Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For RSGM Construction, the key to keeping clients happy is simple: stay in constant contact with them to ensure they get what they want and understand what’s happening during each phase of their projects. “The construction process can be overwhelming to some people, so we focus on talking to our clients whenever we can,” affirms Sales & Marketing Manager Diego Sosa. “By keeping them up-to-date on our progress, we can remove confusion and provide excellent service.”

RSGM Construction has been remodeling kitchens and bathrooms, building room additions, and providing general construction services for residential clients in Santa Clara and San Mateo Counties since 2000. The family-owned and operated company utilizes its design/build capabilities to handle every step of the remodeling process in-house, and it’s also qualified to perform specialty work like custom cabinetry installations and millwork.

Unlike construction firms whose owners delegate project management responsibilities to less experienced employees, RSGM Construction provides every job with the hands-on expertise of owners Rigoberto Solis and Javier Sosa. “Rigoberto and Javier have decades of experience in the construction industry, so they’re able to work efficiently and manage jobs without sacrificing quality or communication,” says Diego Sosa. “They both expect high levels of quality from our technicians and our finished products, so the level of expertise we offer is the best it can be.”

As a small, family-run company, RSGM Construction is able to prioritize the relationships it builds with its clients, which Mr. Sosa says is crucial for offering the best possible experiences. “Our smaller size allows us to really get to know our clients and be straightforward with them, which they appreciate. Ultimately, we want them to see how much we care about them as individuals, and the best way to accomplish that is to treat them with respect, honesty, and sincerity.”

Embrace the power of a kitchen/bathroom remodel to improve your quality of life and increase your home’s value.
Aside from roofing and HVAC maintenance/repair projects, kitchen and bathroom remodels are the smartest improvements homeowners can make in terms of return on investment. But in order to capitalize, you need to plan and execute renovations in the smartest way. Here are some of the top tips for kitchen and bathroom remodeling that will help you maximize your investment:

• Start with an honest assessment of your plans. If you’re likely to sell in the short term, consult Realtors and experts about what homebuyers in your area are looking for and plan your remodel around those goals. If you intend to stay in your home for longer than five years, remodel for your preferences. That way, you’ll get to enjoy a space that’s built with your needs in mind. If you do eventually put the house on the market, the updates are still likely to garner a higher price.
• If your budget is miniscule, a kitchen or bathroom refresh gives a new look with minimal cash outlay. A good place to start is replacing aging or dated countertops, sinks, tile, backsplashes, paint, flooring, fixtures, lighting and cabinet doors.
• For a modest budget, consider a “rip and replace” project. These renovations are mostly cosmetic. Old cabinets, appliances, and materials are removed and replaced with new ones, leaving structural elements, plumbing and electrical in place. The floor plan stays the same but the look is brand-new.
• When renovating, consider how the space will be used. The kitchen is a common gathering space, so find ways to maximize space and storage while emphasizing seating and room for friends and family.
• Consider using neutral colors for permanent items like tile and countertops, bringing in color and personal style with décor. This way, your home will appeal to a wider range of buyers. But don’t be afraid to choose special pieces like handmade tile, luxury finishes and classic elements that fit a variety of styles, especially in higher-end homes.
• Hire an interior designer. Their expertise and input on everything from space planning to décor can help you maximize your budget and get the best results.

Q: How long will it take to complete my project?
A: We always try to meet our clients’ scheduling needs, so we’ll be transparent about how long your job will take to complete once we know the details of the work and gather the materials that we need.

Q: Will my job require permits?
A: Any time you tear down walls or work with plumbing, solar panels, or electrical systems, you need to get permits and city approval. Each city has its own codes and regulations, but we’ll deal with that process before work begins.

Q: How do you communicate with your clients?
A: We like meeting in person to discuss the details of the project, but we can also communicate by phone, email or Zoom if that works best for the situation.

Q: Who will be working on my project?
A: We have a small team of qualified, experienced craftspeople who will perform all the work and provide project management services. We also have longstanding relationships with specialty contractors if your project requires services that we don’t offer.