Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for tree service companies that have earned the prestigious Diamond Certified award. For Majestic Tree Service, the key to keeping clients happy is simple: utilize state-of-the-art equipment and industry-best training to make sure their trees are as healthy and beautiful as possible. “The best part of every project is when the customer sees how much we’ve been able to improve their trees,” affirms owner Jonathan Gil. “Ultimately, our number one goal is to make sure our clients are completely satisfied with the outcomes of their jobs.”

Majestic Tree Service has been providing tree care services for residential and commercial clients in Santa Clara and Alameda Counties since 2012. The company has the in-house capabilities to handle everything from scheduled pruning and trimming to stump grinding and removal, and it’s also qualified to perform logging, land clearing, and other specialized work.

Unlike less experienced tree care companies that don’t prioritize staying educated on the industry’s latest developments, Majestic Tree Service provides every project with the hands-on expertise of an ISA Certified arborist. “The fact that I’m ISA Certified means I bring extensive experience to every project,” says Mr. Gil. “Since I know about tree biology, pest diagnosis and management, and tree safety practices, I’m able to offer a more well-rounded experience and make sure our customers get the best possible tree care.”

Another distinguishing attribute of Majestic Tree Service is its competitive approach to pricing, which Mr. Gil says is unusual based on the level of service and expertise it provides. “We have a lot of overhead and certifications, so we could charge more, but we stay in the competitive range so our clients can get a good value. The quality of our work is much better than our competitors but our prices aren’t higher, and that really sets us apart.”

When it comes to tree care, it’s best to invest in a certified arborist who can provide high quality and value.
Tree work can be expensive, especially if you need multiple trees serviced at once. However, if you make a hiring decision based solely on price, you might run into an unlicensed, uninsured company that doesn’t have the experience to do a safe, effective job. To avoid such a situation, it’s best to hire a certified arborist or a tree company that has an arborist on staff.

Arborists who are certified by the International Society of Arboriculture (ISA) have proven education and experience that allows them to provide quality tree services, including pruning, tree removal, emergency care for damaged trees, tree planting, preventative maintenance, cabling, disease and pest diagnosis and management, and more. While their services may be more expensive at the outset, the long-term health benefits for your trees are substantial.

“Tree work can be difficult and even dangerous if it’s not done correctly, so a company’s labor costs should reflect that,” says Jonathan Gil, owner of Majestic Tree Service in San Jose. “Gardeners generally charge less than arborists and licensed tree contractors because their services can’t compare to what those professionals offer.”

Arborists have been trained in best practices for keeping trees healthy and safe. In contrast, unlicensed and uneducated operators may suggest tree topping, use unsanitary tools, prune during the wrong times of year, or make other mistakes that leave your trees vulnerable to disease or instability.

Furthermore, hiring an uninsured or unlicensed company can put you at unnecessary financial risk. Accidents can destroy property and injure workers, and if the company isn’t covered by insurance, you may be required to pay for the damages. The best way to avoid this is to hire a company that’s staffed by certified arborists, has the correct insurance and licensing, and offers value rather than artificially low prices.

Q: When can you start my tree project?
A: We can usually get to most jobs within a week, but larger projects may need to be scheduled out a bit further. Talk to us about your needs and we’ll give you a start date.

Q: How long will it take to complete my job?
A: It depends on the size of the job and the number of technicians we need to complete the work, but once we know those details, we’ll be able to give you a rough estimate. Most jobs take a day or less to complete, but it really depends on the specifics.

Q: Can you give me an estimate online or over the phone?
A: No. It’s always best for us to see the project in person so we can give a better assessment of the work that needs to be done.

Q: How often should I have my trees serviced?
A: Most trees should be cared for every three to five years. Bushes and shrubs need more frequent care. We can help you determine how often your specific trees should be serviced.

Q: Why are arborists and tree care companies more expensive than gardeners?
A: Tree work is difficult and can be dangerous if it’s not done correctly, so labor costs reflect that. Gardeners charge less because their work can’t compare to that of trained tree care professionals. Most gardeners don’t have insurance, and they’re not climbing trees or studying tree care. Arborists have to be much more knowledgeable because they provide a specific service.