Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing companies that have earned the prestigious Diamond Certified award. For Westshore Roofing, Inc., achieving and maintaining high levels of customer satisfaction is a direct result of the comprehensive approach it takes to every phase of every roofing project, from the initial inspection to the finishing touches. “Everything we do reflects our desire to completely satisfy each customer,” confirms Project Manager Steve Pustelnik. “Ultimately, our goal is to be the best roofing company in the Bay Area.”

Westshore Roofing has been installing and repairing all types of roofs for residential clients in Santa Clara, San Mateo and Alameda Counties since 1992. In addition to working on metal, composition, clay tile, wood shake and energy-efficient roofing systems, the family-owned and operated company installs seamless gutters, insulates attics, performs onsite roof inspections and more.

Unlike less experienced roofing companies that take a “one size fits all” approach to projects in an effort to reduce operating costs, Westshore Roofing customizes each project to meet the client’s exact requirements, which, according to co-owner Paul Fowler, is imperative for producing high-quality results. “We listen to our customers’ wishes, educate them on energy efficiency and warranties, and let them make the final decisions,” he explains. “This process ensures our clients get the best roofs for their particular situations and are 100 percent satisfied with the results of their projects.”

Another distinguishing characteristic of Westshore Roofing is its unwavering dedication to quality control throughout each step of the installation process, which includes providing every project with the detailed supervision of Mr. Fowler himself. “I’ve installed more than 400 roofs over the course of my career, so I know exactly what it takes to produce first-rate results,” he says. “Our dedication to craftsmanship gives us an edge when it comes to installing high-quality roofs that last for years.”

Make sure metal roofing is the right choice for your home before making a final decision.

With its numerous environmental and economical benefits, metal roofing has become increasingly popular with homeowners since being introduced to America two decades ago. But just like any roofing material, it isn’t a perfect match for every house. To determine if metal roofing is right for your particular situation, consider the following information.

Durability. Metal roofs don’t burn, rot, crack, peel or lose shingles. In addition to being impervious to rain and hail, they’re resistant to corrosion, fire and sparks, wind, and snow. Additionally, special coatings can extend a metal roof’s lifespan to 100 years with virtually no maintenance or repairs.

Lightweight. Most metal roofs weigh about one-third less than asphalt roofs, which means they can be installed on older buildings and large buildings that require lighter roofs.

Environmentally-friendly. Many metal roofs are made of recycled materials and last much longer than traditional roofs, which means they don’t need to be replaced and sent to landfills. Additionally, some types of metal roofs can be installed directly over existing asphalt or shingle roofs.

Energy-efficient. Metal roofs are much more energy-efficient than traditional asphalt shingles and can significantly lower a homeowner’s heating and cooling costs. Cool metal roofing is also available—it reflects most of the sun’s rays and keeps homes cooler than asphalt shingles, which absorb heat.

Choices. Metal roofs come in thousands of combinations of style, color, finishes and coatings. This means you’re virtually guaranteed to find the right fit for your home.

Increase home value. Not only does metal roofing increase the curb appeal of a home, it also offers greater value for buyers who realize they won’t have to repair or reshingle their roofs for as long as they retain ownership.

Possible discounts. Some insurance companies recognize the value of metal roofs and offer discounts on insurance coverage because of the lessened fire and water damage hazards. Additionally, tax credits may apply to many kinds of metal roofs. Talk to your insurance agent and roofing company for more details.