Haddon Heating & Cooling considers every job an opportunity to deliver customer satisfaction. “We take pride in our work, and we honestly care about how each job turns out,” says owner David Haddon. “That’s what drives us. We like to do the kind of work that leads to more happy customers, who may in turn recommend us to their families and friends.” Referrals from satisfied clients have helped the company grow while earning its reputation for quality service. To show its appreciation, Haddon Heating & Cooling offers a program that rewards customers for their referrals.

Mr. Haddon says his company approaches every job with a commitment to thoroughness. “We assess problem areas and consider other factors that go beyond routine installations. We put a lot of thought into each project and look at things from the viewpoint of the customer. If we can fulfill their needs, we’ve successfully done our jobs.”

Haddon Heating & Cooling has special expertise with zoning, a system that allows homeowners to regulate heating and cooling in different parts of their homes. Mr. Haddon cites the example of a two-story house where the heater and air conditioner work downstairs but not upstairs. “It’s something we can do to improve people’s comfort, and it’s a popular option with our customers.”

Another area of expertise for Haddon Heating & Cooling is air filtration, which can significantly improve air quality and make a home feel more comfortable. Different types of filtration systems can be integrated into heating and cooling systems to create whole-house filtration, which is especially beneficial for people with allergies or respiratory issues. “We provide our customers with filters that are above and beyond the standard disposable filters that are available at hardware stores,” says Mr. Haddon. “For most jobs that don’t require any special filtration, we install ‘half-filtration,’ which can filter 92 to 94 percent. That’s just something extra we like to do.”

Haddon Heating & Cooling also specializes in designing and installing systems for older homes with dated electrical wiring. If an old furnace is located in a wall between rooms, the company’s technicians will remove it, patch the wall and paint it to look like new. In fact, says Mr. Haddon, any interior or exterior part of the house that’s impacted will be fixed and restored to look better than new. “People really appreciate that service, because it simplifies everything for them.” In the case of older homes with duct systems that contain asbestos, Haddon Heating & Cooling provides abatement services before installing new ductwork.

Maintain your new heating or cooling system to prevent future problems and unwanted repair costs. It’s a good idea to hire a qualified contractor to perform an annual pre-season check-up and make sure everything is running smoothly. Heating and cooling companies are extra busy during the summer and winter months, so schedule check-ups accordingly—the cooling system in the spring and the heating system in the fall. Plan these service calls to correspond with the seasonal time changes, when home smoke alarm batteries are also tested.

To perform a typical maintenance check-up on your heating or cooling system, take the following steps:

• Check thermostat settings to ensure the system keeps you comfortable when you’re home and saves energy while you’re away.
• Tighten all electrical connections and measure voltage and current on motors. Faulty electrical connections can cause unsafe system operation and reduce the life of major components.
• Lubricate all moving parts to reduce motor friction and decrease the amount of electricity you use.
• Check and inspect the condensate drain in your central air conditioner, furnace or heat pump (when in cooling mode). A plugged drain can cause water damage in the house and affect indoor humidity levels.
• Check system controls to ensure proper and safe operation. Check the starting cycle of the equipment to assure the system starts, operates and shuts off properly.
• Inspect, clean or change the air filters in your central air conditioner, furnace or heat pump once a month. Your contractor can show you how to do this. A dirty filter can increase energy costs and damage your equipment, leading to early failure.

Q: Are your employees trustworthy and easily recognizable?

A: Absolutely. Each of our employees has been with us for quite a while, and our staff is like family. Our employees can be easily identified by their uniforms and name badges, as well as the company trucks they drive.

Q: Do you keep jobsites clean?

A: Yes. We take measures to ensure work areas are kept completely clean. We prepare each house before we get started—we lay down canvas tarps from the point of entry to where we’re working and cover everything in between—and clean up at the end of every day.

Q: How long does the average job take?

A: The range is usually one to three days. A two-day project is most common.

Q: What’s your average lead time?

A: We can usually begin a new job within a week or two, depending on how busy we are at any given time.

Q: Do I have to be at home while the work is being done?

A: No, as long as we have access to your house and you feel comfortable with us being there. We’re fully bonded and insured, and we employ safe and trustworthy installers. Once you meet them, you’ll feel free to go about your day without worrying about anything.

Q: Do you provide a supervisor for each job?

A: Yes. We typically send out a two-man installation team, and one of them is a supervisor. In addition, we have other people in positions of authority who regularly visit jobsites to make sure everything is in order.

Q: How much savings can I expect with my new heating and cooling system?

A: We only install high-efficiency products, so depending on the age of your existing system, the size of your home and the system you’re considering, we can calculate the energy savings you can expect to see.

Q: Can you explain the details of any energy-saving incentives, rebates or tax credits that might be available to me?

A: Yes. We can walk you through everything, from what equipment qualifies to the steps necessary to obtain them. If there’s paperwork that needs to be processed, we can do that, too.