Diamond Certified Company Report

North Coast Carpet Care, Inc.

Diamond Certified Company Report

North Coast Carpet Care, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 445 VERIFIED CUSTOMERS i

Kelli M.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

1 of 445

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provide a wonderful service. Their representatives, the people they send out, are very nice, friendly, and careful around your furniture. They take care with your possessions. They're conscientious.

We've been using them for 21 years, so we trust them. They are trustworthy.

Barbara B.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

2 of 445

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're the best. They are always accommodating with scheduling. They have impeccable courtesy. The employees are professional. I've been using them for 15 years. I can't say enough about them. I use them for our business offices and our home. They are the go-to company.

They are always on time and always professional whether in your home or in the office. Everything is yes and easy. They do a great job, a great company.

Annette H.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

3 of 445

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're reliable, and they do an excellent job in a timely way, very good.

I like how good my carpets look when they're done. The people who come out are always very friendly. I have my carpets cleaned every 3 months, and they do a good job.

Read All 445 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

North Coast Carpet Care, Inc. cleans carpets, upholstery, drapes, tile and grout, hardwood floors, area and Oriental rugs, and other furnishings for residential and commercial clients in Marin, Sonoma, and Napa Counties. The family-owned and operated company’s process includes pre-spotting, pre-conditioning, and moving and replacing most furniture. In addition to its regular services, it cleans automobile and RV interiors... Read moreShow less

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON North Coast Carpet Care, Inc.

COMPANY CONTACT
Service AREA

Sonoma County
Marin County
Napa County

SERVICES PERFORMED

Cleaning, Repairs & Restretching
Commercial & Residential Upholstery Cleaning
Water Damage
Pet Odor Removal & Deodorizing
Tile & Grout/Area Rugs Cleaning
Hardwood Floor Cleaning

BRANDS Supported
  • 3M Scotchgard

  • Green Guard

DIAMOND CERTIFIED RESEARCHED ARTICLES ON North Coast Carpet Care, Inc.

North Coast Carpet Care’s fleet of service vehicles

Company Profile

North Coast Carpet Care, Inc. cleans carpets, upholstery, drapes, tile and grout, hardwood floors, area and Oriental rugs, and other furnishings for residential and commercial clients in Marin, Sonoma, and Napa Counties. The family-owned and operated company’s process includes pre-spotting, pre-conditioning, and moving and replacing most furniture. In addition to its regular services, it cleans automobile and RV interiors; provides water damage restoration services; repairs and restretches carpets; and offers fiber protection... Read moreRead Less

Company Philosophy

“We’re truly passionate about our work, and our primary motivation is to maintain our customers’ happiness. Our commitment to customer service begins with each client’s initial phone call; from there, we establish a professional relationship and... Read moreRead Less

Comparative Summary

Carpet and upholstery cleaning companies are always looking for ways to distinguish themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, North Coast Carpet Care, Inc. sets itself apart by exceeding industry standards for employee certification... Read moreRead Less

Industry Info

Advancements in technology have made carpet cleaning more effective than ever. The last two decades have seen an influx of innovative developments in carpet manufacturing, particularly in the area of carpet fiber engineering. “A perfect example is Mohawk—they’re making fiber out of water bottles, and because of that, they’ve become one of the... Read moreRead Less

Frequently Asked Questions

Q: How soon can you get here?

A: We have multiple vehicles, so we can usually schedule an appointment around your schedule instead of ours. We provide service seven days a week, and when it comes to water damage restoration, we’re available 24 hours a day... Read moreRead Less

SELECTED PHOTOS FROM North Coast Carpet Care, Inc.

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Diamond Certified RATINGS ON North Coast Carpet Care, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 445 VERIFIED CUSTOMERS i

Kelli M.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

1 of 445

Quality 10
10
Loyalty Yes
CRITIQUE

They provide a wonderful service. Their representatives, the people they send out, are very nice, friendly, and careful around your furniture. They take care with your possessions. They're conscientious.

We've been using them for 21 years, so we trust them. They are trustworthy.

Barbara B.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

2 of 445

Quality 10
10
Loyalty Yes
CRITIQUE

They're the best. They are always accommodating with scheduling. They have impeccable courtesy. The employees are professional. I've been using them for 15 years. I can't say enough about them. I use them for our business offices and our home. They are the go-to company.

They are always on time and always professional whether in your home or in the office. Everything is yes and easy. They do a great job, a great company.

Annette H.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

3 of 445

Quality 10
10
Loyalty Yes
CRITIQUE

I think they're reliable, and they do an excellent job in a timely way, very good.

I like how good my carpets look when they're done. The people who come out are always very friendly. I have my carpets cleaned every 3 months, and they do a good job.

Michael T.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

4 of 445

Quality 10
10
Loyalty Yes
CRITIQUE

They were thorough, very professional and very good with time management.

I felt that I could trust them and they were doing a good job.

Marvin T.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

5 of 445

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

The technician's experience and professionalism

Leslie K.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

6 of 445

Quality 10
10
Loyalty Yes
CRITIQUE

They were very prompt, communicative and they did an excellent job.

They came out on time and everything was up to our standards. They did a good job cleaning our carpets.

Michele S.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

7 of 445

Quality 10
10
Loyalty Yes
CRITIQUE

They were easy to book and affordable. They cleaned the carpets thoroughly.

They came out so quickly and they were really easy to work with.

Mark D.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

8 of 445

Quality 10
10
Loyalty Yes
CRITIQUE

They were on time and they got the job done.

They got my carpet clean.

Roger W.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

9 of 445

Quality 10
10
Loyalty Yes
CRITIQUE

I have used them for years.

They were able to get out stubborn stains.

Khristine H.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

10 of 445

Quality 10
10
Loyalty Yes
CRITIQUE

They are timely and responsive.

How quickly they were able to come out

Amy A.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

11 of 445

Quality 10
10
Loyalty Yes
CRITIQUE

I would just recommend them because they are good at their job.

They did what was expected and they cleaned the carpets really well. They were personable.

Angela S.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

12 of 445

Quality 10
10
Loyalty Yes
CRITIQUE

They can do anything.

They were professional and convenient.

Kalene M.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

13 of 445

Quality 10
10
Loyalty Yes
CRITIQUE

The guy who came out to pick up my carpet answered all of the questions that I had about carpeting. He was really nice.

They came and picked it up really quickly. The price was reasonable and they delivered it when they said they would.

Kiyoko M.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

14 of 445

Quality 10
10
Loyalty Yes
CRITIQUE

They are nice and helpful.

It was quick.

Jonathan P.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

15 of 445

Quality 10
10
Loyalty Yes
CRITIQUE

They are reliable, fast and efficient.

The associate who came out was right on time and had a lot of experience. He listened to what we needed and delivered completely.

Janice B.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

16 of 445

Quality 10
10
Loyalty Yes
CRITIQUE

They do a good job.

My carpets looked good when they were finished. They were nice people and they were on time.

Mike G.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

17 of 445

Quality 10
10
Loyalty Yes
CRITIQUE

It was good.

The scheduling was easy and the technician was friendly.

Hannah K.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

18 of 445

Quality 10
10
Loyalty Yes
CRITIQUE

That it was really good and I would recommend them.

It was quick, easy to book and they got all of the stains out of my carpet.

Denise M.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

19 of 445

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

I have always liked the guy who comes out. They are polite and they do a good job.

Al V.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

20 of 445

Quality 10
10
Loyalty Yes
CRITIQUE

I was happy with them.

They knew what to do.

Read All 445 Survey Responses at Ratings View
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