Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for HVAC companies that have earned the prestigious Diamond Certified award. For Qualtech Heating & Cooling, the key to achieving and maintaining high levels of customer satisfaction is simple: listen closely to its clients’ concerns and deliver exactly what they ask for. “We do whatever it takes to quickly solve our customers’ heating, ventilating and air conditioning problems,” confirms owner Myriam Rios. “Our goal is to build lasting relationships with our clients, so we really focus on making them as comfortable as possible.”

Qualtech Heating & Cooling has been providing HVAC services for residential and commercial clients throughout the East Bay Area since 2007. In addition to installing, repairing and maintaining all types of heating and air conditioning equipment and installing and servicing water heaters, the company cleans air ducts and installs a variety of products that improve indoor air quality, including ventilators, air cleaners, humidifiers and carbon monoxide alarms.

Unlike less experienced HVAC companies that take a hands-off approach to communicating with their clients, Qualtech Heating & Cooling emphasizes consistent communication throughout each step of its customers’ projects, from the first phone call to the finishing touches. “At the end of every project, we review everything step-by-step to ensure the client is comfortable and satisfied with all the work,” says Ms. Rios. “Our customers always have our complete attention, and they really appreciate that.”

Another distinguishing feature of Qualtech Heating & Cooling is its ability to dispose of and recycle its clients’ old HVAC units–a costly procedure that some HVAC companies leave to their customers. “Whenever we replace a heating or cooling unit, we take away the old one so the customer has one less thing on their ‘to do’ list,” says Ms. Rios. “It’s just another way we strive to make the HVAC experience as easy and pleasurable as possible for our clients, while doing our part to protect the environment as well.”

Have your air ducts professionally cleaned to improve your indoor air quality. When it comes to maintaining your house’s air ducts, you should focus on achieving two goals: limiting the amount of foreign particles (dust, pollen, pet dander, insects) and preventing moisture (which will reduce mold and bacteria growth). To ensure your air ducts are operating as effectively as possible, consider the following tips:
Limiting foreign particles
Change your air filter on a regular basis. Frequency depends on several variables, including the area in which you live, how often you run your system and whether you have pets. Ask your professional HVAC technician about the manufacturer recommendations for efficient air filtration.
• If your HVAC system uses more than one filter, make sure they’re all properly in place so air can’t get around them.
• Have a professional HVAC technician clean your system’s drain pan and cooling coils.
• Vacuum and dust your home on a regular basis. If possible, use a high-efficiency (HEPA) vacuum with a high-quality filter.
Preventing moisture
• If you find any water leaks or damage, call an HVAC technician as soon as possible.
• Inspect your system’s drain pan on a regular basis. Drain pans should drain completely, so if you notice standing water, it could be an indication of a major problem. Make sure the drain pan is completely free of debris before calling an HVAC technician.
• If your house has air ducts in areas that aren’t air conditioned (attics, crawl spaces, garages), make sure they’re sealed and insulated—this will help reduce condensation by lowering the temperature difference between the air in the ducts and the air directly next to the ducts.
• If you have to replace your air conditioner, make sure the new unit is properly sized for your house. An air conditioner that’s too big will cycle on and off more frequently, which ultimately makes it less effective at removing moisture from the air.

Q: How soon can you get here?

A: We can be onsite within 24 hours of your call, and in most cases, we can come the same day. We can even arrange evening appointments if that’s better for your schedule.

Q: Do you give estimates over the phone?

A: No. In order to give an accurate estimate, we really need to see the problem and determine the type of system that needs to be installed. There are just too many variables in HVAC work to give an estimate without performing an inspection.

Q: Do you give free estimates?

A: Yes. We’ll provide an in-home inspection and estimate by a trained consultant at no cost. We’ll also give you a range of options so you can choose a system that works best for your specific situation.

Q: How long will it take to clean the air ducts in my house?

A: It depends on the size of your house. For a fairly small house with seven to 10 vents, we can usually get the job done in two and a half hours. For a bigger house, it could take all day.

Q: Can you help me save money on my utility bill?

A: Yes, we can recommend a more efficient HVAC system and calculate your projected return on investment.