.

They are reliable and do good work.

Oscar S.

VERIFIED Exclusive Auto Care and Auto Body CUSTOMER

9 of 106

Quality 10
10
Loyalty Yes
CRITIQUE

I mean they took care of mostly everything once they had possession of the car, and the car looks fine.

They did a good job. The car is fine.

Sean M.

VERIFIED Exclusive Auto Care and Auto Body CUSTOMER

10 of 106

Quality 10
10
Loyalty Yes
CRITIQUE

They are friendly and the mechanics are good.

The staff

Tiffany D.

VERIFIED Exclusive Auto Care and Auto Body CUSTOMER

11 of 106

Quality 10
10
Loyalty Yes
CRITIQUE

They are very responsive and pretty honest with opinions. I felt like they were not trying to make me do what I didn't want to do.

Honest and straightforward

Peter B.

VERIFIED Exclusive Auto Care and Auto Body CUSTOMER

12 of 106

Quality 10
10
Loyalty Yes
CRITIQUE

Quality service at reasonable price

Quality service

Alexander C.

VERIFIED Exclusive Auto Care and Auto Body CUSTOMER

13 of 106

Quality 10
10
Loyalty Yes
CRITIQUE

They are super reliable, quick and do a great job. I have already recommended them to friends.

Super trustworthy

Avery W.

VERIFIED Exclusive Auto Care and Auto Body CUSTOMER

14 of 106

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

They do a good job.

Bart A.

VERIFIED Exclusive Auto Care and Auto Body CUSTOMER

15 of 106

Quality 10
10
Loyalty Yes
CRITIQUE

They do top notch work.

Punctuality, on time and Tommy does a great job.

Alex Y.

VERIFIED Exclusive Auto Care and Auto Body CUSTOMER

16 of 106

Quality 10
10
Loyalty Yes
CRITIQUE

They are pretty good, the staff are really friendly and do a good job. Our multiple cars use their service.

We take multiple cars there. The price is fair and everything is good.

Logan V.

VERIFIED Exclusive Auto Care and Auto Body CUSTOMER

17 of 106

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

They did a great job with my car.

Jason K.

VERIFIED Exclusive Auto Care and Auto Body CUSTOMER

18 of 106

Quality 10
10
Loyalty Yes
CRITIQUE

It's a good, small, local shop.

Customer service and friendly

Francisco P.

VERIFIED Exclusive Auto Care and Auto Body CUSTOMER

19 of 106

Quality 10
10
Loyalty Yes
CRITIQUE

I have already recommended them.

Everything is good and working perfectly for me.

Ian S.

VERIFIED Exclusive Auto Care and Auto Body CUSTOMER

20 of 106

Quality 10
10
Loyalty Yes
CRITIQUE

They do a fantastic job.

Easy doing business with them, they did a great job on the paint and the body work has always been great. They are amazing.

Read All 106 Survey Responses at Ratings View
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