We’ve all been hearing about examples of consumer outrage and it has me worried. Are we taking out our frustrations about the pandemic, divisive politics and life in general on whoever can’t solve our problem at a given moment? I’ve heard stories about people melting down because a store has run out of their favorite cheese. It’s obviously not just about the cheese—there’s a lot more going on. Read more

I started thinking about this topic after reading an article about Warren Buffett and his frugal habits. It said he still lives in the same house he bought in 1958, drives older cars, rarely takes out loans and prefers not to spend a lot of money eating out. Buffett still uses a flip phone and doesn’t like designer suits. In the Yahoo Finance article, he’s quoted as saying, “Don’t save what’s left after spending, but spend what’s left after saving.” Read more

I had a slight case of buyer’s remorse the other day after impulsively buying a mint green cardigan sweater online. After it arrived, I realized it wasn’t the right color for me, the style was all wrong and it was too big. I could have returned it, but I got out of that hassle by selling it to my sister-in-law, who loved it. Read more

Have you ever been lured by an ad for a low-priced ticket to a baseball game or concert? How many times have you seen an exceptional price for a hotel room and were motivated to make an online reservation? What may have stopped you in your tracks (or not) were all the hidden fees that weren’t disclosed at the outset. As you get close to completing the transaction, other hidden charges are added: a service fee, a processing fee, a convenience fee, a COVID-cleaning fee, a parking fee, a resort fee, and a fee to use the gym and even the swimming pool. Read more

One of my proudest moments as a consumer news producer was a story that prompted a national recall. A mother of a 20-month-old had called the TV station where I worked to report that she discovered her toddler had been playing with a dangerous toy. The stuffed bear had a wire protruding from its belly, and luckily, the mom noticed it before the child injured himself. She couldn’t believe the toy manufacturer could get away with selling unsafe stuffed bears nationwide at big retail outlets. Read more

I was sad to hear that a friend’s husband was recently taken for a ride by some guys wandering their neighborhood selling pressure washing services. All the red flags were there. Read more

It’s amazing how some consumer complaints can easily be resolved when a responsive provider does something a little extra and unexpected. That was my experience on our first family vacation since the pandemic began. Read more