Is Lost Luggage a Lost Cause?

Posted on October 24, 2019 by Chris Bjorklund

Have you ever lost your luggage at an airport? I’m not talking about leaving it on the plane or not finding it on the baggage claim carousel. Have you ever left a bag in the airport’s economy parking lot? If so, there’s a good chance you’ll see it again, but it won’t be easy. So, how do you start tracking it down?

Fortunately, this happens to jet-lagged travelers pretty frequently, so airports have a process for bags that are accidentally left behind. (I speak from very recent experience!) The best thing you can do is go back to the airport parking lot or the terminal (if you can) and start talking to people who work there. Read more

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Posted in: Consumers, Customer Service, Personal Stories, Savvy Tips
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What Should Be on Your “Do Not Pack” List

Posted on August 28, 2018 by Chris Bjorklund

A couple of summers ago, I was flying to France to stay with friends who had visited San Francisco in the past and fell in love with our foggy city. I thought I had found the perfect hospitality gift when I bought a fog globe featuring the Golden Gate Bridge. A fog globe is similar to a snow globe, but when you shake it up, instead of snow falling, the bridge disappears in gray fog. Because it was breakable, I carefully packed the globe in a carry-on bag, and that was my big mistake. It never occurred to me that airport security (TSA) would confiscate the gift because it contained too much liquid. I have since learned that fog and snow globes about the size of a tennis ball are allowed if they can fit in a clear, Read more

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Posted in: Holiday Related, Consumers, Customer Service, Personal Stories, Savvy Tips
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