Welcome Aboard!
We’re pleased to announce the following companies have recently been awarded Diamond Certified. This means they’ve passed our rigorous 12-step ratings process and scored Highest in Quality and Helpful Expertise™.
(707) 207-6954
Welcome Our New Diamond Certified Companies
Posted on August 30, 2018 by Suzanne Carroll
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Welcome Our New Diamond Certified Companies
Posted on July 31, 2018 by Suzanne Carroll
Welcome Aboard!
We are delighted to announce that these Bay Area companies recently earned Diamond Certified. That means each has passed our rigorous 12-step rating process and scored Highest in Quality and Helpful Expertise™. Congratulations!
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The Power of the Pen
Posted on July 24, 2018 by Chris Bjorklund
When was the last time you took the time to write a hardcopy letter of commendation after receiving outstanding service? I always respond to consumer surveys and offer feedback. I’ve written reviews on TripAdvisor and Airbnb. Recently, I received such good service over the phone that I asked to talk to the representative’s supervisor so I could share my appreciation for the employee’s patience and professionalism. But writing an actual letter and mailing it? It’s been a long, long time.
When my husband told me about his interaction with one of the California State Automobile Association’s (CSAA) field offices over dinner one night, we both agreed that the employee should be recognized for her effort. Read more
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