Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for drywall contractors that have earned the prestigious Diamond Certified award. For Michael B. Mayock Inc. dba A Complete Drywall Company, the key to achieving and maintaining high levels of customer satisfaction is simple: utilize its industry experience to provide services that most drywall companies don’t offer. “For example, we have the training and equipment to install soundproofing products, which isn’t typical for this line of work,” says President Michael Mayock. “Our clients really appreciate having access to different types of services under one roof.”

A Complete Drywall Company has been providing custom drywall services for residential and commercial clients throughout the Greater Bay Area since 1986. The company’s drywall capabilities include plastering, taping, all forms of texturing, Level 5 smoothwall application, metal stud framing and trimless work, and it’s also qualified to repair damaged plaster.

Unlike less experienced drywall contractors that take a “one size fits all” approach to every project in an effort to maximize their workload volume, A Complete Drywall Company takes a detail-oriented approach that ensures each client’s specific needs are met. “From papering floors to double putty coating drywall, we make sure everything we do provides a higher level of quality and value,” says Mr. Mayock. “For example, jobsite cleanliness is a huge focus for us–when we leave a client’s home or business, we want it to look like we were never there.”

Ultimately, Mr. Mayock says A Complete Drywall Company’s most important attribute is its highly experienced technicians, all of whom share his passion for high-quality workmanship. “Our technicians understand every drywall job is unique, so they make sure they’re using the best methods for the job at hand and focus on details throughout each step of their work. We don’t consider any job complete until the client is 100 percent satisfied.”

If you want to add more privacy to your life, consider soundproofing your home. Your home should be your respite from everyday life, but loud neighbors, traffic sounds, and outdoor noises can interrupt your peace and make your environment less relaxing. Fortunately, there are soundproofing options that can keep your home quieter by blocking incoming sounds from the outside and other rooms. “Soundproofing is an up-and-coming service that more homeowners are asking for,” shares Mike Mayock, president of Michael B. Mayock Inc. dba A Complete Drywall Company in San Rafael. “People are catching on to the idea that they can install products that will improve room quietness and even eliminate unwanted sounds.”

Maybe you’ve tried using area rugs, carpeting, bookcases, or acoustic padding or tiles to deaden sounds and make your home quieter. These are fine choices to temporarily dampen noise, but for true soundproofing, you need to work with a contractor that understands the materials, products and installation methods that will get you the best results. Mr. Mayock says many soundproofing options are dependent on the homeowner’s preferred outcome. “If you want soundproofing added to walls, you can choose a double layer of QuietRock on top of the existing sheetrock. That will help limit sounds that enter and exit the room, but it won’t completely eliminate them.”

If you want complete soundproofing, you can opt to have a contractor pull your existing sheetrock and install soundproofing materials and QuietRock in the walls and ceilings. “This option will soundproof your home so you don’t get sound transfer between rooms or from the outside,” affirms Mr. Mayock. “You can also install noise barriers, acoustic wall panels, acoustic putty, and sound isolation clips for windows and doors.”

For complete soundproofing, Mr. Mayock recommends working with a sound engineer to put together a customized soundproofing package and then hiring a contractor to install it. If you want to soundproof walls so noise isn’t heard from room to room, there are many ready-made systems that can make a big difference.

Q: Do you take on jobs of all sizes?

A: Yes, we’ll work on anything from a single wall patch to a full-house drywall or texturing job.

Q: How soon can I get an estimate?

A: It depends on the time of year and how busy we are. We try to get to each client as quickly as possible, but sometimes it can take up to a week to get an estimate.

Q: Should I do anything to prepare my home before the job begins?

A: Yes, you should clear out all the items from the rooms in which we’ll be working. We provide protection for flooring and other areas, but we recommend that you remove furniture and other items to prevent accidents and keep the project on schedule.

Q: Can you remove popcorn ceiling and wall texturing?

A: Yes, we do that all the time. It’s easy and the results are great.

Q: Can you help me soundproof my house?

A: Yes. We recommend working with a sound engineer to put together the best soundproofing package for your needs, and then we can install that system. We can also help you improve the sound transfer between your walls by caulking joints and installing products like QuietRock.