Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for garage door companies that have earned the prestigious Diamond Certified award. For Palms Garage Doors, the keys to keeping clients happy are simple: take the time to understand their needs and make sure they have positive experiences. “I like to provide the type of service that I would expect to receive if I was the customer,” says owner Elad Levi. “My clients can be sure that I’ll deliver everything that I promise and be there if they ever need help with their garage doors.”

Palms Garage Doors has been installing and repairing garage doors and openers for residential and commercial clients in Santa Clara, San Mateo, Alameda, Contra Costa, Marin, and San Francisco Counties since 2021. The company has the in-house capabilities to work on all types of garage doors (including swing-out and sectional models), and its maintenance services include realigning track doors, fixing cables and springs, and more.

Unlike less experienced garage door companies that take a “hands off” approach to dealing with unexpected issues, Palms Garage Doors makes itself available to follow up with clients and confirm that their expectations are being met. “I do my best to understand where each customer is coming from,” affirms Mr.Levi. “Even if things don’t go as smoothly as they should, I show up as many times as necessary to resolve the issue and complete the job to the client’s full satisfaction.”

Another distinguishing attribute of Palms Garage Doors is its dedication to quality control in every aspect of its operations, which Mr. Levi says is important for ensuring first-rate results. “Quality control is sacred in this industry, so I take as many measures as possible to ensure the quality of my work, including performing extensive inspections (pre-service and post-service) and offering emergency services. I understand the importance of feeling safe at home, and having a secured garage door is a big part of that.”

If you’re in the market for a new garage door, consider installing one that syncs with your smart home system.
Just as the garage door opener revolutionized ease of access with the push of a button, smart home systems allow homeowners to control their doors with phones, speakers and other devices. From adapters that make older garage doors controllable with smart systems to garage hubs that operate as full-service smart systems, automated options are plentiful. “Garage door manufacturers implement smart features into new garage door models all the time,” confirms Elad Levi, owner of Palms Garage Doors in San Jose. “If you’re able to easily control and diagnose your garage door, it makes your life much easier.”

Benefits of smart garage doors

• You don’t have to wonder if your garage door is open or closed—a smart system allows you to check the door and sends an alert if it’s open. You can also use a linked smart device to open and shut your door from wherever you are.
• Programmable features like lights, integrated cameras, smart locks, carbon monoxide and smoke detectors, parking assistance, preset opening days and times, and remote controls for locking and unlocking give you more control.
• Some models allow for delivery access, which prevents packages from being stolen or exposed to the elements.
• Instead of relying on a keypad or remote control, you can use your smartphone. This enables everyone in your family to have access without purchasing or keeping track of garage door openers.
• Visitors or contractors can get temporary codes for authorized access.

Considerations before you buy
Most systems require a reliable Wi-Fi connection and a smartphone app. More complicated systems may require lights, cameras, HD streaming capabilities, Amazon Key, specialty detectors, and other features that require add-ons and other products. These systems can get expensive to assemble and keep running, so thinking about all of your needs at once is crucial. You’ll save money and get a better system if you plan ahead and install the entire system at once rather than piece by piece. These systems can also be complicated for tech-challenged individuals, so finding a contractor who can answer your questions and help you learn how to use the system is a must.

Q: Are you available to handle garage door emergencies?
A: Yes, I offer after-hours emergency garage door services and repairs.

Q: How do you diagnose and repair garage doors?
A: Before starting any sort of work, I conduct a full inspection of the system’s components. After the 25-point inspection, I’ll explain my suggested course of action and provide you with a written cost estimate for the repair/service. After you approve, I’ll complete the job and conduct a post-work inspection to ensure the quality of my work.

Q: Will you be able to fix my door on the same day that I call?
A: Yes, my truck is fully equipped for all types of garage door work. Unless I need a rare or specialized part, I can complete the job right on the spot.

Q: How often should my garage door be repaired or serviced?
A: Your garage door should be serviced at least once a year. Preventative maintenance is the best way to prolong the life of your door. I’ll lubricate areas of the door; tighten bolts, nuts and screws; and adjust the tension of the springs. Even if your garage door works fine at the moment, annual service will help prevent major problems in the future.

Q: Should I try to force my garage door to close if it gets stuck?
A: Absolutely not. Forcing the door could lead to irreparable damage to the door/opener and might cost you a lot of money. Even worse than that, it could lead to bodily injury. Garage door repairs should always be performed by licensed technicians with the necessary knowledge, training and tools.