With many COVID-related lockdown measures still in place, the way we vacation has changed. Trips to amusement parks or festivals have been replaced by day trips to the beach or weekends in the Sierras. If you’ve spent the last few months taking advantage of California’s natural beauty, you’ve probably driven your car into harsher environmental conditions than normal. Read more

I recently received an unexpected voicemail from a company representing a rental car agency. The caller said he was following up with me to collect on a damage claim for a vehicle I had rented at Sky Harbor International Airport in Phoenix, Arizona for my niece’s wedding in February. He said I hadn’t reported roof damage upon returning it and was responsible for $749.13 in parts and labor for repairs.

At first, I thought this had to be a scam call and wasn’t going to respond. But my husband convinced me to call back, ask more questions and request photos of the damage. The representative promptly sent an itemized list of repairs and pictures showing a half-dozen roof dents. Read more