We’re all complaining about problems we’re having in the service sector since the pandemic wreaked havoc on all types of businesses. Have you spent 90 minutes on hold with a utility to clear up an incorrect bill like I have? If you’ve ordered new furniture, you may have been told the wait time is four to six months due to supply chain issues. And if you’ve been out to eat, you’ve probably experienced slower service (due to staffing issues) and higher prices. Read more

I’m happy to be writing for the Diamond Certified Consumer Report again after a short hiatus. Since March, so much has happened to all of us (I was in a scary car accident, my husband had foot surgery and I broke my leg to boot!) that I don’t really know what getting back to “normal” means right now. But let me share a few observations.

Most of us are beginning to resume some activities, albeit with many adaptations. I’ve continued having groceries delivered, but now I make brief forays into stores that have best practices. Read more