Diamond Certified Company Report

Molly Maid of Sonoma County

Name: Molly Maid of Sonoma County
Address: US
Telephone: (707) 219-6365
Rating: 8.8

(707) 219-6365

Contact

Diamond Certified Company Report

Molly Maid of Sonoma County

(707) 219-6365

Contact

Diamond certified ratings dashboard

CUSTOMER SATISFACTION i

Customer LOYALTY i

Helpful Expertise i

Company Credentials i

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Phone SURVEY RESPONSES FROM 215 VERIFIED CUSTOMERS i

Karen B.

VERIFIED Molly Maid of Sonoma County CUSTOMER

1 of 215

Quality 10

10 10

Loyalty Yes

CRITIQUE

They do an excellent job and they are fast.

They are very nice and get down to business.

Doris C.

VERIFIED Molly Maid of Sonoma County CUSTOMER

2 of 215

Quality 10

10 10

Loyalty Yes

CRITIQUE

Every thing was fantastic.

They were quick.

Jill C.

VERIFIED Molly Maid of Sonoma County CUSTOMER

3 of 215

Quality 10

10 10

Loyalty Yes

CRITIQUE

They are consistent and always show up on time.

You can rely on them.

Read All 215 Survey Responses at Ratings View

Diamond certified VIDEO PROFILE

Diamond certified company PROFILE

Molly Maid of Sonoma County provides a wide range of residential cleaning services for customers throughout Sonoma County. The company has the training and equipment to handle everything from routine household cleanings to deep cleanings for move-ins and move-outs, and it offers customized programs that let clients design plans that work with their preferences and schedules.

Owner Ehsan Rezaei says Molly Maid of Sonoma County’s accountability and punctuality have allowed the company to build a loyal clientele base. “Our customers are very important to us, so we make sure we’re there for them whenever they need us. They always tell us how much they appreciate how fast, reliable and flexible we are when it comes to achieving their cleaning goals.”

Molly Maid of Sonoma County uses state-of-the-art equipment and materials on every job, including Green cleaning products that reduce allergens, bacteria and germs. “We also use a software program to perform quality control checks,” adds Mr. Rezaei. “We understand that each customer has different requirements for cleaning their house, so we work hard to meet those expectations and accommodate their lifestyle.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Molly Maid of Sonoma County

COMPANY CONTACT

Molly Maid of Sonoma County

(707) 219-6365

EMAIL
Map Hours Website OPEN NOW

Service AREA

Sonoma County

SERVICES PERFORMED

Residential Cleaning
Move-In & Move-Out Cleaning
Deep Cleaning
Green Cleaning

CAPABILITIES TABLE

Company Name:	Molly Maid of Sonoma County
Website:	www.mollymaid.com/local-house-cleaning/ca/southern-sonoma-county
Phone Number:	(707) 219-6365
DCID Number:	DCID7077690770
Hours:	Mon – Fri: 8am – 5pm
Areas Served:	Serving Sonoma County
Managers:	Ehsan Rezaei, Owner
Years in industry:	6 (Hesam Rezaee)
# of Employees:	25
Insurance:	Liability Insurance, Workers’ Compensation
Memberships:	Better Business Bureau
Founded:	2004
Areas of Expertise:	Residential Cleaning, Move-In & Move-Out Cleaning, Deep Cleaning, Green Cleaning
Customer Type:	Residential
CC Accepted:
Health Safety Qualified	Certification #10028

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Molly Maid of Sonoma County

A look at Molly Maid of Sonoma County’s fleet of service vehicles

Company Profile

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Company Philosophy

“Our goals are to fulfill our customers’ needs and provide them with clean environments that make them feel as relaxed and comfortable as possible. Ultimately, we want to develop long-term relationships with our clients and become part of their lives, so we do whatever it takes to ensure their satisfaction.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for house cleaning companies that have earned the prestigious Diamond Certified award. For Molly Maid of Sonoma County, the best way to earn the loyalty and appreciation of its customers is to be punctual and accountable on every job, regardless of the size. “We’re always on time, we never cancel appointments and we’re there when our clients need us,” affirms President Hesam Rezaee. “Our professional cleaners show up with the supplies and equipment they need to do the best possible job.”

Molly Maid of Sonoma County has been providing cleaning services for residential customers throughout Sonoma County since 2004. The company has the capabilities to handle everything from routine household cleanings to deep cleanings for move-ins/move-outs, and it offers customized programs that allow clients to tailor their cleaning plans to meet their preferences. “We know that each customer has different needs, so we work hard to customize our services and accommodate our clients’ schedules and lifestyles,” says Mr. Rezaee.

Molly Maid of Sonoma County further differentiates itself from other cleaning companies by maintaining an honest, dedicated, reliable staff of cleaners who’ve all passed background checks and are consistently monitored for quality performance. “Customer satisfaction always comes first for us, and having a crew that does a great job in the field is the key to achieving that goal,” says Mr. Rezaee. The company also equips its vehicles with GPS devices that ensure crews go to the right homes and spend the correct amount of time there, and specialty software enables ease of scheduling that confirms customers get the exact cleaning services they want.

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Industry Info

When it comes to hiring a house cleaning company, make sure you choose one that’s right for your specific needs.

Most house cleaning companies offer one-time, occasional and regularly scheduled cleaning services, so when it comes to hiring one for your home, the first thing to consider is what type of cleaning you need and how often you’d like it to be done. Deep cleaning and one-time services tend to be more in-depth and expensive than routine cleaning, and since most companies price repeat cleanings lower than one-time cleanings or deep cleanings, you can often get the best value by working with a company to find a service schedule that works for your lifestyle. According to Hesam Rezaee, president of Molly Maid of Sonoma County in Petaluma, that tends to be once every two weeks. “Most families don’t need their homes cleaned on a weekly basis—they prefer a maintenance-level of service.”

A ‘maintenance’ cleaning schedule means the family usually does day-to-day cleaning and then a professional comes in every two weeks, which adds up to a clean home without a large price tag “Homeowners should expect a maintenance cleaning service on each visit if they work with a company on a regular basis,” confirms Mr. Rezaee. “They aren’t going to do a deep cleaning every time. Initial visits are usually very detailed and the entire house gets scrubbed, but on regular visits, most companies try to clean the way the customer prefers.”

Mr. Rezaee says sticking with a cleaning company you like is a good way to ensure your long-term satisfaction. “When you work with the same company for years, they can almost be considered part of the family. The crew works hard because they have a longstanding relationship with you and understand what you expect, which can simplify the cleaning process and bring long-term benefits.”

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Frequently Asked Questions

Q: How long does it take you to clean a typical home?
A: For a three-bedroom, two-bathroom home, it usually takes us two to three hours to clean the entire thing.

Q: How do you charge for your services?
A: For one-time or occasional cleanings, we charge based on the actual time of the cleaning. For regular service, our estimator will come to your home, explain what’s included in the work, record any specific instructions you have, and give you a flat rate based on the duties and frequency you choose. The more frequent the cleaning, the lower the price because your home stays cleaner between appointments.

Q: What cleaning supplies and products do you use?
A: We try our best to use nontoxic, environmentally-friendly cleaning products, but our priority is always to use the right product for the specific surface. For example, we clean hardwood floors with a product that’s not harmful to the wood, and our customers love it.

Q: How many people will you send to my home?
A: We usually send two crew members to each job. Sometimes we send three, but we’ve found that teams of two are usually the most efficient.

Q: Will I have the same cleaning crew each time?
A: We try to assign the same crew every time. It makes it easier for both sides—you know your cleaners and the cleaners know what you want. Unless there’s an emergency or you book an appointment when your crew is already scheduled to work on another home, you’ll have the same cleaners.

Q: Do you work on holidays?
A: We don’t offer cleaning appointments on Thanksgiving, Christmas Day, New Year’s Day or Fourth of July. If you have a regularly scheduled cleaning appointment on one of those dates, we’ll reschedule you for another day.

Q: Can you clean carpets?
A: No, but we work with reputable carpet cleaning companies that are bonded and insured, so we can give you a reference if you need that type of work.

Q: What’s the best way to clean an oven?
A: If the oven has a self-cleaning option, let it run for an hour, then apply oven cleaner and let it sit for a while before scrubbing the oven with a soft sponge.

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SELECTED PHOTOS FROM Molly Maid of Sonoma County

A look at Molly Maid of Sonoma County’s fleet of service vehicles
Molly Maid of Sonoma County
Molly Maid of Sonoma County
Molly Maid of Sonoma County
Molly Maid of Sonoma County
Molly Maid of Sonoma County

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Ehsan Rezaei

Expert CONTRIBUTOR PROFILE

Ehsan Rezaei is owner of Molly Maid of Sonoma County, a Diamond Certified company. He can be reached at (707) 219-6365 or by email.

Ehsan Rezaei: A Clean Opportunity

By James Florence, Diamond Certified Resource Reporter

PETALUMA — Ehsan Rezaei had often dreamed of running his own business, but he never imagined it would be a house cleaning franchise. “My younger brother, Hesam, and I had been talking about starting a business together,” he recounts. “Originally, we thought about running a restaurant franchise, but one day he called and told me about a house cleaning franchise he’d found. I didn’t know anything about house cleaning, but it seemed like a good opportunity and we decided to give it a shot. In 2013, we opened the Sonoma County branch of Molly Maid. It took some time to get fully acquainted with the industry, but once I got the hang of things, I really liked it.”

Today, as owner of Molly Maid of Sonoma County, he says his favorite part of his job is the daily diversity. “One thing I enjoy about the house cleaning business is the fact that every day is different. You’re not stuck in the same place; rather, you’re constantly visiting different houses and interacting with different people, so it never gets dull.”

A resident of Petaluma (where he lives with his wife, Samineh), Ehsan spends his time outside of work engaged in a variety of pastimes. “I enjoy playing sports, swimming and working out at the gym,” he details. “My wife and I also like hiking, camping, going to the beach and trying new restaurants in the city.”

In his life and career, Ehsan espouses the virtues of paying it forward. “I believe that you receive by giving,” he explains. “When you help others and do good in the world, that good tends to come back to you in some way. In regard to my business, this means going the extra mile to make customers happy and doing the best possible job we can for them. When we do this, that good comes back to us in the form of repeat business and referrals.”

When asked the first thing he’d do if he were to retire tomorrow, Ehsan says he would travel. “I would visit some places I’ve never been to and just see more of the world. I think I’d actually start here in the United States. I haven’t seen a lot of this country, so I’d probably take my wife on a road trip.”

Ask Me Anything!

Q: What’s your favorite TV show?

A: The Daily Show With Trevor Noah.

Q: Music or talk radio?

A: Talk radio.

Q: Are you an early bird or a night owl?

A: An early bird.

Q: What’s your favorite restaurant?

A: Ryoko’s Japanese Restaurant & Bar in San Francisco.

Q: Do you collect anything?

A: I collect antiques. Whether it’s an old radio or a classic car, I really like things from the past.

Expert articles

How (and When) to Clean Your Dishwasher

By Ehsan Rezaei of
Molly Maid of Sonoma County
PETALUMA — Your dishwasher cleans your dishes, but sometimes it needs to be cleaned as well. Here are some signs that it’s time to clean your dishwasher:
- Reduced effectiveness in washing
- Calcium stains from the hard water
- An unpleasant odor
- Mold
If it seems your dishwasher is in need of cleaning, utilize the following method:
- Fill a coffee cup with vinegar and place it on your dishwasher’s top rack. (The dishwasher should be otherwise empty.)
- Sprinkle some baking soda inside the dishwasher.
- Run the dishwasher on its heavy washing cycle.
After the cycle is finished, open your dishwasher and take a look—you’ll be surprised by how clean it looks and smells.
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Expert video tip

Video: How to Clean Your Dishwasher

With Ehsan Rezaei of
Molly Maid of Sonoma County

Complete Video Transcription

PETALUMA — Host, Sarah Rutan: Your dishwasher cleans your dishes, but sometimes it needs to be cleaned as well. Today we’re in Petaluma with Diamond Certified Expert Contributor Ehsan Rezaei of Molly Maid of Sonoma County to learn more.

Diamond Certified Expert Contributor, Ehsan Rezaei: All right, I want to show you how to keep your dishwasher clean. Beyond the normal maintenance that’s spelled out in your dishwasher manual, sometimes a dishwasher needs cleaning. You will know it’s time to clean if your dishwasher begins to lose its effectiveness, or gets calcium stains from the hard water, or gives your dishes an odor. Or, whenever you notice mold in your dishwasher. Or, for any reason, you notice that your dishwasher doesn’t work the same as before.

In this situation, we need vinegar and baking soda. Simply fill a coffee cup full of vinegar. Place vinegar in your dishwasher top rack. And sprinkle baking soda in your dishwasher. Your dishwasher should be empty. Put on your dishwasher on the heavy duty cycle. And after that, you will be surprised!

Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.info.
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Molly Maid of Sonoma County WEBSITE AND EXTERNAL FEED

COMPANY WEBSITE

https://www.mollymaid.com/local-house-cleaning/ca/southern-sonoma-county.aspx

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